Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,130 Reviews
Call Service Center (877) 839-4979

1,130 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
August 23, 2023

Need to purchase a better warranty for my vehicle everything that goes wrong its covered More

by Charlesford3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, Charles, and we hope to see you again!

August 23, 2023

Had a problem while travelling. Stopped at Ganley and got fast and courteous emergency service. More

by ajallender
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

August 22, 2023

Problem solved during a recent visit. Grateful for their diagnostics skills. Putting floor guards on before jumping in with greasy boots would have been good too. More

by rrogers425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 23, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

Aug 26, 2023 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 20, 2023

Friendly and courteous. They got me right in and did a great job in a timely manner. I will definitely keep going there for my service on my Flex. Thanks. . More

by jessmith50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Aug 23, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 17, 2023

Review update from yesterday . Great service by the Ken Ganley Ford team. Scott was very helpful. More

by Kenneth Gillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Ken Ganley Ford Norton responded

Thank you, Kenneth! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Aug 22, 2023 -

Ken Ganley Ford Norton responded

Hi Kenneth, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. If you have any further questions, please give us a call. We're always happy to help!

August 10, 2023

The service department is well staffed with plenty of work bays. Super clean as well. Everyone I encountered was extremely friendly and the service was performed quickly and correctly. More

by kevinv2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe
Report | Print
Aug 11, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your review, Kevin! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Aug 14, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2023

I’ve always enjoyed coming to this dealership, people are friendly & Scott is very knowledgeable & friendly. More

by danny.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Ken Ganley Ford Norton responded

Hello, Danny! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Scott delivered a great experience!

Aug 14, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2023

The service group took care of my issue in a timely and professional manner. The service I received was excellent. More

by RREAGANSS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Report | Print
Aug 10, 2023 -

Ken Ganley Ford Norton responded

Thank you for your kind review about our service team. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

August 08, 2023

Every time I go in for service or repair the service department takes care of me and my car in a very professional manner. More

by ezepernick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe
Report | Print
Aug 10, 2023 -

Ken Ganley Ford Norton responded

We're happy to hear that we continue to meet your expectations. Thanks for your review! We look forward to having you as one of our valued customers for many more years to come.

August 07, 2023

Only dealer i would use. Excellent service . Driver that picked me up was on time and a true professional. More

by 031784mew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Report | Print
Aug 08, 2023 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

1
...
16
17
18
...
113