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1,145 Reviews of Ken Ganley Ford Norton - Service Center
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August 11, 2024
I'm very happy with service, I was given a estimate and got no surprises when I picked up my truck. got no surprises when I picked up my truck. More
by amanda13d
Verified CustomerEmployees Worked With
August 06, 2024
They were fixing my car under a warranty that I had purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until ti purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until time for me to pick up my vehicle. When I got there, Scott was long gone, and when I asked why I was paying for a part that should have been covered by the warranty, my options were to either pay it or wait until the next day and talk to Scott. We asked for a manager, and some guy came out of an office. He got irate with my boyfriend. He said that the warranty company wouldn't cover the timing chain that needed to be replaced because it was stretched, and that I would have to pay for it. I had spoken with the warranty company on the way to the dealership, and they had no notes or anything about a timing chain. The man told me to call the warranty company right there, so I did, and he got really irate. He told me and my boyfriend to just leave. My boyfriend said to give us our keys and we would. The man opened their key box, throwing a bunch of customer's keys all over the floor, hitting my boyfriend's legs with some, and got my keys out of the box. He shoved the key into my boyfriend's face, so we got my car and left. I will never go back. I'll find another ford dealership. This is not the way to treat a customer who was simply questioning why the warranty company was not contacted about a covered part. More
by ssanderson1978
August 03, 2024
Easy to make an appointment, pre ordered warranty parts, prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make a new appointment to return, it is still not correct. Communication and follow-up has been an issue, I don't have time to keep trying to get my car back to the way it was when I brought it in the first time. More
by E-Stang
July 31, 2024
Sean Pangburn was extremely helpful and knowledgeable. He made the process super easy. Would highly recommend! He made the process super easy. Would highly recommend! More
by nickthom2020
June 20, 2024
Fast and efficient had three recall issues that they resolved on our 2021 ford bronco badlands edition it was in and out in a day thanks you resolved on our 2021 ford bronco badlands edition it was in and out in a day thanks you More
by Doug
Employees Worked With
June 19, 2024
Very good great customer service would recomend to other people and i would return as a customer people and i would return as a customer More
by Zellball
Employees Worked With
June 15, 2024
Ashley was great working wi try h me answering all my uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!! uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!! More
by Arbor_luv
June 14, 2024
Easy to work with, understandable, says exactly whats wrong and what’s going to happen wrong and what’s going to happen More
by kodykasarda
Employees Worked With
June 07, 2024
Everyone is always friendly and helpful from service to sales. They answered all my questions and made everything simple and easy sales. They answered all my questions and made everything simple and easy More
by Zack808
June 04, 2024
Great service. They were courteous and polite. They were professional and communicated throughout the service process They were courteous and polite. They were professional and communicated throughout the service process More
by mikefirtha
Employees Worked With
