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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,150 Reviews

1,150 Reviews of Ken Ganley Ford Norton - Service Center

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March 13, 2020

Friendly people and excellent repair work! The job was minimal so I waited for work to be complete. My only complaint is that comfortable seating was not provided. More

by lindahartman77
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your review and your 5 star rating! We greatly appreciate taking the time to leave your honest feedback! We truly value our customers and want to sincerely thank you for your business! Please let us know if there is anything we can do to assist you!

March 12, 2020

The service advisor John A was friendly and easy to deal with. He got me in and out in an hour for my oil change. More

by DJJONES0
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are so happy to hear that you are completely satisfied! We hope to be of service to you again! Take care!

March 10, 2020

Excellent service timely very accommodating and get it done right the first time And always return a clean car freshly washed and have a good coffee and popcorn while I wait More

by ronson
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

March 07, 2020

Scheduled recall for day I wanted. Also had oil change. Offered to drive me home when recall would take longer than expected. I declined. Car was washed. More

by KRYSSY57
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

March 06, 2020

They did a good job it was in and out that day. Unfortunately the main problem it went in for was not acting up that day but told me if it does again bring it in and they would do what they can More

by bjwrobel
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your honest feedback and your 5 star rating! We greatly appreciate taking the time to leave a great review! Thanks again for your business.

March 05, 2020

Fast, friendly and efficient service. Understood my problem and worked hard to fix it in the shortest amount of time possible, and supplied a courtesy car. More

by SHEPLER1004
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 05, 2020

Very courteous and professional.best Ford dealership that I've dealt with. Would definitely go to ganley for any car truck or suv new or used to be serviced. More

by Strongwalk98
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We are so happy to hear you had a great experience with us. We appreciate your kind review! Thanks again for your business.

March 03, 2020

friendly -prompt- professional we have always been happy with the service we have received at Ganley Ford. we will return whenever necessary.see you when we need a new car or truck More

by gerberinsurance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your honest feedback and your 5 star rating! We greatly appreciate taking the time to leave a great review! Thanks again for your business.

March 03, 2020

Ganley in norton has always been my go to place for a car. Only dealer I have used since 2000. I have purchased 5 or 6 vehicles from ganley and always satisfied with the car and the service. More

by Jtallman269
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your 5 star review! We really value you as a customer and your business. Please let us know if there is anything else we can do to assist you!

March 03, 2020

Very friendly staff and they are the reason I keep returning. The prices could be better when talking about parts but the staff are very accommodating. Paul and Benya are great. More

by IRTECHNEO
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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