Joyce Koons Honda

The overall service was awesome because first I already knew what I wanted to get and he was very helpful in getting the car and showing me all the features. He explained all the details of the paperwork knew what I wanted to get and he was very helpful in getting the car and showing me all the features. He explained all the details of the paperwork that needed to be filled out and was very helpful if i needed assistantance. I think overall he was great and very helpful. I was in and out just faster then I expected and I thought that was great! More

This was by far the absolute best car buying experience i have ever had. I spoke with Sunny before I came in and he had two vehicles already selected based on what i was looking for. I selected the one I w have ever had. I spoke with Sunny before I came in and he had two vehicles already selected based on what i was looking for. I selected the one I wanted within one minute of being there and instead of Sunny trying to show me anything I didn't want, or try to talk me up to something different, he began to process the paper work. I had my three year old very active son with me so i sat in the kids room keeping him entertained while Sunny ran the paper work back and forth. Once everything was ready to sign i went into the finance managers office to sign everything. This process couldn't have taken more than 15 minutes which was good because my son's three year old patience was starting to run out as he was getting more rambunctious. The finance manager was doing everything he could to streamline the process, sympathizing because he has kids as well. He showed me the extra warranties and various service packages and told me which ones he thought would actually be beneficial to me and not just tryin to push the most expensive one on me. Because of that I actually decided to go with an extended warranty instead of waiving them all as i usually do. I bought a 2010 model vehicle and realized when i got home that the safety inspection was actually expired. I had to return some paperwork the next day as it was and Sunny got the safety inspection issue taken care of when i came in to drop off the paper work so that minor issue turned into a no issue. I am coming there for sure for my next vehicle purchase. More

I had a wonderful experience purchasing my New Pilot. Everyone was friendly and helpful. They were informative and honest regarding the vehicle as well as financing options. This is our 3rd vehicle purch Everyone was friendly and helpful. They were informative and honest regarding the vehicle as well as financing options. This is our 3rd vehicle purchased from Koons of Manassas Honda and we will continue to come back. Love your service and professionalism. All smiles!!! :-))) More

I emailed the dealership and received a resposne from Michael. I explained what I was looking for and within a very short period of time, he sent me two estimates. I made an appointment for the followi Michael. I explained what I was looking for and within a very short period of time, he sent me two estimates. I made an appointment for the following Saturday and within an hour, purchaed a new Accord. Everyone was extremely helpful and friendly. I would recommend this dealership to anyone that asks. More

Both James and Hose provided me the excellent service with the least hagglling on the pricing. I made up my mind to buy the Accord within hours after meeting them. I could not let the deal slip through with the least hagglling on the pricing. I made up my mind to buy the Accord within hours after meeting them. I could not let the deal slip through. I'm glad I made that choice. Everyone in the family is pleased with my decision. I would recommend to my friends and families also to visit your dealership. More

The car buying experience was one of the best I've had yet. The staff was friendly and professional and honored the verbal numbers mentioned during the process. A create solution was also found for my d yet. The staff was friendly and professional and honored the verbal numbers mentioned during the process. A create solution was also found for my desire to have leather and nav in the Civic Hybrid I purchased. The aftermarket addition of heated leather seating was much faster than I had expected and it look great. Thanks. More

My husband and I wanted to lower our monthly payments and I called Koons and spoke with Chris about leasing a 2011 CR-V. He and Justin made the process of trading in my 2008 CR-V extremely smooth and very fa I called Koons and spoke with Chris about leasing a 2011 CR-V. He and Justin made the process of trading in my 2008 CR-V extremely smooth and very fast. We were able to agree on the numbers quickly and they stayed open past closing time so that I could come in and sign the papers. My husband was able to sign the next morning. Chris and Justin threw in a shelf in the back since it was an SE model and didn't come with one. And they also let me keep my rubber mats from my old 2008. I couldn't be happier. The new CR-V is beautiful--and Honda must've made some improvements--it drives a lot quieter and it seems more like my in-laws Acura SUV? I don't know why it seems so much nicer than our old one--supposedly many things are the same. Also--I was very happy with the Koons service promise about the drivetrain and transmission--do I have that right? If we go to Koons for service, they will always fix those things for the life of the car. That definitely would've saved me a lot of money with an old Saturn and Jetta--both which needed massive repairs at 60,000 miles. So--the Koons service promise is very reassuring. And adds a lot of value in my opinion. Thank you! More

This is a place that knows what customer service is all about. They listen well, assist with confidence and sell quality cars. It is rare that the level of customer service at any retailer meets my custome about. They listen well, assist with confidence and sell quality cars. It is rare that the level of customer service at any retailer meets my customer service expectations and in this case, they exceeded them. I would strongly recommend a visit to Koons of Manassas! More

I rate Koons Honda very highly. Ahmed, the internet sales manager, was excellent. He worked hard to find the car I wanted, and actually got it from another dealership. Once the car was located, the sa sales manager, was excellent. He worked hard to find the car I wanted, and actually got it from another dealership. Once the car was located, the sales associate, Sunny, did a wonderful job as well. He explained the car thoroughly. They were both friendly and professional. I was in and out of the dealership in about two hours. I will certainly return to Koons for my next Honda. More

Alex did a wonderful job with balancing professionalism and respect of my wishes to not be bothered with a 'car salesman'. He contacted me with the necessary information that the vehicle I was interested and respect of my wishes to not be bothered with a 'car salesman'. He contacted me with the necessary information that the vehicle I was interested in was being discounted. This was when I decided to go w/Koons as opposed to another dealership, which I did look into while conducting my initial search. He was extremely friendly, patient, and understood the functions of the various vehicles we test drove. When I made my decision, he personally went to another dealership to exchange the vehicles, and drove mine back to Koons. I have already recommended him to people I know. He's an AWESOME person and a selfless citizen/Marine for our country!!!! Semper Fidelis! Justin was told by Alex that I was looking for the best car for the best price, and when it came time to discuss money; Justin 'cut to the chase'. He was aware my desire to purchase a new vehicle, but understood that I would walk away if not satisfied. Fortunately for all of us, Justin pleased me with the numbers he presented to me. Marilyn never pressured me to purchase the extras that she explained. She did a very thorough job describing my options and understood exactly what each product had to offer. ALthough I chose not to purchase any extras, she was conscientious of the need for privacy to discuss w/my husband and courteous when we declined. She has very good people skills. Finally, Frank was in charge of my finance paperwork. He took the time to gather the necessary information and explain each extended warranty. He was honest and up-front, and I appreciated his candidness. Frank made the process very relaxed and he explained what each piece of paper was as I needed to sign and collect. My experience with the employees of Koons' Honda was pleasurable and fun. Most of all, I was able to purchase the car that I had been looking for. My first, 1994 Honda Accord Ex was bought 17 years ago, and I'm sad to see it go. However, I am excited to drive my new 2010 Honda Accord, for what I hope to be the next 17 years!!! Sincerely, Mary Beth Valenti More