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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,150 Reviews

1,150 Reviews of Ken Ganley Ford Norton - Service Center

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May 08, 2020

Courteous, Efficient The people who work at Ford are always friendly and very courteous. The waiting area is always clean and comfortable. I just went in for an oil chan More

by NORINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
May 09, 2020 -

Ken Ganley Ford Norton responded

Thank you, Norine, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

May 06, 2020

I liked the service of my car that I got from Ganley Ford. I appreciate the service Ganley Ford gives my car whenever I take it to them for service. The service people there treat my car with respect and alway More

by YUBAND
Customer Service
Recommend Dealer
Yes
Employees Worked With
Paul Asano
May 06, 2020 -

Ken Ganley Ford Norton responded

Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 30, 2020

Highly Satisfied with the work done, and Wonderful customers service! Paul helped answer a lot of my questions! I always appreciate the warm welcome and help when coming to you guys! More

by SHELBYMUZE
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Apr 30, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Paul had the opportunity to work with you and make your experience a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

April 28, 2020

Because of this pandemic, they came and picked up my truck, fixed everything in a timely manner and updated me throughout the process with everything I had done on my truck, and they dropped it back off More

by JNEIDERT
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Ken Ganley Ford Norton responded

Thank you, we're glad we were able to help! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

April 26, 2020

Always greeted by friendly people. When car is finished they make sure you understand all that was done and always make sure you don't have any questions. More

by CSALCHAK
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano
Apr 26, 2020 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

April 20, 2020

All the people I had to talk to were very nice and helpful in the service department Paul made sure I understood what was going on with my truck and how he could be of service to get it right. Will ge More

by Jrmntucker 2005 Ford
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Apr 21, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 20, 2020

My experience today with Fulton was great! He was honest & open with the services I did and did not need, will definitely be back in the future for services More

by Meshellb913
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 20, 2020

Paul was very helpful from start to finish.i brought my jeep in for oil change Paul had called me to inform me that my jeep needed rear brakes n oil pan was leaking so the next day I brought it back in for More

by scrfpluc
Recommend Dealer
Yes
Employees Worked With
John Asano, Paul Asano
Apr 21, 2020 -

Ken Ganley Ford Norton responded

We are very happy Paul provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 18, 2020

Great service experience. Service complete as promised. They even washed my truck. Paul is great to work with. Will be back when service is due. More

by paasano
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Prock, Mike Robinson , John Asano, Paul Asano
Apr 19, 2020 -

Ken Ganley Ford Norton responded

It's great to hear that Paul was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

April 17, 2020

FAST PLEASEANT SERVICE I was very pleased with the service. Paul helped prevent an accident by letting me know just what was needed to repair my Juke. I will continue to go More

by SHIRLEYSRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Apr 17, 2020 -

Ken Ganley Ford Norton responded

Shirley, Thank you for taking the time to tell everyone about your experience working with Paul and Ganley Team. We are glad you had a great experience. We hope to see you again for all your Juke's service and purchase needs. We appreciate your business and our team looks forward to serving you again soon!

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