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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,128 Reviews
Call Service Center (877) 839-4979

1,128 Reviews of Ken Ganley Ford Norton - Service Center

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May 09, 2024

Very courteous and efficient. Got me right in for service, gave updates when I called and got me out once my vehicle was ready. More

by ricarenee1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team, and we look forward to working with you again.

May 04, 2024

Amazing service. Best dealership experience I’ve ever had. Everything was ready when I arrived and I was out of there within 15-20min! More

by tsjaques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pangburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2024

We are very happy with the service we received. We will always uses Ken Ganley Ford to provide service on our Ford Escape. More

by jkharris1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Apr 29, 2024 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

Apr 30, 2024 -

Ken Ganley Ford Norton responded

Thank you for your review and thank you for your repeat business!! We look forward to your next visit!

April 25, 2024

Always check with local dealer Ken Ganley first nice to deal with bought our last 2 cars there. More

by srowles61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
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Apr 26, 2024 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

April 12, 2024

There was no communication on what was being done or when it would be done. I had to call every time to ask for a kind of update More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Apr 13, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Andy, feel free to contact us at your convenience.

Apr 13, 2024 -

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 31, 2024

Service staff is quick and helpful. Appreciate the reminders (for upcoming recommended service) and feedback on my vehicle's condition/wear. More

by John
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe, Aaron Forsythe
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Mar 31, 2024 -

John responded

A

Mar 31, 2024 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, John, we look forward to having you as a valued customer for many years to come!

March 29, 2024

Great service Great people Done I am very impressed with everyone at ken ganley Ford More

by don.hange1
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Report | Print
Mar 30, 2024 -

Ken Ganley Ford Norton responded

Thank you, Don! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton; we look forward to having you as one of our valued customers for many more years to come!

March 29, 2024

Service is always very good there. I like that my truck gets washed too. The service writer is very nice More

by raisingarz
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe, Aaron Forsythe
Report | Print
Mar 30, 2024 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

March 29, 2024

Devan was very professional. The work was done well and the wash looked great. The work was done promptly and progress and issues were communicated very well. More

by steiner.p.15
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Report | Print
Mar 30, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Devan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

March 29, 2024

The truck department was amazing. They explain everything and the price was decent. The work was GREAT! More

by matasam0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Phil
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Mar 30, 2024 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

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