Joyce Koons Honda

I was originally going to go to a different dealer but my friend recommended this dealer instead and I’m glad he did. The staff here made the process as smooth as possible and I could not be happier with my friend recommended this dealer instead and I’m glad he did. The staff here made the process as smooth as possible and I could not be happier with my purchase. Girma was very helpful and patient throughout the whole process and I could not be happier with my purchase. Thank you so much! More

I received excellent service from Joyce Koons Honda Dealership.. Mr. Mansour Assadpour was very patience with me concern my selection of my SUV. I received everything I wanted. He was very professio Dealership.. Mr. Mansour Assadpour was very patience with me concern my selection of my SUV. I received everything I wanted. He was very professional and helper. I will recommend Joyce Koons Honda to my family and friends. I will also recommend Mr. Mansour Assadpour. More

Consistently have a good service experience. Friendly and efficient team. This last appointment I worked with Mo who kept me informed of the progress and gave me a detailed explanation of items that needed t efficient team. This last appointment I worked with Mo who kept me informed of the progress and gave me a detailed explanation of items that needed to be addressed. Quality service. More

Girma is an amazing sales person, friendly, helpful, knowledgeable and easy to work with. From the moment I made the appointment over the phone, he sent me emails of the detailed vehicle information I e knowledgeable and easy to work with. From the moment I made the appointment over the phone, he sent me emails of the detailed vehicle information I enquired and asked me if I have any question prior to my appointment. I had a nice experience with the dealership in general except the finance dept. Victor who urges me sign the contract without thoroughly explaining the documents. More

My experience has been positive when I’ve taken my car in for service. Honesty and quality is hard to find in a dealership and I’ve found it. for service. Honesty and quality is hard to find in a dealership and I’ve found it. More

Bad AC diagnostic and they make customer pay for their mistakes. The AC stopped working 2 weeks after the service. And when I went back, they asked me to pay another $1k for another issue they discovered mistakes. The AC stopped working 2 weeks after the service. And when I went back, they asked me to pay another $1k for another issue they discovered in the second time diagnosis. More

The service department has been consistently good. I have taken my civics and my crosstour to them for a long time. My crosstour failed to start so I got a jump start and made a same day appointment. have taken my civics and my crosstour to them for a long time. My crosstour failed to start so I got a jump start and made a same day appointment. They replaced the battery, washed the car and said it was free since I bought my battery there. More

Professional, thorough, courteous. Have been so impressed with the staff and my entire experience, from purchase to first scheduled servicing. BUY YOUR NEXT CAR HERE! with the staff and my entire experience, from purchase to first scheduled servicing. BUY YOUR NEXT CAR HERE! More

Alex was friendly and right to the point they took less time time than he predicted and he mentioned some recommendations that I have declined time time than he predicted and he mentioned some recommendations that I have declined More

Barely write negative reviews but hopefully this will help the change the culture there. Nancy H, the finance lady here is terrible! Inattentive to customers and lacks communication. First off she was su help the change the culture there. Nancy H, the finance lady here is terrible! Inattentive to customers and lacks communication. First off she was surprised I made over 3 grand a week and thought I made a mistake. That 3 grand was my monthly income. So she had start my credit run with that information she ASSUMED although I filled out the documents properly AND had pay stubs to prove income. She’s also not organized and very pushy to get you signing documents without explanation. Luckily I‘be purchased multiple vehicles in the past so I take my time reading and know all about the unnecessary fees, added maintenance plans and etc. As an out of state customer I’m disappointed. Happy with the vehicle overall but not her service. I would NOT recommend you dealing with this lady unless you don’t care about customer service. Better off with Fernando. When signing documents told I would be able to transfer my out of state plates with no problem. Week later no response, no call, not a word from her. Previously when she asked for information I gave her it the same day regarding my old vin and plates. Week after that I had to reach out to her since I did my own research and saw the transfer process wasn’t complete. She said she never received it, I told her check your email I’m certain it’s there. She said “Oh okay, I see it now. It’s all set. You’ll get it in about 2-3 weeks”. So if it weren’t for me being so pushy or chasing her it wouldn’t of been done? Also it’s not the time frame that I was told when signing. I did emphasize I travel hundreds of miles away from my tax home so I needed it an a timely manner that I could get the updated registration. Again, happy with my vehicle overall but not with finance! Also after writing my review I just got a call from Northwest Federal Credit Union about my lien information even though I was told I was signed on with American Honda by Nancy. Now it makes sense why American Honda said they have nothing on file with me. Please avoid her at all costs! The 1-2 stars about service here are accurate. So PLEASE be mindful More