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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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December 22, 2022

Great experience as usual. I appreciated the rental/loaner I may just be in the market to buy one like it soon. I appreciate what you all do for me and my family. More

by cgray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Dec 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 22, 2022

Amazing staff and service! They are always kind and professional and do a great job! More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 20, 2022

Words cannot even begin to describe just how excited I was to get my oil changed at Ken Ganley Ford of Barberton. Great job guys! More

by robert1f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Temsey, Aaron Forsythe
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Dec 21, 2022 -

Ken Ganley Ford Norton responded

Thank you, Robert! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

Dec 22, 2022 -

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2022

Received great customer service from Paul and Briana during the repair work for our Escape then F150. They had to put forward much additional effort to get warranty authorization for the covered repai More

by Ho Ho Ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
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Dec 16, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear that Paul and Brianna were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 10, 2022

The truck shop service was fast and friendly. They even gave me a lift home while they were working on my vehicle. More

by Keira C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in truck service, Tony for Transport
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Dec 12, 2022 -

Ken Ganley Ford Norton responded

Hi Keira, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

December 09, 2022

Very professional and outstanding customer service. Paul keeps us updated on the status of parts on order. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Dec 12, 2022 -

Ken Ganley Ford Norton responded

Hi Dave, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 08, 2022

Good service completed on time Courtesy device by service tech and others At the dealership More

by Tryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 09, 2022 -

Ken Ganley Ford Norton responded

Hi Tryan, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 08, 2022

I have made vehicle purchases at Ken Ganley Ford Norton and have had my vehicles serviced here too. I will continue to do so! More

by DELPHENIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Des
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Dec 08, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 09, 2022 -

Ken Ganley Ford Norton responded

Hi Delphenia, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 08, 2022

Very professional and respectful dealership. Was greeted as soon as I entered and all employees were courteous. More

by 922yakubikjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 07, 2022

My ganley Ford visit was very quick and easy to do when dropping off my vehicle for a recall. Everyone was very professional! More

by Subietech87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2022 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Dec 09, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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