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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,130 Reviews
Call Service Center (877) 839-4979

1,130 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
May 04, 2023

Every thing went very well Every thing was completed in a hour Even got a car wash More

by jjcolando
Recommend Dealer
Yes
Employees Worked With
Brianne
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May 04, 2023 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 28, 2023

This is the worst service department I have ever delt with will not ever buy a car there More

by mike32259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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May 01, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 28, 2023

This is the worst service department I have ever delt with will not ever buy a car there More

by mike32259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
May 01, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 01, 2023 -

mike32259 responded

No thanks been through a enough with this dealership Thanks but no Thanks Michael McGlone

April 27, 2023

Great team. Enjoyed working with all of them to purchase a car for my daughter More

by elykoj
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian, Desmond , Brandon Taylor-Mitchell
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Apr 28, 2023 -

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you with choosing the perfect vehicle for your daughter and that you had such a positive experience. We hope your daughter will continue to enjoy her new vehicle!

May 01, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 27, 2023

Although I was not excited about paying over MSRP, Tom made the buying experience a pleasant one! More

by WD-MMI
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that Tom was able to help you find the perfect vehicle! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

May 01, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 26, 2023

The service that was given was an item under warranty; should have received a loaner! More

by Khalid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Apr 28, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

April 25, 2023

They were very helpful and responsive. I had and estimate in a reasonable amount of time and completed as scheduled. More

by mycave2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Apr 26, 2023 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

April 20, 2023

Took my vehicle in to be diagnosed about a cylinder 3 misfire. I had an accurate diagnosis in 2 days! Awesome team and awesome service!! More

by Dakota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2023 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 17, 2023

Always take my RV/Ford to Ganley. Accommodating and fairly priced service with friendly and knowledgeable staff. More

by rnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 14, 2023

Very kind and respectful, caring people and willing to work with others. Have a very positive attitude, make people feel at ease More

by Poohbearangang@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Apr 16, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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