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Ken Ganley Ford Norton

Norton, OH

4.8
3,718 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,718 reviews

March 08, 2021

Drew in service was very polite and made sure the servicing of my vehicle was top notch! Very pleased! Thank you for all your help! More

by Ashinn92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Mar 08, 2021 -

Ken Ganley Ford Norton responded

Ashinn, Thank you for your business and this review. We're happy to hear Drew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 08, 2021

No issues, everyone was pleasant to deal with and the service was quick. COVID making can be done better, but I know that's a tough item. More

by Jonk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! Scott and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 07, 2021

Good experience. Changed my mind about Auto dealerships. I've never gone back to the same dealership a second time, till now. I've ALWAYS had bad experiences dealing with any dealerships until Ganley Ford. More

by CORVAIRCORKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. We are so happy to hear that both Tony and Craig were great to work with. Please don't hesitate to reach out if you need anything else. We are looking forward to having you as one of our valued customers for many years to come. Congratulations on your new vehicle.

March 06, 2021

They had just what I wanted plus a friendly, quick transaction. I left Ganley Ford that afternoon as happy (maybe happier) as in the previous 3 Ford purchases. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team, Jeff. We're glad to hear we delivered such a great experience! Congratulations on your new Ford! Please let us know if we can be of any further assistance. We're always happy to help.

March 06, 2021

Terrible customer service, they don't return phone calls. Used there body shop after our 2020 Ford Explorer was in an accident on 01/06/21. It's still in the shop there. I was going to purchase a new F-250 i More

by pmcmillan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kneebusch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Ken Ganley Ford Norton responded

Thank you, Pat, for taking the time to update your review. We are thrilled to hear that we were able to turn your visit around and get Jennifer's Explorer repaired. Please let us know if we can be of any further assistance.

March 06, 2021

Austin and Ganley were very easy to work with and made purchasing out my lease a good experience. I would definitely recommend them to my friends and family. More

by Penoch55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Temsey
Mar 07, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear that Austin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Ganley Ford and helping to share the word about us. We’re here for you anytime!

March 05, 2021

Service rep was ready as soon as I go there for scheduled maintenance. They got my truck in right away and completed work in a timely manner while I waited. More

by robn537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Mar 05, 2021 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford!

March 04, 2021

We appreciate the quick service appointments and friendly staff. Prices here are also better than other local Ford dealerships. We feel that Staff here goes above and beyond to satisfy customers. More

by Meganenic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Ken Ganley Ford Norton responded

Megan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate feedback like "Staff here goes above and beyond to satisfy customers". Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

March 03, 2021

The people and service was excellent I will definitely return in the future for more cars also ken was an amazing person to work with More

by ONLYSIMBONE93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Steel, Carly Neubert
Mar 03, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us! We will pass along your comments to Ken and the rest of our team, and we look forward to working with you again.

March 03, 2021

I came in with some paperwork to buy a car but a different dealer. I met Jennifer she was polite and help me get a newer car after my bankruptcy. More

by williamwladyczak0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carly Neubert, Jennifer Fincham
Mar 03, 2021 -

Ken Ganley Ford Norton responded

Hello William! Thanks for your feedback on your recent visit to Ganley Ford. We're glad to hear that Jennifer was able to assist with choosing the right car for you. Please let us know if there's anything else you need. We hope you enjoy your car!

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