Ken Ganley Ford Norton

Brianna was very nice on phone and in person. Easy to schedule appointment and all service was taken care of in reasonable amount of time. Brianna also answered all service questions I had plus s Easy to schedule appointment and all service was taken care of in reasonable amount of time. Brianna also answered all service questions I had plus some questions about new vehicles, very helpful. More

Brianna and the staff are awesome. They cleaned up a mess from another mechanic. I have nothing but praise for Ken Ganley Ford. They cleaned up a mess from another mechanic. I have nothing but praise for Ken Ganley Ford. More

Joe was a great sales rep. Easy to talk to. Low pressure and made everything easy to understand. Highly recommend seeking Joe out if you’re looking for a Ford at Ken Ganley Nor Easy to talk to. Low pressure and made everything easy to understand. Highly recommend seeking Joe out if you’re looking for a Ford at Ken Ganley Norton! The dealership was easy to find and clean. The setup was professional and efficient. The lot was well stocked with a variety of the model and trims I was interested in. The sales staff was fun and easy to talk to. More

Joe was very professional, had the car I wanted ready to test drive! This was by far the quickest car purchase I have ever did I would recommend to everyone!!! Their financing was quick and easy and; they a test drive! This was by far the quickest car purchase I have ever did I would recommend to everyone!!! Their financing was quick and easy and; they are truly the best for getting me in the car I wanted!!!! More

Had a great experience with this dealership, Desmond was the best to work with! His hard work and determination for me definitely didn’t go unnoticed, he made sure I walked away with a car I absolutely lo the best to work with! His hard work and determination for me definitely didn’t go unnoticed, he made sure I walked away with a car I absolutely loved. Would recommend everyone to this dealer and to see Desmond for any car needs! More

Would buy from again (see positives below). But, be prepared for some xx when working through the finance stage of the closing. They tried to take advantage in the following ways: 1. Initi But, be prepared for some xx when working through the finance stage of the closing. They tried to take advantage in the following ways: 1. Initially gave me an interest rate of 7.3 and tried to pass it off as good. Told me other quotes were coming in over 9 right now so I should be happy. I knew that was xx because I had researched my rates previously and could get at least 6.5 from my credit union. He bumped it down to 6.8 after I said that but I'm seeing 5.5%+ offers online now. In my previous experiences buying vehicles, I've always had their most competitive rate quoted to me, which was not the case here. I could live with that if he hadn't tried to pass off the rate as good and then bumped it down when I complained. I hate being lied to. 2. They tried to roll an extended warranty in the deal by just including it as part of the payment/financing and not having it broke out on the purchase agreement I had signed with the salesman where the amount would have been obvious. He mentioned it casually as I was working through the paperwork in a way that was obviously intended to fly under my radar. Too bad for them because, had they let me know that was an option, I would have researched it and maybe moved forward. But, on principle, I never buy anything in that phase of closing a car purchase. 3. Had me sign the larger arbitration agreement before presenting the document that made it clear I didn't have to sign that to move forward with the purchase. I wouldn't be surprised, based on my above experiences, if that was intentional. It's too bad they design the financing process like that because I would otherwise recommend them wholeheartedly. Got a great deal on a Ford Certified Bronco. Salesman Joe was great to work with. No xx sales stuff, just help me close on the deal and head out quickly because I had a long drive home after already having a long drive to get there. Joe also stayed on hold with Enterprise a long time to arrange having them get the rental from the dealership for me instead of my having to figure out how to drop it off. I'd gladly work with him again. More

They were very friendly, very helpful, great information. I would recommend Ganley Ford to Friends. I would recommend Ganley Ford to Friends. More

Sam Adrian did a great job giving us multiple options and low pressure sales. He was genuinely concerned we received the best deal possible! 2nd car I’ve purchased from him.. low pressure sales. He was genuinely concerned we received the best deal possible! 2nd car I’ve purchased from him.. More

I made my service appointment online, it was quick and easy. Dropped off my vehicle the night before for my convenience, staff was polite and helpful. It did not even take a full day before I was called a easy. Dropped off my vehicle the night before for my convenience, staff was polite and helpful. It did not even take a full day before I was called and told issue was resolved. Very happy customer! More

Brianna did great had my parts in the next day. They all take very go care of my truck. They all take very go care of my truck. More