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This rating includes all service center reviews, with more weight given to recent reviews.
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1,130 Reviews of Ken Ganley Ford Norton - Service Center
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Verified Customer
June 28, 2023
Service quickly scheduled an appointment giving me after hours options. They identified the issues at play, and mine fell into a gray area becoming sporadic between a recall issue and a related noncovered i hours options. They identified the issues at play, and mine fell into a gray area becoming sporadic between a recall issue and a related noncovered issue. They willing kept the car a few more days. On the 2nd day, the issue presented itself prooving the trouble to the recall issue. They then continued to order and search for the backordered part. Once found, they quickly resolved my issue. Thank you. More
by Joseph B
Employees Worked With
June 25, 2023
Great Service Timely Done Got me in last minute Called when done !!! Will Be Back when done !!! Will Be Back More
by Jtallman
Employees Worked With
June 24, 2023
The mechanic Found what oil leak and it is resolved. Good job and I will do the services again when I need them to do the services. Good job and I will do the services again when I need them to do the services. More
by MCFOUT
Employees Worked With
Other Employees :
Paul Asano, Deven Legg
June 23, 2023
I have good relationships with employees I’ve known before Ken Ganley purchased the dealership. before Ken Ganley purchased the dealership. More
by JESSER.TOM
June 23, 2023
We love Scott! My husband and I have always brought our Fords here for scheduled maintenance and when we’ve had unexpected emergencies, Scott has fit us in and made My husband and I have always brought our Fords here for scheduled maintenance and when we’ve had unexpected emergencies, Scott has fit us in and made us feel like VIP clients! We appreciate that level of acknowledgement and service. Awesome job to a great team of professionals!! More
by Robinr0825
Employees Worked With
June 22, 2023
I was not completely satisfied with the work from my initial vehicle visit. The primary issue my vehicle had was repaired, but when I received my vehicle it seemed it had additional issues, which I beli initial vehicle visit. The primary issue my vehicle had was repaired, but when I received my vehicle it seemed it had additional issues, which I believed were not there before. Upon receiving my unsatisfied rating, the service department invited me to return the vehicle & performed a free evaluation to diagnose the issue. This they did NOT have to do, but did as a courtesy to strengthen consumer relations, which I did appreciate. I have trust in their workmanship & service department to diagnose & resolve all vehicle related issues.👍🏾 More
by WALKERL21
Employees Worked With
June 21, 2023
Attentive and helpful. Given me a ride was clutch I wouldn’t have been able to squeeze in a visit otherwise. Given me a ride was clutch I wouldn’t have been able to squeeze in a visit otherwise. More
by Bertasmithiii
Employees Worked With
June 20, 2023
Communication was terrible during the whole process. I constantly had to call for updates instead of getting calls back. Update: Received a call and they apologized profusely for the communication issu I constantly had to call for updates instead of getting calls back. Update: Received a call and they apologized profusely for the communication issues. I will be bringing my truck back in the future for sure. More
by dmurf05
