Joyce Koons Honda

I had my Honda CRV in for an oil change and tire rotation. Amy was my Service Advisor. She does a great job! She’s both friendly and knowledgeable. I will be asking for her next time I’m in. rotation. Amy was my Service Advisor. She does a great job! She’s both friendly and knowledgeable. I will be asking for her next time I’m in. More

Amy, shared valuable information about the service being performed on my car.I appreciate it. performed on my car.I appreciate it. More

My service person (Elmer) was nice enough, but did not quote me the correct price for the service they wanted to do. I thought the entire service would be one price but when they were finished the price w quote me the correct price for the service they wanted to do. I thought the entire service would be one price but when they were finished the price was $249 higher than quoted. It costs $530 to replace two Tire Pressure Monitoring Service (TPMS) sensors in the tires. The labor was almost $390. I had one replaced at Costco a few months ago for $80. The prices they charge are horrendous. I was also supposed to get my car washed, which did not happen and then the service provide tried to walk me to the wrong car when the car was finished. I HAVE to find a new mechanic. I have been to Koons before with good service and fair pricing (although a little high), but this was ridiculous. I will never go there again. They also said I needed a new cabin air filter which I replace myself 30 days ago. Bottom line, be very careful and knowledgeable about what you need done to your car before going to Koons. More

Excellent service. I’m an older woman and Roland Murphy is patient, explains everything and even takes care of my petty issues. He’s more than a service advisor to me. I’m an older woman and Roland Murphy is patient, explains everything and even takes care of my petty issues. He’s more than a service advisor to me. Would never take my car anywhere else. Thank you Roland. More

Roland provided excellent customer service in getting my vehicle issue resolved. Very helpful and professional. vehicle issue resolved. Very helpful and professional. More

Amy was outstanding. She immediately came over to me and offered a lot of helpful information about the process to program a replacement key. She immediately came over to me and offered a lot of helpful information about the process to program a replacement key. More

Joyce Koons Honda is amazing place to bring your car for service I been with them for 2 years now and they are the best in Virginia specially Amy the service adviser who help me she is amazingly superb and service I been with them for 2 years now and they are the best in Virginia specially Amy the service adviser who help me she is amazingly superb and professional person thank you . More

My Service advisor Amy Wagner was absolutely amazing and very helpful. I was in and out in no time she was able to assist me with my warranty issue And kept me posted through the process. She is very frie very helpful. I was in and out in no time she was able to assist me with my warranty issue And kept me posted through the process. She is very friendly and made my experience very pleasant. Keep rocking Amy. More

Service was awesome, Amy kept us up to date on everything. She was so nice and helpful. everything. She was so nice and helpful. More

Talked with a service advisor, Mark Schlenker,to schedule vehicle for service. He is knowledgeable and extremely helpful. The service was done when scheduled and completed in a timely manor. vehicle for service. He is knowledgeable and extremely helpful. The service was done when scheduled and completed in a timely manor. More