1,150 Reviews of Ken Ganley Ford Norton - Service Center
The service was great. The customer service was awesome. Briana scheduled me in for service the very next morning after I contacted them. When my truck was at the dealer, The customer service was awesome. Briana scheduled me in for service the very next morning after I contacted them. When my truck was at the dealer, she contacted me twice with updates. The service on my truck was completed that day. I’m very impressed with Ken Ganley, and I had a very positive experience. More
Great work, great team. I would definitely recommend them to all I know Thanks for your service I would definitely recommend them to all I know Thanks for your service More
They resolved the problem. The brake pads rubbing on the rotors due to weather, other than that my vehicle was in good condition The brake pads rubbing on the rotors due to weather, other than that my vehicle was in good condition More
Ashley and the rest of the service team have always done a great job of taking care of my needs while handling the service of my Fords for the last 7 years. a great job of taking care of my needs while handling the service of my Fords for the last 7 years. More
The dealership was very clean. The staff was very courteous, and my car was clean when they finish serving servicing it I I love Ganley Ford The staff was very courteous, and my car was clean when they finish serving servicing it I I love Ganley Ford More
On time and friendly to fix the recall on our car. I was very pleased with the service. I was very pleased with the service. More
Ashley was great to work with. She was very helpful from start to finish. Very knowledgeable on the Ford product. She was very helpful from start to finish. Very knowledgeable on the Ford product. More
Very timely on appointments. And the staff is courteous and well informed. Price structure is competitive And the staff is courteous and well informed. Price structure is competitive More
I have dealt with them for the past 7+ years and most of the time have left unsatisfied with their work. From ripping seat with some type of tool in their back pocket, To ripping off outside mirror, taking the time have left unsatisfied with their work. From ripping seat with some type of tool in their back pocket, To ripping off outside mirror, taking days to figure out the roar that the truck was making came from the bug shield that was put on at their dealership when the truck was new. changing cam positioning sensors and creating 4 to 6 miles per gallon less after it was done. telling them how my truck Lost power and went into limp mode which one time almost caused me a wreck, Which they said, they never heard of. The list goes on and the people in charge of the service department are very rude when they are confronted with a problem. More
Very attentive, very knowledgeable. Very curious couldn't ask me enough if they could help me when all the way to provide everything they could for me, absolutely, a magnificent best tr Very curious couldn't ask me enough if they could help me when all the way to provide everything they could for me, absolutely, a magnificent best treatment. I've had from a dealership in 40 years. I recommend them to everybody. They know how to fix. Things and they know how to not for charging.They're great More