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Ken Ganley Ford Norton - Service Center

Norton, OH

About
Employees
Reviews
4.6
1,121 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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Call Service Center (877) 839-4979

2835 Barber Rd

Norton, OH

44203

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1,121 Reviews of Ken Ganley Ford Norton - Service Center

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November 22, 2023

Extremely nice and professional, explained everything thoroughly. He was a pleasure to deal with and I'll be happy to return as a customer. More

by crmsnsshdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Deven Legg
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Nov 24, 2023 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

November 20, 2023

You supposedly removed cabin air filter indicating it’s time to replace it, I was told $75.00,? I declined so your technician had to reinstall the old one and you got NO MONEY on that. If you really did re More

by Tstarosto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 17, 2023

For never being to the Dealership for service the way you enter is not marked very well. The customer waiting area didn't have enough chairs to accommodate the amount of people that were there at that time. More

by sunroof-tonight.0i
Recommend Dealer
Yes
Employees Worked With
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Spath
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Nov 17, 2023 -

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 15, 2023

The technician was on time and professional and curious and knowledgeable and he came with everything he needed to complete the task, thank you More

by ghasterrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Ken Ganley Ford Norton responded

We are very happy to hear Brianna provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Nov 16, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We hope you have a great day!

November 10, 2023

The staff at this location are always so friendly and helpful. The work always gets done in a timely manner and has always been of the highest quality. I appreciate the time Deven took to assist me with More

by lori.shannon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Nov 11, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 09, 2023

Quality, fast, excellent service. Would recommend to others and will be back for future service More

by angela.taylor1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Nov 09, 2023 -

Ken Ganley Ford Norton responded

Angela, It's great to hear that Deven was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

November 09, 2023

Great place to get serviced. Come in to the shop needing work and leave in tiptop shape More

by jzt4kix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Nov 09, 2023 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Deven and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 09, 2023

Deven and John do a great job, friendly and helpful! Knowledgeable and will get you in and out quickly More

by Steven N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Nov 09, 2023 -

Ken Ganley Ford Norton responded

Steven, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and Deven met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

November 09, 2023

This dealership really knows how to treat their customers and put your needs first! My favorite Ford dealership by far More

by ckeres10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Nov 09, 2023 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 09, 2023

Team is professional from sales to service and I was treated with respect. I would look at cars available for my next purchase. More

by s.dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Temsey, Aaron Forsythe
Report | Print
Nov 10, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Nov 11, 2023 -

Ken Ganley Ford Norton responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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