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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,143 Reviews

1,143 Reviews of Ken Ganley Ford Norton - Service Center

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December 19, 2024

Very timely on appointments. And the staff is courteous and well informed. Price structure is competitive More

by dan_shultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Dan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 21, 2024 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2024

I have dealt with them for the past 7+ years and most of the time have left unsatisfied with their work. From ripping seat with some type of tool in their back pocket, To ripping off outside mirror, taking More

by Dmetheney
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
John Kirchenbauer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 11, 2024

Very attentive, very knowledgeable. Very curious couldn't ask me enough if they could help me when all the way to provide everything they could for me, absolutely, a magnificent best tr More

by captainjacks33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

December 10, 2024

We had a very positive experience buying my daughter a newer more dependable car. I would definitely go back there again. More

by jlehman407.jl
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kneebusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Leonhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

December 06, 2024

Ken Ganley has done maintenance work my 2005 Mustang GT for years. My 2016 Escape is serviced by the dealer where it was purchased because I have a lifetime agreement. But when my battery failed, Brianna o More

by Bob
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob the technician
Dec 08, 2024 -

Ken Ganley Ford Norton responded

Hi Bob, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2024

Good service all around. Quick and easy. They do a good job. Keep up the good work. More

by wroot1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 30, 2024

GANLEY has one of the best service departments around they go out of there way to help you More

by Mutados
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Ken Ganley Ford Norton responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 29, 2024

Dan and Jeff when over and above detailing our car . Fantastic work very detail oriented More

by Mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Dan Yeager
Dec 01, 2024 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

November 26, 2024

They got me in right a way and it took ahalf hour to do the works. More

by max17744203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Ken Ganley Ford Norton responded

Max, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 21, 2024

Great customer service. Fast and efficient. They always go the extra mile. Knowledgeable, helpful, and customer-oriented sales person too. Will use Ganley Ford service and s More

by scpangburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pangburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

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