Ken Ganley Ford Norton - Service Center

Well just got home and my wife tells me my truck is leaking oil so I pulled out the paperwork from you I see you it a new plug in and it's leaking . Not sure why I wasn't told or asked before hand but leaking oil so I pulled out the paperwork from you I see you it a new plug in and it's leaking . Not sure why I wasn't told or asked before hand but I wish someone would call me on this before I take it to another place to get looked at More

Brianna was very nice on phone and in person. Easy to schedule appointment and all service was taken care of in reasonable amount of time. Brianna also answered all service questions I had plus s Easy to schedule appointment and all service was taken care of in reasonable amount of time. Brianna also answered all service questions I had plus some questions about new vehicles, very helpful. More

Brianna and the staff are awesome. They cleaned up a mess from another mechanic. I have nothing but praise for Ken Ganley Ford. They cleaned up a mess from another mechanic. I have nothing but praise for Ken Ganley Ford. More

I made my service appointment online, it was quick and easy. Dropped off my vehicle the night before for my convenience, staff was polite and helpful. It did not even take a full day before I was called a easy. Dropped off my vehicle the night before for my convenience, staff was polite and helpful. It did not even take a full day before I was called and told issue was resolved. Very happy customer! More

Brianna did great had my parts in the next day. They all take very go care of my truck. They all take very go care of my truck. More

Mike in service was amazing person to work with. Very helpful and great dealing with the previous shop that screwed up my car. Highly recommend dealing with Mike. Will make the drive from canton Very helpful and great dealing with the previous shop that screwed up my car. Highly recommend dealing with Mike. Will make the drive from canton to do business with ganley ford and Mike in the future More

Mark did an excellent job with my RV repair. Had a hydraulic line blow and had to have it towed in. He listened to feedback during the process and rechecked and fixed some things in a very timel Had a hydraulic line blow and had to have it towed in. He listened to feedback during the process and rechecked and fixed some things in a very timely manner. Great communication. Would recommend Mark and this repair shop to anyone. More

Ganley Ford is your typical dealer, everything they do is correct and you are wrong. After the Fourth service visit for the same brake issue, they have blamed me for the problem since I tow my boat with my correct and you are wrong. After the Fourth service visit for the same brake issue, they have blamed me for the problem since I tow my boat with my Explorer, that has a factory tow package, within my weight limits, and the trailer has brakes. I’m following the rules to tow, so I feel that Ganley Ford just has to Learn how to do there job and repair the brake issue. You can not contact anyone above the service advisor, and I even asked Detroit Ford for a contact or zone manager and they said no, but we will give you a case number, worthless. It is frustrating to a loyal Blue oval owner, but that is the world of today, junk, poor quality , and poor service. More

Excellent Service as always! Routine maintenance performed, checked on my concerns. Provided feedback and concerns addressed. Highly satisfied!! Routine maintenance performed, checked on my concerns. Provided feedback and concerns addressed. Highly satisfied!! More