Joyce Koons Honda

Alex was friendly and right to the point they took less time time than he predicted and he mentioned some recommendations that I have declined time time than he predicted and he mentioned some recommendations that I have declined More

Barely write negative reviews but hopefully this will help the change the culture there. Nancy H, the finance lady here is terrible! Inattentive to customers and lacks communication. First off she was su help the change the culture there. Nancy H, the finance lady here is terrible! Inattentive to customers and lacks communication. First off she was surprised I made over 3 grand a week and thought I made a mistake. That 3 grand was my monthly income. So she had start my credit run with that information she ASSUMED although I filled out the documents properly AND had pay stubs to prove income. She’s also not organized and very pushy to get you signing documents without explanation. Luckily I‘be purchased multiple vehicles in the past so I take my time reading and know all about the unnecessary fees, added maintenance plans and etc. As an out of state customer I’m disappointed. Happy with the vehicle overall but not her service. I would NOT recommend you dealing with this lady unless you don’t care about customer service. Better off with Fernando. When signing documents told I would be able to transfer my out of state plates with no problem. Week later no response, no call, not a word from her. Previously when she asked for information I gave her it the same day regarding my old vin and plates. Week after that I had to reach out to her since I did my own research and saw the transfer process wasn’t complete. She said she never received it, I told her check your email I’m certain it’s there. She said “Oh okay, I see it now. It’s all set. You’ll get it in about 2-3 weeks”. So if it weren’t for me being so pushy or chasing her it wouldn’t of been done? Also it’s not the time frame that I was told when signing. I did emphasize I travel hundreds of miles away from my tax home so I needed it an a timely manner that I could get the updated registration. Again, happy with my vehicle overall but not with finance! Also after writing my review I just got a call from Northwest Federal Credit Union about my lien information even though I was told I was signed on with American Honda by Nancy. Now it makes sense why American Honda said they have nothing on file with me. Please avoid her at all costs! The 1-2 stars about service here are accurate. So PLEASE be mindful More

Fourth car that I have purchased through Joyce Koons Honda. They are always willing to take the time and work with m e to ensure that I walk out of there with the vehicle I want. Honda. They are always willing to take the time and work with m e to ensure that I walk out of there with the vehicle I want. More

Mariame was absolutely amazing! She helped my family and I more than she probably knows! She was knowledgeable & did everything she could to ensure the best price. Not only smart but super sweet person. You I more than she probably knows! She was knowledgeable & did everything she could to ensure the best price. Not only smart but super sweet person. You guys are lucky to have her! She really helped y’all ‘sell’ that car. If it wasn’t for her, we wouldn’t have purchased! Thank you Mariame & stay safe! More

Came in to renew a lease on a vehicle, and I was given exactly what I wanted! Greg Mann made sure that I got a car that fit my price range and still had some of the features that I liked, and Nancy in fin exactly what I wanted! Greg Mann made sure that I got a car that fit my price range and still had some of the features that I liked, and Nancy in finance made all of the paperwork a breeze! More

Very good, friendly salesman, easy to talk.xxxxxxxxxxx xxxxxxx xxx xxx xxx zzz xxx zzz xxxx xx z x c zzz x s x C v g n xxxxxxx xxx xxx xxx zzz xxx zzz xxxx xx z x c zzz x s x C v g n More

Service performed on two vehicles recently. Roland handled everything promptly and professionally. Would not hesitate to have any Honda vehicle serviced at Joyce Koons Honda. Have been dealing with th handled everything promptly and professionally. Would not hesitate to have any Honda vehicle serviced at Joyce Koons Honda. Have been dealing with them for purchases and sales since 1980. More

Emily - the internet sales concierge and Medhat - our sales rep were exceptional. Given COVID concerns, we were so appreciative of the ability to engage on overall price before heading to the facility. sales rep were exceptional. Given COVID concerns, we were so appreciative of the ability to engage on overall price before heading to the facility. Other dealerships in the area could take a lesson from you. More

My experience was unmatched. I am so pleased with the wonderful service I received at this location. Roland provided top-of-the-line exceptional service. wonderful service I received at this location. Roland provided top-of-the-line exceptional service. More

Overall Great experience, friendly staff, no pressure, no hassle. Sales person worked like trusted advisor. No phone calls, most major decisions were made over email. Looking forward to the post sale, servic hassle. Sales person worked like trusted advisor. No phone calls, most major decisions were made over email. Looking forward to the post sale, service experience. More