Ken Ganley Ford Norton - Service Center

The backup camera on my 2014 Ford Escape went out . My extended warranty still applies. I was able to get my car in and the get the camera replaced quickly , with only owing my deductible. the staff was extended warranty still applies. I was able to get my car in and the get the camera replaced quickly , with only owing my deductible. the staff was helpful and polite . Thank you ! More

Air conditioner repair I spent $526 for a part to repair my air conditioner. I started the car at the dealership and it didn't work. I turned engine off and it functioned. T I spent $526 for a part to repair my air conditioner. I started the car at the dealership and it didn't work. I turned engine off and it functioned. Then for about 2 or 3 weeks the air conditioner worked intermittently and I returned to the dealer once to see the service consultant who wasn't present that day. I finally returned it to be fixed correctly. I was told that the unit needed a new module and they would honor about $300 of the $526 already paid and charge another $1100 to put in a new module. I was told by the consultant that he wasn't even sure that the module would correct the problem and I might have to return again in the future for more repair I elected not to have the repair done. It is ridiculus to pay $1600 to repair an air conditioner in a car with 80000 miles on it. I have never really been happy with this car and will probably never buy another Ford.. More

The service that Ganley Ford offers is top notch! Because of COVID-19 and myself being high risk they picked up my vehicle for me! of COVID-19 and myself being high risk they picked up my vehicle for me! More

The service at the shop was fantastic. My vehicle was done in a timely manner. The technician was fast and told me what my vehicle needed. I got my oil changed and both of my filters replaced. I will be done in a timely manner. The technician was fast and told me what my vehicle needed. I got my oil changed and both of my filters replaced. I will be coming back to get work done to my vehicle from now on. More

I was satisfied with the service at Ganley.The gentlemen that waited on me was professional and informative. They did the full works and three recalls in under estimated time. that waited on me was professional and informative. They did the full works and three recalls in under estimated time. More

Very efficient. Friendly, fast and always a great experience. Highly recommend Ganley Service Center. The waiting area was practicing social distance. Very pleased th Friendly, fast and always a great experience. Highly recommend Ganley Service Center. The waiting area was practicing social distance. Very pleased the the overall service. More

GREAT SERVICE I needed new tires and Paul from Ganley service was great! Not only did I get a great price, but also he was obviously looking out for my best intere I needed new tires and Paul from Ganley service was great! Not only did I get a great price, but also he was obviously looking out for my best interests. More

I bought my ford from this dealership was always treated in the most respect. I always bring my car there for it’s maintenance and am always happy with the work and personnel Keep up the good work in the most respect. I always bring my car there for it’s maintenance and am always happy with the work and personnel Keep up the good work More

I will be bringing the car back on Tuesday to have the fluids topped off they were not topped off and I did get the works package fluids topped off they were not topped off and I did get the works package More

Caring Professional Service Department FULTON BENYA, my Service Representative, is a: caring, professional, patient and wonderful listener. Technicians are excellent and take their customer FULTON BENYA, my Service Representative, is a: caring, professional, patient and wonderful listener. Technicians are excellent and take their customers seriously. Ladies in cashier’s office are polite, welcoming and personable. As, a senior citizen and a long-time Ganley Ford Customer, I am thankful and blessed to have a business that appreciates and cares for their customers. During these confusing and uncertain times, it is wonderful to know that there are caring professionals who are great human beings, also. They picked up my 2008 Ford Focus Titanium for service and returned it to my home. It does not get any better than that!🤗 ‘No act of kindness is ever wasted.’ - Flavia Please Stay Safe and Thank YOU! Dianne Gaynell Cartwright PhD More