Joyce Koons Honda

My Dad and I had a great time and good experience purchasing my first car with the help of Ricky! purchasing my first car with the help of Ricky! More

This dealership in Manassas is the best place to get your Honda serviced. When you get there ask for Alex to get the best service. Honda serviced. When you get there ask for Alex to get the best service. More

Our recent experience with Joyce Koons Honda was exceptional from start to finish. This was our first vehicle purchase from Joyce Koons Honda and our first service appointment for our 2025 Honda exceptional from start to finish. This was our first vehicle purchase from Joyce Koons Honda and our first service appointment for our 2025 Honda Accord, and we couldn't be more impressed. From the moment we arrived, it was clear that this dealership is committed to providing outstanding customer service. A special thank you goes to Karen Huntington and Oscar Ortiz. Their professionalism, genuine care, and extensive service knowledge made all the difference. They took the time to answer our questions, kept us informed throughout the service process, and made us feel like valued customers every step of the way. Their attention to detail and commitment to customer satisfaction were truly outstanding. What impressed us just as much was the culture throughout the dealership. Everyone we encountered was friendly, welcoming, and focused on delivering an exceptional customer experience. It's refreshing to find a dealership where customer care isn't just a slogan—it's clearly part of the organization's culture. Thank you to Karen, Oscar, and the entire Joyce Koons Honda team for making our first service experience such a positive one. We look forward to many years of bringing our Honda back for service and will gladly recommend Joyce Koons Honda to our family, friends, and colleagues. Five stars—well deserved! More

I purchased my 2026 CR-V Hybrid at Joyce Koons last year and just brought the car home after my first routine service appointment. Every person I encountered was friendly and helpful, especially Roland. He and just brought the car home after my first routine service appointment. Every person I encountered was friendly and helpful, especially Roland. He took the time to listen to me and to explain things, to answer my questions, and to make sure I was satisfied. The only surprise was a good one: the VA safety inspection was included as part of the service! Thanks, Joyce Koons Honda. More

I am very pleased with the service we get from the Joyce Koons, the service managers are always professional and on point for taking care of our 2019 Touring Pilot. They also have concierge service, which o Koons, the service managers are always professional and on point for taking care of our 2019 Touring Pilot. They also have concierge service, which other dealerships do not offer. They will pick up and drop off your vehicle at your home or office and offer a loaner, this is definitely an amazing idea. Joyce Koons will always be our go to for our Honda vehicles. 🚗 Keep up the good work!! More

Trusted second time , helpful, quick purchase process including testing several options. No pressure or tricks. Nice communication during and post process. Malek did exactly what was needed. including testing several options. No pressure or tricks. Nice communication during and post process. Malek did exactly what was needed. More

Treated fairly. Our salesman was trustworthy. Dealt with us honestly. Happy with out the door cost of our new vehicle, price given for our trade-in, and financin Our salesman was trustworthy. Dealt with us honestly. Happy with out the door cost of our new vehicle, price given for our trade-in, and financing rate. More

I purchased a 2026 Honda Civic Sport Touring from this dealership, and the out-the-door price presented to me was $31,365.26. After putting $6,000 down, the financed amount should have been around $25,365 dealership, and the out-the-door price presented to me was $31,365.26. After putting $6,000 down, the financed amount should have been around $25,365.26. Instead, the loan amount was listed as $32,440.29. After carefully reviewing the contract, I discovered that a $3,854 service contract was added, even though I was told it was “free.” The finance manager, Robert Coley Jr., also added GAP coverage after asking me about it. On top of that, there were additional charges including a $1,199 documentation fee, $21 electronic fee, $20 miscellaneous dealer fee, $103.84 registration fee, and $15 title fee. I was repeatedly told everything was included, which was clearly not true. This experience felt misleading and disappointing. Customers deserve honesty and full transparency when making such a major purchase. Based on my experience, I would not recommend this dealership, and I do not plan to return. More

I came to Honda because it was time for a new car! I worked with Malek and Nancy! Malek was super nice, knowledgeable and helpful. He was also very patient while showing me all the options. He wasn’ I worked with Malek and Nancy! Malek was super nice, knowledgeable and helpful. He was also very patient while showing me all the options. He wasn’t pushy unlike other dealerships and made entire process of buying my car a breeze. Nancy was awesome! She helped me get the best deal and was very helpful, she even gave me some tips! Thank you guys for the best! More

Excellent service, Alex is a great service rep. Will use this dealership again. They are really keep you informed throughout the process. Will use this dealership again. They are really keep you informed throughout the process. More