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Ken Ganley Ford Norton

Norton, OH

4.8
3,122 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,122 reviews

February 03, 2022

The service was very prompt, thorough and was very transparent. The waiting area was very clean. More

by Pmyers1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 03, 2022

Fulton (advisor), Victor (technician) and Tom (GM) where excellent in determining my concern and fixing it in a timely and professional manner. Could not have been a more pleasant experience. Nice job More

by Happy Little Acres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business, Fulton, Victor, and Tom look forward to serving you again soon!

February 03, 2022

It was a very good buying experience. Franco was great. The credit manager was thorough and friendly! I would buy again. More

by rw75
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 02, 2022

The dealership was really nice and outspoken. He was upfront about anything that had to do with me and my husband purchasing a vehicle there. They had it very clean In the building. The mechanics looked More

by Diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, Diane. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Feb 09, 2022 -

Diane responded

Thanks!!!!! 🙂

January 31, 2022

I went to look for a certain vehicle and I was greeted and treated real well...I felt comfortable with everyone helping me and being very patient as I decide More

by purrcat9294
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily jones 5 stars
Feb 01, 2022 -

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 31, 2022

They had the part I needed and installed it quickly. People were friendly as well. I paid over $700 for a side mirror full of greasy finger prints. I suppose for another $100 they would have wiped it More

by a.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug in parts , Drew Erdman
Feb 17, 2022 -

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 30, 2022

I appreciate you taking the time to track down the car with everything I wanted in it! Thanks so much Franco for making buying my new escape a seamless experience. More

by casalinova7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 29, 2022

EDIT: Dealer never reached out to me. Pushy, be sure to EDIT: Dealer never reached out to me. Pushy, be sure to check your vehicle thoroughly before purchasing. When I purchased my vehicle there were opti More

by Gospodi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Zuppe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey
Feb 15, 2022 -

Ken Ganley Ford Norton responded

We're sorry that you didn't have a completely satisfying experience. Someone from our management team will reach out to you to discuss. Thank you for your time, and hopefully we can find a way to turn this around for you.

Feb 20, 2022 -

Gospodi responded

Update, still no contact from dealer

Feb 28, 2022 -

Ken Ganley Ford Norton responded

Our General Manager attempted to contact you last week and he left you a voicemail today around 2pm. We would love the opportunity to discuss your visit with you and we look forward to hearing from you. Thanks!

Feb 28, 2022 -

Gospodi responded

I’d prefer to communicate over email rather than phone so no ones words get mixed up. Not sure how the other manager contacted me I haven’t received any calls other than the one I missed today

January 28, 2022

Great service, helped me pay with ford pass points, in only an hour! Very Kind! More

by Pastorhartwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark in heavy truck.
Jan 28, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 27, 2022

I love my new Ford Escape! I had 1 vehicle in mind when I came to the dealership, then completely changed my mind. The team was patient & encouraged me to test drive each to make sure I got exactly what I wa More

by Happysummer09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kneebusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Bomgardner
Jan 27, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Scott, Craig, Kevin, and John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Ford Escape and don't hesitate to reach out if you need anything else.

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