Joyce Koons Honda

I brought my 2‑year‑old Honda Accord with only 23k miles to Joyce Koons Honda for routine service and was immediately met with a long list of “recommended” BG services totaling over $700. This included a BG to Joyce Koons Honda for routine service and was immediately met with a long list of “recommended” BG services totaling over $700. This included a BG fuel induction service, BG A/C evaporator cleaning, BG air flow/MAF cleaning, and a $104 cabin air filter. None of these items are part of Honda’s maintenance schedule at this mileage, and several are services a car this new and with this mileage does not need. After I declined the work, the dealership didn’t let it go. I received three separate follow‑up calls trying to get me to return for the same unnecessary services, even offering a 10% discount. The repeated outreach made it clear these recommendations were driven by sales goals rather than genuine vehicle care. This experience left me with the impression that upselling takes priority over honest, manufacturer‑based maintenance guidance. More

Mo at the Service Department was amazing! He helped us with inspection sticker and keep us compliant with the DMV. He helped us with inspection sticker and keep us compliant with the DMV. More

Horrible! ! Prices are outrageous. 50-100% higher that other shops. I don't want to pay $65 for somebody else's dirty rags. Diagnosis is often faulty. A le ! Prices are outrageous. 50-100% higher that other shops. I don't want to pay $65 for somebody else's dirty rags. Diagnosis is often faulty. A leaking strut? I took it to another shop and they found no such thing. Will never go back. More

Made a service department visit and completely satisfied. Everyone was courteous and professional. I will continue to service my vehicle here. Everyone was courteous and professional. I will continue to service my vehicle here. More

Very kind and professional. He explained everything to me in layman termsand nice looking. I don't know why it has to be 15 words long. this is what turns people off!!!!!! He explained everything to me in layman termsand nice looking. I don't know why it has to be 15 words long. this is what turns people off!!!!!! More

Performed above and beyond expectations when our service advisor found part to complete repairs. To Hrv. advisor found part to complete repairs. To Hrv. More

Staff are extremely attentive. Always a pleasure taking my car to get patched up here :) Always a pleasure taking my car to get patched up here :) More

It is the best place to buy vehicles and have peace of mind. No hassle. Friendly people. Excellent customer service. All 5 stars. mind. No hassle. Friendly people. Excellent customer service. All 5 stars. More

My Honda CRV needed its warranty check up work done. They provided somebody to come pick up my car and drop it back off to me when it was done. They provided somebody to come pick up my car and drop it back off to me when it was done. More

Me Jake Gravett has a excellent service with my car and explains all my dudes also give a good directions and advice and really appreciate the way he attendance, thanks so much explains all my dudes also give a good directions and advice and really appreciate the way he attendance, thanks so much More