Ken Ganley Ford Norton - Service Center

Very compassionate service people, friendly tries to explanation most issues so you will understand the problem explanation most issues so you will understand the problem More

Your price gouging is something you should be ashamed of On service work. And is why I will not buy firm you. 1100$ and some for a water pump. I bought one at Napa for 65$ and am getting it put in for On service work. And is why I will not buy firm you. 1100$ and some for a water pump. I bought one at Napa for 65$ and am getting it put in for 200. You’re not close to fair Scott was nice enough. More

Took my vehicle in for warranty work. My vehicle was inspected, only to find out i had to take my vehicle back to the dealer that I purchased it at due to the warranty. I wish I could've My vehicle was inspected, only to find out i had to take my vehicle back to the dealer that I purchased it at due to the warranty. I wish I could've had the repairs done there as everyone was so nice & it's very close to my house. If needs arise I will definitely go back. More

All good! As usual they did a quick and thorough job. I would recommend them every time. As usual they did a quick and thorough job. I would recommend them every time. More

My car was taken in for an oil change and another repair, but when I got the car back the oil change wasn’t done and neither was the repair. I spoke to John, the service manager, and he arranged to have my c but when I got the car back the oil change wasn’t done and neither was the repair. I spoke to John, the service manager, and he arranged to have my car picked back up and have the oil changed and the repair made, no charge. I was very impressed and grateful. The valet service is great too. I appreciate not having to sit in the dealership to wait. The valet drivers were very nice and personable, too. Thank you! More

Diagnosed and repaired my air bag light problem correctly and took care of the brake hose recall perfectly. I think I found a dealer I can trust! Thanks! and took care of the brake hose recall perfectly. I think I found a dealer I can trust! Thanks! More

I’ve written a review 3or 4 times it is deleted when I press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to Ashleys desk. When I picked up my truck Ashley showed me how to fix the problem myself. A simple switch to show the gear as the transmission shifts. I was puzzled why I wasn’t shown this “fix” the first time I had this concern. I have not been pleased with the changes in service writing for the past few years. It is getting worse not better. I feel like a non customer. Maybe time for a dealership change. Time will tell. More

Was impressed with timely service. Communication was also great and friendly to work with Brianna! Like the fact that they call and check with you before performing services. Communication was also great and friendly to work with Brianna! Like the fact that they call and check with you before performing services. More

Very informative and efficient concerning the job that needed done. Happy with the service and professionalism by the staff needed done. Happy with the service and professionalism by the staff More

It was overall a good experience. There was a little back-and-forth on what documents were needed to make a purchase, but when the vehicle was purchased, it had a full tank of gas and There was a little back-and-forth on what documents were needed to make a purchase, but when the vehicle was purchased, it had a full tank of gas and it was ready to go right out the front door. John also took me on two different test drives for vehicles I was looking at. More