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Ken Ganley Ford Norton - Service Center
Norton, OH
1,099 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all service center reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
1,099 Reviews of Ken Ganley Ford Norton - Service Center
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February 12, 2024
Devin was so helpful, understanding and nice. We were on a cross country road too when our car broke down about 20 min from here on Friday afternoon. When we got there, Devin understood the stres We were on a cross country road too when our car broke down about 20 min from here on Friday afternoon. When we got there, Devin understood the stress, and urgency we were facing. He went above and beyond to help us and were so thankful for his help making the best out of the situation. More
by sashagourevitch
Helpful February 07, 2024
Amazing experience. Brianna was a so very helpful and got my car back to perfect conditions! Brianna was a so very helpful and got my car back to perfect conditions! More
by Devin Huwig
Employees Worked With
February 07, 2024
Good honest people I can trust! Thank all of you! Good work Great people. Dependable honest . Love them! Thank all of you! Good work Great people. Dependable honest . Love them! More
by Lauradutton29
Verified CustomerFebruary 06, 2024
Brianna was a great help. The check-in gentleman were friendly. The loaner vehicle was a smooth process. I just wish I had the tech explain in detail what they did to fix the The check-in gentleman were friendly. The loaner vehicle was a smooth process. I just wish I had the tech explain in detail what they did to fix the issue. That would have been preferred, rather than just: 'your vehicle is all finished'. More
by joshmccraney2
January 27, 2024
Convenient and friendly Easy to make a last minute appointment when I need to. I drop it off at night and pick it up the following day after work appointment when I need to. I drop it off at night and pick it up the following day after work More
by Mprblack
January 23, 2024
Extremely friendly staff that are always willing to help whenever needed and always have an answer for any questions you may have. The dealership itself is always super clean and everything is always tidy, whenever needed and always have an answer for any questions you may have. The dealership itself is always super clean and everything is always tidy, it always feels very welcoming to step inside. More
by Harmonzach99
Employees Worked With
Austin Temsey
January 23, 2024
I have recalls they don't tell me about. I have spent over 10 thousand on repairs on a 2017 ford expedition. They try to charge me for everything instead of trying to help seeing that I'm co I have spent over 10 thousand on repairs on a 2017 ford expedition. They try to charge me for everything instead of trying to help seeing that I'm coming back for same repairs. I told them that I start coming to them instead of Vanderve Chevrolet because I having to keep repairing my vehicle. I went and got a 17 page printout list of all the repairs and asked them to contact ford to let them know what I have been dealing with. They lied and told me I have to do it myself. I asked them to get part numbers so that I can send it to ford told me to get it from vanderve. I'm not a mechanic I don't know what parts is being fixed to get part number. I need help every year my blow motor and blow motor control and whatever other parts are related to blow motor goes out so I don't have no heat from the front of my vehicle. Can someone contact that will help me figure this stuff out. I have waited a year for parts. I need HELP figuring this out it much more but I will be typing forever. If you guys care or want to help please call me. More
by tyshawningol
Employees Worked With
Deven Legg, Deven Legg
January 22, 2024
It’s the only dealership we will ever shop and buy from they are awesome! they are awesome! More
by REDDHOTT0808
