Joyce Koons Honda

I have had my Honda CRV since 2001 and now it has over a hundred forty thousand miles on the odometer! I've been regular and on schedule with my service appointments but from time to time I've experienced hundred forty thousand miles on the odometer! I've been regular and on schedule with my service appointments but from time to time I've experienced a random "engine light" that makes me "anxious". When that happens, I have only to make a quick phone call to my Service Guy, Joe always fits me right in to look at the car. The wait is usually short and the service is also with a smile. I have used the Courtesy transport (used to be Charlie) and I have also been happy to recommend Gary Johnson in SALES. More

I've always had really great experience with the service department at Koons. I've dealt with other dealer service departments in the past and they have been very deceitful in their diagnosis of my cars pro department at Koons. I've dealt with other dealer service departments in the past and they have been very deceitful in their diagnosis of my cars problems. I would highly recommend the Koons Honda service department. The customer service that I received this past time was very appreciated. Problems were diagnosed on my car that should be fixed but I am unable to afford having them fixed at this time. The service rep did not pressure me or hastle me about not performing all of the things that need to be addressed on the car. He informed me of what the issues are so I am aware without any pressure. I really really appreciate that! He was very friendly and helpful without be condescending. My car has been fixed and is working well. Thanks for your help! More

Bob Miner always does a professional job in caring for both my and my wife's Hondas.Even though sometimes I bring in my vehicles without much notice, Bob always takes car of my service needs. In our op both my and my wife's Hondas.Even though sometimes I bring in my vehicles without much notice, Bob always takes car of my service needs. In our opinion, Bob Miner is a definite asset within the Koons Honda of Manassas family. Craig & Cynthia Radcliff More

Koons of Manassas is the best dealership I have found. This is my 4th new Honda and I have never had a problems scheduling maintenance no matter how short notice I provided. The staff is courteous, profe This is my 4th new Honda and I have never had a problems scheduling maintenance no matter how short notice I provided. The staff is courteous, professional, and friendly. The work done has been first rate and they help identify discount coupons to ensure you get the best deal for your money. Long repair jobs are eased by courtesy van rides home and back when the job is domed. The key to this fabulous customer service and support is your assigned Service Manager. For me it is Joe Carroll. His performance is the main reason My next new Honda will be purchased here. More

Joe was great--we needed a quick oil change before the weekend trip--our new Odyssey has the new oil-change indicator that shows percentages so it is really easy to track. Joe recommended we get the tir weekend trip--our new Odyssey has the new oil-change indicator that shows percentages so it is really easy to track. Joe recommended we get the tires rotated--all in under an hour including the free car wash! Thanks Joe More

I have purchased both a Nissan Altima Hybrid and a Honda Accord Hybrid around the same time but from different dealerships and realized that the Fairfax Browns Nissan has treated me better overall during my Accord Hybrid around the same time but from different dealerships and realized that the Fairfax Browns Nissan has treated me better overall during my first visit to get my car serviced. The first time I went to Browns Nissan they greeted me nicely and Thanked me for my purchase and decision to get serviced in their dealership. I was given a complimentary oil change and car wash celebrating my first service appointment. They made me feel wonderful as a consumer. Unfortunately the same cannot be said about my first experience at Koons of Manassas. It was kind of upsetting since my buying experience was wonderful and made me look forward to having my Honda Accord Service there, but unfortunately from the moment I arrived I felt rushed and not able to ask questions about the service. I wanted to get my address change in the system but roughly had any available time to speak to my service associate as he was rushing with paper work and guiding me to waiting area. I went to get my first oil change and was not even thanked for choosing to service my car in their dealership, sure they also offered complimentary car wash but the car wash was a total JOKE! A rainy day would've cleaned my car better.Once I got home I had to go pay for another carwash since my car seemed to only be sprayed down with water and not even been attempted to dry leaving stains from the previous snow days we had in the area. It was a real shock to find out that Koons of Manassas didn't meet my expectations, not sure how much longer I would want to get my car serviced in a place like this, I'm willing to give them another chance realizing that it might've been a busy day but if I'm treated the same way then I might have to try to find another dealership to have my Honda Accord serviced in. More

I brought my car in for the TPMS light which came on (with no prior indication of low tire pressure or accident). Being that my car is brand new (Oct 2010) and purchased at Koons, I was concerned with (with no prior indication of low tire pressure or accident). Being that my car is brand new (Oct 2010) and purchased at Koons, I was concerned with this occurrence. Matt explained what was going to be done in order to diagnose the cause. The service was quick and professional. As I was just a few miles from my home, approximately 20 miles from Koons, the light came back on. It was a surprise to Matt and myself. A storm was supposed to come through the area, so I suggested that I would contact Matt the following morning. He was off that Wednesday, but informed me that he would discuss the situation w/Bob and gave me his direct extension. When I spoke with Bob on Wed, he was very patient with answering/explaning what could have occured and what steps Koons performs first, etc. I brought my car in on Thursday morning, and both Matt and Bob were helpful in getting me in and out rather quickly. As a previous Honda owner for 17 years, I bought another Honda Accord based on its reputation and reliability. I hope to have my 2010 for just as long!! :) Sincerly, Mary Beth W. Valenti More

We have received the best service ever from Mr. Joe Carroll, service. We are so happy with the way he takes care of us that if he could be our service manager for the rest of our lives, we would pick Carroll, service. We are so happy with the way he takes care of us that if he could be our service manager for the rest of our lives, we would pick him! He is the most professional, most patient, most compromising and most pleasant service person we have ever dealt with. A million kudos to him for his hard work and dedication. He is truly the best and it is a privilege to deal with him on our car care issues. Thank you Robert and Michelle Gonzalez. More

I went in for a state inspection. I had not made an appointment, and just went in. Ralph got the car in back right away and it was ready much quicker than I had expected. Because the dealership had s appointment, and just went in. Ralph got the car in back right away and it was ready much quicker than I had expected. Because the dealership had sent me a free inspection coupon, the total cost was the cost of installing a new wiper blade. Even though there are closer Honda dealers, I ALWAYS go to Koons because they take good care of me. More

I come to Koon's for quality work and best customer service. This time, while I am happy about the quality work customer service at billing was worse. My service advisor,was very good in explaining service. This time, while I am happy about the quality work customer service at billing was worse. My service advisor,was very good in explaining the services required. In addition to my scheduled 90K mile service($475), later, looking at service records he suggested to perform transmission fluid service and rear differential fluid change (combined price tag of $280) which I decided to go ahead with. Bob also told me that it is not mandatory to do these additional services right away. When I dropped the car in the morning I had mentioned that I had 10% coupon from your website. When I went to pickup the car in the evening, it was to my surprise , the cashier told me the coupon can be applied to only one service. She sounded very rude and careless while communicating the message. I was expecting that this information to be told up-front so that I could have postponed the service to later date. When I mentioned to her that about miscommunication and thinking about changing the dealership, she couldn't care less. Now I am seriously thinking about changing dealership. More