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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,150 Reviews
Call Service Center (877) 839-4979

1,150 Reviews of Ken Ganley Ford Norton - Service Center

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October 12, 2023

What an amazing expirence after a bad day. Major car troubles and the good folks at Ganley went out of their way to help me during a rough time. Excellent customer service! More

by Artie008
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Wheatley , Aaron Forsythe, Deven Legg
Report | Print
Oct 12, 2023 -

Ken Ganley Ford Norton responded

Thanks, Artie, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 08, 2023

They scheduled me promptly and reviewed my issue I was having with my air conditioner. Although they no it wasn’t charged and put die in it and recharged. I will be bringing back in a week to see if they More

by s.dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey, Aaron Forsythe
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Oct 09, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 07, 2023

The employees at Ken Ganley Ford are very friendly and courteous. They answer all your questions and try to accommodate your needs. More

by Gaylerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Report | Print
Oct 09, 2023 -

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2023

I was very glad and pleased with the service I received and all the things he was able to do for me. He is very special person and a good friend. More

by derrylthogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

derrylthogan responded

I appreciate the help I received from these young men

Oct 05, 2023 -

derrylthogan responded

You are very lucky to have people like these two gentlemen working and helping people as myself. It would make you want to come back for service when I need it.

Oct 05, 2023 -

derrylthogan responded

Mr. Norvell has sold me the last six cars that I have purchased from him, and I have been very pleased.

Oct 06, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out, Derryl. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 04, 2023

Great dealership! Everyone was very nice and helpful. I would recommend them to anybody needing service. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Deven Legg
Report | Print
Oct 05, 2023 -

Ken Ganley Ford Norton responded

Hi Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

October 04, 2023

Super great atmosphere with friendly faces all around. If you need anything for service make sure to give them a call! More

by Lord Farva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Deven Legg
Report | Print
Oct 05, 2023 -

Ken Ganley Ford Norton responded

Hello, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

October 02, 2023

I was overwhelmed by the service. The fellows that took me to and fro. And they washed my car. And fixed the problem with Efficiency. More

by csoratom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Handlebars and Austen.
Report | Print
Oct 02, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Oct 03, 2023 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 26, 2023

First time there for the Works service. Service was fast and on time and done in little over one hour. More

by lwfolden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

September 25, 2023

The best there is… Thank you for the great service… John K is a great Service Manager. More

by Dnice1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad John and the team were able to help, and we hope to see you again!

September 19, 2023

They are always very helpful and informative. We have been customers for over 17 years. More

by chandler1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Report | Print
Sep 20, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Sep 21, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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