Joyce Koons Honda

We visited 2 dealerships in the NoVA area and communicated with another 6 or more on line and via phone for this purchase. When we met Theo at Koons Honda in Manassas we only had 45 minutes (8 w communicated with another 6 or more on line and via phone for this purchase. When we met Theo at Koons Honda in Manassas we only had 45 minutes (8 week old at the in-laws would get hungry) and told Theo he had 40 minutes to convince us the Odyssey was the best possible choice for us. Theo was awesome. He walked quickly, he took decisions that other sales people had to "talk to [their] manager" about. (I hate that crap where salesmen always have to talk to their manager. Take a freaking decision and own the responsibility, dang it! Don't waste my time.) To make a long story longer, Theo didn't try to keep us longer than we had time for, didn't take phone calls, got us a quote on our trade in (though we opted to sell privately), brought out an Odyssey of the same model we were interested in (not the maxed out Touring version), answered every question...and did it all in 30 minutes! After the other dealers in town and on line, we decided to buy from Theo though the Koons Honda price was $600 more than we could have gotten elsewhere. We appreciated Theo's honesty, diligence and attention to detail. To address the ratings above: I gave 4's for Friendliness and Overall experience not because of anything Theo did/didn't do. Theo was friendly enough, but he recognized we weren't there to make a life-long buddy; we were their to buy a car. Other's we dealt with had a bit more of the fake shmooze feel that I don't look forward to. Also, the paperwork process could have been quicker. It still took me almost two hours to get out of the dealership even though I called ahead to inform the dealer I was coming to buy the car. I spent much of those two hours waiting for this person or that to come talk to me about different things. Come on, folks. Let's be more efficient. More

I have been taking my car to Koons for service since 2003. Everytime the service staff has been excellent. They have displayed the highest degree of professionalism. My last visit was the most reward 2003. Everytime the service staff has been excellent. They have displayed the highest degree of professionalism. My last visit was the most rewarding. The staff provided me with a loaner because they needed to order a part for my car. They did not want me stranded with my own vehicle. They kept me up to date on the car's progress. More

My Service Advisor was very helpful and honest. He gave me a total breakdown of what needs to be done on my vehicle to keep it in top condition. The work performed on my vehicle and the service I experienc me a total breakdown of what needs to be done on my vehicle to keep it in top condition. The work performed on my vehicle and the service I experienced exceeded my expectation. I wish all dealerships were like Koons Honda of Manassas. More

Brought in our 2004 CRV for its 90,000 mile service. After discounts the bill was $1100+, we had signed up for your "Customer Service Platinum" program. Is that good for you, or me? They also perferate After discounts the bill was $1100+, we had signed up for your "Customer Service Platinum" program. Is that good for you, or me? They also perferated a CV Boot that had to be fixed the next week because you were out of stock of the part. We have purchased one Olds, and two Hondas from you over the years. More

I had a great experience at Koons Honda because of the professionalism and care that the employees demonstrated in dealing with me. The employees were honest and helpful in dealing with my questions and professionalism and care that the employees demonstrated in dealing with me. The employees were honest and helpful in dealing with my questions and gave me the best customer service. The service was timely and the car was ready to go when they told me. More

You exceeded my expectations! Thank you so very much for fixing my mirror quickly and under warranty. My driver's sideview mirror broke and we had a long trip coming up. I am so happy that I was able to b fixing my mirror quickly and under warranty. My driver's sideview mirror broke and we had a long trip coming up. I am so happy that I was able to bring it in and get it fixed with such speed. We have purchased two cars from Koons and will definitely come back for not only sales but for service / work as well. What a great experience! More

Joe and his team are always very professional and break work to be completed into layman's terms so you can understand your vehichle's needs. Although the prices are higher than discount oil changing comp work to be completed into layman's terms so you can understand your vehichle's needs. Although the prices are higher than discount oil changing companies, I know that I'm getting better service for my vehicle by bringing it to a Honda dealer. The dealer knows what the car needs and can detect things that may be overlooked at discount companies. More

Tony Pekich was just great as always. He helped me get a discount and was very accurate in his estimates of how long the service would take. I didn't have to wait long for a ride. In fact, the regular dri discount and was very accurate in his estimates of how long the service would take. I didn't have to wait long for a ride. In fact, the regular driver arranged for someone else to take me back to the dealership, because he was gone on a 30 min run to Centreville. That was very considerate, especially since my car was ready. More

This is one of the better experiences I have had purchasing a new vehicle. I did an inernet search on a Saturday evening for a Honda Pilot and requested a dealer quote. I received a quote from Koon purchasing a new vehicle. I did an inernet search on a Saturday evening for a Honda Pilot and requested a dealer quote. I received a quote from Koons Honda within a very short time period which looked good. We (my wife and I) went to Koons Honda at 1:00PM on Sunday to look at anf test drive a Pilot. We drove out of the lot at 4:30PM with a Black EX Pilot. More

I received excellent service from Koons on this service visit. I went for an oil change and was notified of other services needed. I decided to have the recommended services completed. The car was promised visit. I went for an oil change and was notified of other services needed. I decided to have the recommended services completed. The car was promised to be finished by close of the auto department. I was unable to stay and was offered a rental car for the evening and pick up my car by the next morning. This was greatly appreciated. More