Joyce Koons Honda

On a rainy day,I needed a repair done on my inoperatible windshield wipers ASAP. First, I tried the dealer where I purchased my car, but would not be able to get an appointment for 2 days. As I left that windshield wipers ASAP. First, I tried the dealer where I purchased my car, but would not be able to get an appointment for 2 days. As I left that dealer, I called Koons. They were extremely helpful on the phone, describing the possible problem solutions, expense, time needed, and even cautioned me about the additional damage I could cause by continuing to use the wipers. I drove directly to Koons, and the Service department was able to do the repair that afternoon. More

Dealership always answers my questions and concerns. Service is always finished on schedule and sometimes early. I never feel as if they are pushing a service on me that I don't require. I am welcomed p Service is always finished on schedule and sometimes early. I never feel as if they are pushing a service on me that I don't require. I am welcomed promptly. My concerns are addressed and I love getting my car washed with my service. More

The service took a little longer than I was expecting but Brad kept me updated about everything and was very helpful. The replacement for the brake recall made noise for a few days but seems fine now so I w Brad kept me updated about everything and was very helpful. The replacement for the brake recall made noise for a few days but seems fine now so I would have liked to have been told that might happen. More

I went to Koons to purchase a 2011 Honda CR-V. I bought my previous car there (2005 Honda Civic) six years ago. I am really happy that I went back to Koons for my new car. I was really impressed with the my previous car there (2005 Honda Civic) six years ago. I am really happy that I went back to Koons for my new car. I was really impressed with the service I received; everyone was very attentive, from the internet sales department following up on quotes to Jeremy and the sales manager when we went in to buy. Everyone was very friendly and professional. We will definitely be back for our next Honda. Thank you. More

I would like to say Tony is one of the most helpful, friendly, and overall nice persons I have encountered in your line of business. I recommend Tony for any award or commendation you may have. I have friendly, and overall nice persons I have encountered in your line of business. I recommend Tony for any award or commendation you may have. I have been a customer since 1998 when I bought my car from Koons. I have bought two more since. My overall experience has been very possible. Thanks a lot. Keep it up. Paulos More

good call back regarding work that needed to be done. good call back regarding work that needed to be done. For a "routine" maintenance appointment- 60K - this was expensive! most of the time I do good call back regarding work that needed to be done. For a "routine" maintenance appointment- 60K - this was expensive! most of the time I do not know who is handeling my car... This person has changed several times over the years. I really liked the gentleman I had the last time I brought my car in, but this time around I didn't even see him. Finally, they get my name wrong every time - even on this email :( Each time I have asked the cashier to correct it and she says it is the computer. More

My tires were rotated. The service men were friendly and professional. I was given the opportunity to ask questions and so on. Everyone was great. The cashier or customer service was helpful and cordial. I professional. I was given the opportunity to ask questions and so on. Everyone was great. The cashier or customer service was helpful and cordial. I like having auto work done where i am appreciated. I feel secure having auto service done here. More

My overall experience has been good. The only concern that I have is my 60,000 mile service turns out to be over $1,000 expenses. This did includes to 10% discount. Hopefully, your prices will be more co that I have is my 60,000 mile service turns out to be over $1,000 expenses. This did includes to 10% discount. Hopefully, your prices will be more competitive in the future. The people that were helping me were extremely professional and attentive. More

There are a few things I hate more than buying a car, it is right up there next to getting a root canal among the things I least want to do. Normally, I decide what car I want, what I want on it, and send m is right up there next to getting a root canal among the things I least want to do. Normally, I decide what car I want, what I want on it, and send my husband off to do the dirty work of dealing. The hunt begins when I'm forced into a showroom to actually take a look. I come with my husband, prepared to identify the target car and depart to a quiet corner with a good book while he does the rest. My husband takes what he learns from our first stop, and goes to every dealership around, to the internet and contacts buying services before making his decision to purchase. I stay out of it as much as possible. The day the new Honda came home, we agreed beforehand that our trip was purely research and that a new car, if we even wanted one, was weeks or months in the future. With book in hand, I entered Koon's Honda, looking for a nice chair to run to the minute things began to get irritating. I could not have been more pleasantly surprised. Our sales representative, Ernest Martin was helpful, gracious, and delightful. His team mate, James Lavender was equally gracious, helpful and knowlegeable. Their quote to us was so fair, that at the end of the day, we went home in a new Honda Odyssey. I remained at the table throughout the entire process. My book unopened. I enjoyed pleasant conversation with Ernest, James, the accessorizing lady and the finance manager. My husband, suprprised by his own reactions, muttered something about how he might have missed something by not going through his usual routine, but he certainly did not miss the hassle and he was as happy as I was with the process. We are delighted with our experience, pleased with the Odyssey and looking forward to continuing good relations with Koons Honda. More

I went in for a VA state inspection on Saturday 2-5-11 at 8 am. I did not have a prior appointment set. Mr. Carroll got me in and out within 45 minutes. I was very happy to get the inspection completed wi 8 am. I did not have a prior appointment set. Mr. Carroll got me in and out within 45 minutes. I was very happy to get the inspection completed within an hour. I look forward to going back to Koons Honda of Manassas in the future. More