Ken Ganley Ford Norton - Service Center

The service department has been doing both of my Cadillacs that I own and have done a wonderful job I will refer them to other customers Cadillacs that I own and have done a wonderful job I will refer them to other customers More

Prompt and friendly service. Kept me informed and always talked to me in a professional manner. talked to me in a professional manner. More

I wanted to say thank you for fixing another Ford dealer’s negligence with my clutch. The turnaround was super fast and they were kind. Their performance was exceptional and built great trust with me dealer’s negligence with my clutch. The turnaround was super fast and they were kind. Their performance was exceptional and built great trust with me! More

Great service friendly people also good communication always look forward to dropping my vehicle is off again the Ford always look forward to dropping my vehicle is off again the Ford More

I really appreciate the help and the way everyone treats me and my family best experience buying my wife’s new car me and my family best experience buying my wife’s new car More

Fast and accurate service, Dealership and Service department were punctual and provided updates regarding the repairs department were punctual and provided updates regarding the repairs More

Everything was excellent and they even washed my car, for me and put air in my tires. Thank you so much. me and put air in my tires. Thank you so much. More

Got taken care of very quickly I waited for the repairs to be done the repairs were done when he said they would be done I had an awesome experience to be done the repairs were done when he said they would be done I had an awesome experience More

Well they didn't have the part I needed and was already diagnosed yet they charged me $150 for a diagnostic and over $300 for a small hose that wasn't the stock part just a random hose they said would take diagnosed yet they charged me $150 for a diagnostic and over $300 for a small hose that wasn't the stock part just a random hose they said would take off my check engine light. That's located behind the drivers side wheeel so not that hard to get to either. Not to mention it's a hose that affects my powertrain which is still under warranty but they insisted it didn't qualify to be covered by my warranty when after two shops told me it actually did. So again why mom and pop shops are better then dealerships cause they aren't ripping you off! More

I feel that they're honest with me and don't perform unnecessary services. I feel confident taking my vehicle there unnecessary services. I feel confident taking my vehicle there More