Joyce Koons Honda

You have a teenage son/daughter? Send the car with them to this deelership. Teenagers will have first-hand experience witnessing professionalism, customer service, and excellent tre Send the car with them to this deelership. Teenagers will have first-hand experience witnessing professionalism, customer service, and excellent treatment. Peter Brown, Amy Wegner, and their colleagues continue to amaze me with their excellent service. I deferred a needed service they suggested for the car, but upon hearing my son’s feedback from his visit, I’m sending him again next weekend for additional services. Somehow this team did some magic to make me care about doing business with them more than caring about my own car. I will not be fair without coupling what I said above with the neat technical work they do on the card in each visit… More

Delanta and Christian and their group at the Service Department are great-thanks guys!! You have helped fix my GMC truck fast and friendly. Department are great-thanks guys!! You have helped fix my GMC truck fast and friendly. More

Karen is the best- communicated great and always makes sure I’m in and out on time sure I’m in and out on time More

So never had a problem. All the employees are knowledgeable and polite. They let you know exactly what you need. All the employees are knowledgeable and polite. They let you know exactly what you need. More

Amy was very kind and attentive to me She gave me very good attention Thank you for your attention to me Amy very good attention Thank you for your attention to me Amy More

Amy was terrific and responsive and kept me informed of all the service options. Terrific. all the service options. Terrific. More

I had my Honda CRV in for an oil change and tire rotation. Amy was my Service Advisor. She does a great job! She’s both friendly and knowledgeable. I will be asking for her next time I’m in. rotation. Amy was my Service Advisor. She does a great job! She’s both friendly and knowledgeable. I will be asking for her next time I’m in. More

Amy, shared valuable information about the service being performed on my car.I appreciate it. performed on my car.I appreciate it. More

My service person (Elmer) was nice enough, but did not quote me the correct price for the service they wanted to do. I thought the entire service would be one price but when they were finished the price w quote me the correct price for the service they wanted to do. I thought the entire service would be one price but when they were finished the price was $249 higher than quoted. It costs $530 to replace two Tire Pressure Monitoring Service (TPMS) sensors in the tires. The labor was almost $390. I had one replaced at Costco a few months ago for $80. The prices they charge are horrendous. I was also supposed to get my car washed, which did not happen and then the service provide tried to walk me to the wrong car when the car was finished. I HAVE to find a new mechanic. I have been to Koons before with good service and fair pricing (although a little high), but this was ridiculous. I will never go there again. They also said I needed a new cabin air filter which I replace myself 30 days ago. Bottom line, be very careful and knowledgeable about what you need done to your car before going to Koons. More

Excellent service. I’m an older woman and Roland Murphy is patient, explains everything and even takes care of my petty issues. He’s more than a service advisor to me. I’m an older woman and Roland Murphy is patient, explains everything and even takes care of my petty issues. He’s more than a service advisor to me. Would never take my car anywhere else. Thank you Roland. More