Joyce Koons Honda

I went there for two air-bag recalls. They took 2 hours to do that and it was more than half hour than promised. In had clearly mentioned both the recalls in my online appointment, but they did not read my to do that and it was more than half hour than promised. In had clearly mentioned both the recalls in my online appointment, but they did not read my notes. Otherwise they chatted with me on the phone about the ETA on the service which was good. More

Great Place They did a great job getting us in and out with great work. Peter took care of our needs with professionalism and courtesy. Part needed came in the ne They did a great job getting us in and out with great work. Peter took care of our needs with professionalism and courtesy. Part needed came in the next day and we were back on the road! More

First Experience Was Good Recently I got my 2020 Honda CRV EX from these guys and so far everything's good. This was my first vehicle purchase experience in the dealership. I d Recently I got my 2020 Honda CRV EX from these guys and so far everything's good. This was my first vehicle purchase experience in the dealership. I don't actually have a reference for what's good and what's bad, but after talking about my overall experience with people around me and comparing the price I had to pay with others, it seems that I had a pretty good deal. I was offered an internet price which was already a lot lesser than the MSRP. It was quite astonishing that I couldn't further lower it down by a single dollar even though I tried to talk my way through for hours. They were super solid on their pricing. For now, I belong to a 'Happy Customer' category. But, things can always change. Let's see. More

Darius in sales was great to work with. Very good fella. Some hours with his supervisor going back and forth on price, but wasn't too bad. Darius brought both the car and paperwork to my house, which was Some hours with his supervisor going back and forth on price, but wasn't too bad. Darius brought both the car and paperwork to my house, which was great. More

Sales staff excellent. Fair deal without pressure. Finance took too long trying to sell extra coverage. Dealer installed options service took too long. Special order parts were not completely ordered Finance took too long trying to sell extra coverage. Dealer installed options service took too long. Special order parts were not completely ordered More

Great experience purchasing a new Honda Pilot. Worked with Darius. He was awesome!! Attentive, friendly, low drama, direct, transparent and easy to work with. Had the deal done over email before we walke with Darius. He was awesome!! Attentive, friendly, low drama, direct, transparent and easy to work with. Had the deal done over email before we walked in the door. Was in and out in less than 3 hours. Best car buying experience yet! :) More

Overall, I have received excellent service for my 2003 Honda CR-V, along with a 10% military/veterans discount. However, last month the flushing of the power-steering and brake fluids left a fluid order t Honda CR-V, along with a 10% military/veterans discount. However, last month the flushing of the power-steering and brake fluids left a fluid order that took about a week to go away. More

The worst. Bought a new car here, tailgate door not closing flush. Dealer says, 4 days after buying car, "oh, just aesthetic" won't fix. Really? A new car and you won't adjust? So much for service. closing flush. Dealer says, 4 days after buying car, "oh, just aesthetic" won't fix. Really? A new car and you won't adjust? So much for service. More

Whenever any of our three Hondas (2 CRV's and 1Accord) need any sort of service, my first call is to Joyce Koons Honda Service. Tyson Farina has been our go-to guy for several years. If there's ever an is need any sort of service, my first call is to Joyce Koons Honda Service. Tyson Farina has been our go-to guy for several years. If there's ever an issue or problem, he finds a way to fix it and keep us satisfied. More

overall well done, but it took some fierce negoations Our sales rep was and is very good Mansor. I was disappointed in the intent of the negotiations, and having to go to another dealership, who offered m Our sales rep was and is very good Mansor. I was disappointed in the intent of the negotiations, and having to go to another dealership, who offered me a better deal which I bought back to Koons who fairly well meet it! This tells me that your initial offer and summation was not your best! More