Joyce Koons Honda

On 24 Jan 11 I had my 2006 PILOT serviced (75k maintenance, trans flush, differential flush). Brad ensured prompt service, and had an email with my maintenance evaluation to me before days end s maintenance, trans flush, differential flush). Brad ensured prompt service, and had an email with my maintenance evaluation to me before days end so I knew exactly what I was paying for. Good service, great customer interface and communications! Driving the car the next couple days I heard a squeel from the right rear and committed to get it looked at. Then we were hit by the ice storm 26 Jan. I heard other noises from under the car thereafter, worrying me that something was wrong with the transmission. I coordinated with Kristen to have it evaluated Sat 29 Jan a week later. The un-named mechanic who worked the car brought me to the maintenance garage and showed me the issues: Ice/snow had bent the heat-shield on the exhaust pipe leading to the muffler and it was rubbing and vibrating with the accelerations of the drive-shaft. He bent it back in place, and when I suggested a oversized washer would hold the heat shield in-place better, he repaired it accordingly. He also explained the squeeling was my rear break pad on disk that warped ocassionally when disk temperature changed and not to worry since brakes were fine. Sound mechanical evaluation/repair and the mechanic was friendly and explained and showed me exactly what he found and was doing. Kristen was also friendly, prompt and ensure I was complete in minimal time although Sat was very busy with customers; superb customer service! Only recommendation is KOONS inform Honda that PILOT design of the heat-shield needs be adjusted to prevent under-carriage damage from snow/ice and debris in future PILOT models. Thanks to Brad, Kristen and the mechanic of Service at KOONS Honda of Manasas! More

I have been using Koons for years. It is where I purchased my Honda Civic Hybrid and where I have it serviced. At all times the experience has been exceptional and the personnel are very friendly a purchased my Honda Civic Hybrid and where I have it serviced. At all times the experience has been exceptional and the personnel are very friendly and knowledgeable. I also appreciate that service personnel are aware of what service I need, what has been done in the past, and what service I dont need. They also point me to coupons etc that can help save me money. This is exceptional for a dealer and greatly appreciated. Its a reason I keep coming back. More

I brought my 2006 Odyssey in for a recall appointment and was greeted right away. They took the van back quickly, quoted me a time and called me on my cell as soon as it was ready. They advised me as to a was greeted right away. They took the van back quickly, quoted me a time and called me on my cell as soon as it was ready. They advised me as to a few things I would want to consider checking into (I had a coupon for a free battery test and they did a general inspection of the van). It was done when they said it would be and I was on my way. Great place! More

The service provided by Kim and Pat was exceptional. Not only were they exceptional in the disposition of the requisite information I needed to make an informative purchase, their attention to detail and ov only were they exceptional in the disposition of the requisite information I needed to make an informative purchase, their attention to detail and overall treatment of me and my family while at Koons is to be lauded. More

I always use Koons of Manassas to service my CRV because I feel comfortable knowing they are familiar with the car they are servicing and have the correct and best material and knowledge to get the work don I feel comfortable knowing they are familiar with the car they are servicing and have the correct and best material and knowledge to get the work done. In the 5 years that I have been going to this dealership I have always found them to be friendly, responsive to my requests and needs. I appreiciate the fact that I can go at my convenience and I don't have to leave my car unless I choose to do so, and the wait is always reasonable. I keep coming back because they are up front with me about what they do and I have always had a good expereince with them. More

Great Service and Friendly Staff. Car even comes out spotless inside and out! Love it! I have many choices for repair facilities much closer to our home, but go the extra miles just for the awesome tr spotless inside and out! Love it! I have many choices for repair facilities much closer to our home, but go the extra miles just for the awesome treatment I receive. This is our 3rd Honda that we have serviced at Koons, and are very, very happy with every experience. Even my neighbors use them for the same great service. Keep it up! More

I have used Koons Honda of Manassas since 2000 for 99% of the service requirements for my Hondas. They always do the job right the first time and the prices are reasonable. I've never felt pressured into get the service requirements for my Hondas. They always do the job right the first time and the prices are reasonable. I've never felt pressured into getting service I don't need and based on the documentation I keep on all my Hondas, their recommendations are right on the mark for my vehicles. Their service hours are very convenient and on the one occasion I needed a loaner car, it was a quick process. I've also had warranty work done with no hassles; they even looked up the status of my warranty to let me know how much more time I had on that particular vehicle. They do make an extra effort to take care of their customers. All of the service reps work with you to make sure you get exactly what you want or need to take care of your car. I will continue to use Koons Honda for all my service needs for as long as I'm living in Northern Virginia. More

I have had my Honda CRV since 2001 and now it has over a hundred forty thousand miles on the odometer! I've been regular and on schedule with my service appointments but from time to time I've experienced hundred forty thousand miles on the odometer! I've been regular and on schedule with my service appointments but from time to time I've experienced a random "engine light" that makes me "anxious". When that happens, I have only to make a quick phone call to my Service Guy, Joe always fits me right in to look at the car. The wait is usually short and the service is also with a smile. I have used the Courtesy transport (used to be Charlie) and I have also been happy to recommend Gary Johnson in SALES. More

I've always had really great experience with the service department at Koons. I've dealt with other dealer service departments in the past and they have been very deceitful in their diagnosis of my cars pro department at Koons. I've dealt with other dealer service departments in the past and they have been very deceitful in their diagnosis of my cars problems. I would highly recommend the Koons Honda service department. The customer service that I received this past time was very appreciated. Problems were diagnosed on my car that should be fixed but I am unable to afford having them fixed at this time. The service rep did not pressure me or hastle me about not performing all of the things that need to be addressed on the car. He informed me of what the issues are so I am aware without any pressure. I really really appreciate that! He was very friendly and helpful without be condescending. My car has been fixed and is working well. Thanks for your help! More

Bob Miner always does a professional job in caring for both my and my wife's Hondas.Even though sometimes I bring in my vehicles without much notice, Bob always takes car of my service needs. In our op both my and my wife's Hondas.Even though sometimes I bring in my vehicles without much notice, Bob always takes car of my service needs. In our opinion, Bob Miner is a definite asset within the Koons Honda of Manassas family. Craig & Cynthia Radcliff More