Ken Ganley Ford Norton | Page 240

Ridiculous! If you want to deal will a bunch of un educated sales and management people and in an older facility then go here! If there was an option for zero the If you want to deal will a bunch of un educated sales and management people and in an older facility then go here! If there was an option for zero they would win ! More

Great service. Easy to schedule and work with. Very good communication. Will continue to use as needed. The whole staff at Hanley are friendly and helpful. communication. Will continue to use as needed. The whole staff at Hanley are friendly and helpful. More

Best new car buying experience. Bought numerous new cars over the years and this was by far the best buying experience I have ever had. No pressure and they did everything they coul Bought numerous new cars over the years and this was by far the best buying experience I have ever had. No pressure and they did everything they could to stay in my budget. Best deal I have ever gotten. More

Great service! Nice people quick service made me feel at home while I waited they washed my truck I looked great. I was asked how often would like to come in for my Nice people quick service made me feel at home while I waited they washed my truck I looked great. I was asked how often would like to come in for my oil changes and we agreed on the millage and the next millage date was put on my windshield as a reminder. More

Vehicle Purchase We purchased our vehicle out of state as Ganley Ford had a vehicle we were interested in. First off, they didn't have our paperwork correct when need We purchased our vehicle out of state as Ganley Ford had a vehicle we were interested in. First off, they didn't have our paperwork correct when needing to finalize our sale. The paperwork was in an employees name and not the owners even though the dealer application was done in the owners name. In dealing with trying to get this straighten out, I contacted Austin to correct paperwork with all proper information. When I didn't hear back from him, I was given to another gentlemen and left a message. Once again, I never heard anything back and called the next day and spoke to a manager. When the paperwork was somewhat corrected, it was a hassle to get our lien holder added to the title as the paperwork should've had it on there. Craig corrected the matter and had it on the title. Austin also told me by email that our title would be in for our own state. That was more incorrect information as we had to retitle the title once it arrived from our loan provider. When we did get the truck finally delivered last Monday November 11th, it went right into the shop for auto repair. It needed 3 universal joints and a propeller shaft as if you went over 40 MPH it vibrated bad. An extra cost for our business that could've been taken care of if the vehicle was correctly inspected. We now got the vehicle back today, so it's been thoroughly checked over and drives great. Overall, I have never been involved with so much chaos from a dealership when purchasing a vehicle. More

appointment for service, oil change, at 9, went well. took a little over an hour, a little long I thought but a professional job with a complimentory car wash makes it worth it. I;m happy. took a little over an hour, a little long I thought but a professional job with a complimentory car wash makes it worth it. I;m happy. More

Friendly Service technician was helpful an Knowledgeable and took care of my car problem. People always friendly and willing to listen and help solve any probl Service technician was helpful an Knowledgeable and took care of my car problem. People always friendly and willing to listen and help solve any problem you might have More

When I asked the dealer to update my Nav, was told they don’t do it yet the Nav website FAQS day “Yes” that dealer can update my Nav. don’t do it yet the Nav website FAQS day “Yes” that dealer can update my Nav. More

First oil Change I called and with short notice the dealership was able to make an appointment and keep the time frame specified so I could be on my way as soon as po I called and with short notice the dealership was able to make an appointment and keep the time frame specified so I could be on my way as soon as possible. Thanks More

Desmond Norvell best salesman I ever had and trust me I've dealt with a lot of them both a new car I was out of there a little over 1 hour thank you I've dealt with a lot of them both a new car I was out of there a little over 1 hour thank you More