Joyce Koons Honda

I had a great experience when I visited Koons Honda for my 30k service on my vehicle. Everyone was very friendly and courteous. The pricing was decent and I am very happy with the work that was done on m my 30k service on my vehicle. Everyone was very friendly and courteous. The pricing was decent and I am very happy with the work that was done on my car. I was in and out with no issues and had a great experience. More

I had booked the car in for brakes and oil service but was very pleased to receive a call telling me the brakes were in good shape and had been cleaned up. The honesty of the service center was pleasing. was very pleased to receive a call telling me the brakes were in good shape and had been cleaned up. The honesty of the service center was pleasing. I'm sure some auto shops would have replaced them without thought. The descriptive report card that Koons provides is also a fantastic way of making sure the routine care of the vehicle can be well managed. Having visited a number of dealerships in the area. Koons is by far the friendliest but most importantly professional in its dealing with their customers. I originally purchased the vehicle at this shop at would not hesitate to return. More

Having an automobile service at Koons is never a painful experience as it is in other shops and dealerships. Although it is always difficult to spend money on car repairs, one at least understands the diagn experience as it is in other shops and dealerships. Although it is always difficult to spend money on car repairs, one at least understands the diagnoses of problems at Koons. One can also be certain that the work, barring something unusual, will have been done right the first time. More

I love coming to this dealership for service. I make my appointment online and arrive. They are ready for me and they get me in and out quickly. This particular visit I had a coupon for a free safety ins appointment online and arrive. They are ready for me and they get me in and out quickly. This particular visit I had a coupon for a free safety inspection. What's their to complain about? Love it. Highly recommend this place. More

Every time I take my Honda Fit in for scheduled service, the service is great. The online reservation system is very user friendly, they offer coupons for service and the staff is friendly and knowledgeabl the service is great. The online reservation system is very user friendly, they offer coupons for service and the staff is friendly and knowledgeable. They always deliver as promised and offer a free car wash. More

The most painless process I have experienced yet when buying a car, new or used. The salesman, Kim, was knowledgeable about any vehicle on the lot. He was willing to answer any questions, when I went bac buying a car, new or used. The salesman, Kim, was knowledgeable about any vehicle on the lot. He was willing to answer any questions, when I went back a few days later to look more thoroughly and test drive the vehicle he remembered who I was and what vehicle I was interested in without my needing to ask. More

We have purchased multiple Hondas from Koons over the years. Service keeps us coming back to the dealership over the years. A 90K service on my Accord, plus state inspections, plus needed brake servi years. Service keeps us coming back to the dealership over the years. A 90K service on my Accord, plus state inspections, plus needed brake service, plus a problem with the cruise control - all suggested major pain in the wallet! I have found over the years that at Koons Honda I am working with a TEAM of which the Koons staff includes me as a member. Yes, I have a great service advisor. However, from the time I turn my keys over to a driver through the time I checkout to finally having a driver returning my keys - I am treated with a friendly smile, courteous explanations, and every attempt possible to save me money! Everyone conveys an enjoyment of working at Koons Honda and with each other! One cannot ask for more than that!!! Bob and the technician found that Honda Care would cover the cost of the throttle body issue which caused the cruise control to fail. Bob and Kristen found additional discounts which I could use. Talk about Customer Centered approach! They truly work together as a team! THIS IS THE NORM THAT I KNOW THAT I CAN EXPECT! More

I have used this dealership for ten years; have always found them to be fair and honest. The waiting room is comfortable with wifi. It helps that Honda's are amazing cars to begin with. Mantenance is alw found them to be fair and honest. The waiting room is comfortable with wifi. It helps that Honda's are amazing cars to begin with. Mantenance is always done within the timeframes I was told up front. Someone always goes over with me what needs to be done, what was done, and answers my questions to my satisfaction. More

My sales guy was great. I brought my car in the night before my appointment so they could start it first thing Saturday morning and within an hour of leaving the dealership after dropping off my car he c before my appointment so they could start it first thing Saturday morning and within an hour of leaving the dealership after dropping off my car he called me and told me they were working on the door and that I needed new brakes (which I kind of figured). He gave me an estimate, which I think was really high for brakes and I could only afford to get the front done at this time but he never pushed me or made me feel like I needed to get the back done right now or else I could be putting myself and my family in danger. He was honest with me and told me I had a couple thousand more miles before I needed to get them done. In these economical times it's nice to know that there are still some honest people out there that aren't just trying to make a buck off you. I think his name was Joe but please look up his name because I think he should definitely get recognition for his outstanding customer service. My name is Jennifer Meyers and my phone number is (703) 330-5456. Thank you More