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Joyce Koons Honda

Manassas, VA

4.7
3,001 Reviews
Call Dealership (855) 221-4336
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10640 Automotive Dr

Manassas, VA

20109

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3,001 Reviews of Joyce Koons Honda

September 04, 2024

Roland provided excellent customer service in getting my vehicle issue resolved. Very helpful and professional. More

by joekim1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Murphy
Report | Print
Sep 06, 2024 -

Joyce Koons Honda responded

Thank you for your wonderful review! We're thrilled to hear that Roland provided you with excellent customer service and was able to resolve your vehicle issue. At Joyce Koons Honda, we strive to offer professional and helpful service, and we're glad it made a positive impact on your experience. We look forward to seeing you again! Sincerely, Tony Nguyen, Service Manager

September 02, 2024

Amy was outstanding. She immediately came over to me and offered a lot of helpful information about the process to program a replacement key. More

by Teresa.s.browder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Deguzman, Amy Wegner
Report | Print
Sep 04, 2024 -

Joyce Koons Honda responded

Thank you, Teresa, for your fantastic review! We’re thrilled to hear that you found our team helpful in guiding you through the process of programming your replacement key. At Joyce Koons Honda, we strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again! Sincerely, Tony Nguyen, Service Manager

August 29, 2024

Joyce Koons Honda is amazing place to bring your car for service I been with them for 2 years now and they are the best in Virginia specially Amy the service adviser who help me she is amazingly superb and More

by Asif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Wegner
Report | Print
Sep 04, 2024 -

Joyce Koons Honda responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Joyce Koons Honda over the past two years. Amy is indeed a valuable member of our team, and we're glad she could assist you with your service needs. We appreciate your support and look forward to seeing you again for your future services! Sincerely, Tony Nguyen, Service Manager

August 22, 2024

My Service advisor Amy Wagner was absolutely amazing and very helpful. I was in and out in no time she was able to assist me with my warranty issue And kept me posted through the process. She is very frie More

by Omar al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Wegner
Report | Print
Aug 26, 2024 -

Joyce Koons Honda responded

Thank you, Omar! We truly appreciate your kind words about your experience at Joyce Koons Honda. It's great to hear that Amy provided exceptional service and assisted you with your warranty issue efficiently. We will be sure to pass along your compliments to her. Thank you for choosing us, and we look forward to serving you again! Sincerely, Tony Nguyen, Service Manager

August 17, 2024

Service was awesome, Amy kept us up to date on everything. She was so nice and helpful. More

by Kim P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Wegner
Report | Print
Aug 20, 2024 -

Joyce Koons Honda responded

Thank you, Kim! I'm thrilled to hear you had an awesome service experience at Joyce Koons Honda. It's great to know that Amy was able to keep you updated and provide helpful assistance. I appreciate your kind words and hope to see you again soon! Sincerely, Tony Nguyen, Service Manager

August 07, 2024

Talked with a service advisor, Mark Schlenker,to schedule vehicle for service. He is knowledgeable and extremely helpful. The service was done when scheduled and completed in a timely manor. More

by Onerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Report | Print
Aug 08, 2024 -

Joyce Koons Honda responded

Thank you for your wonderful review! I greatly appreciate your kind words about Mark and the service you received at Joyce Koons Honda. It's fantastic to hear that everything went smoothly and was completed on time. I look forward to seeing you again for your next service! Sincerely, Tony Nguyen, Service Manager

July 31, 2024

I really like this dealership. Lots of professionals working there. It is clean and the salesmen are very nice. Great customer service. I would recommend this place to anyone. More

by Bebee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Huntington, Darius Blagmon, Fernando Lacayo, Cindy Griffin, Oscar Quezada, Sam Noori
Report | Print
Jul 31, 2024 -

Joyce Koons Honda responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Joyce Koons Honda. Our team takes pride in providing great customer service in a clean and welcoming environment. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Shawn McGregor, General Manager

July 31, 2024

Mark is amazing! He is accommodating and thoughtful. I was considering leaving the dealership due to overpriced services. However, Mark's assistance made it all worth More

by asem.othman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Report | Print
Jul 31, 2024 -

Joyce Koons Honda responded

Thank you for your feedback! We appreciate you sharing your experience with us at Joyce Koons Honda. We’re glad to hear that Mark was able to assist you and make your visit worthwhile. Your satisfaction is important to us, and we value your input regarding our service pricing. Please don’t hesitate to reach out if you have further concerns. We look forward to seeing you again! Sincerely, Tony Nguyen, Service Manager

July 30, 2024

Mark Schlenker was excellent, helpful and knowledgeable. His expertise and coaching helped aid our service decision. More

by Carayiannisdan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Report | Print
Jul 31, 2024 -

Joyce Koons Honda responded

Thank you for your wonderful review! I'm thrilled to hear that Mark provided you with excellent service and helped you make informed decisions regarding your vehicle. At Joyce Koons Honda, I strive to deliver knowledgeable and supportive experiences. I look forward to seeing you again soon! Sincerely, Tony Nguyen, Service Manager

July 28, 2024

Great service from Mark Schlenker. He made sure the car was taken care of in a timely fashion. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Report | Print
Jul 30, 2024 -

Joyce Koons Honda responded

Thank you, Andy, for sharing your positive experience with us at Joyce Koons Honda! I'm delighted to hear that Mark provided you with great service and took care of your car promptly. I appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, Tony Nguyen, Service Manager

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