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Joyce Koons Honda
Manassas, VA
2,996 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,996 Reviews of Joyce Koons Honda
February 27, 2011
This visit was for a "re-call" fix of my Honda. Never have had a bad experience with this dealer, since I bought the Odyssey in 2007. Service charges seem comparable to independent repair shops Never have had a bad experience with this dealer, since I bought the Odyssey in 2007. Service charges seem comparable to independent repair shops. Impressive to me- the service reps (all male) do NOT talk down to a woman and are willing to explain what is needed and why the repair must be done. More
by Judytiger
Employees Worked With
didn't get their names
February 27, 2011
Koons Honda always seems to provide great service. During my Saturday visit, I could hear the reps talking to customers concerning the prices of servicing and that they would give the customer 10% the During my Saturday visit, I could hear the reps talking to customers concerning the prices of servicing and that they would give the customer 10% the bill as that was what was running online this month. When it got time to pay my bill the girl at the checkout counter went and asked if I could have 10% off my $782.00 bill. She came back to print the coupon but could not print the coupon. She made a remark about having internet access but couldn't print the coupon so she couldn't do anything about the difference. My last two cars have come from Koons Honda and with the exception of one oil change at Jiffy Lube I have had all of my servicing completed at Koons. I will keep coming to Koons due to my overall satisfaction with your sales and service departments but this visit wasn't up to your usual high standards. More
by cosima1
Employees Worked With
check out individual
February 26, 2011
I was very satisfied with my new van buying experience at koons. Issac and James were willing to deal with me to make sure I was happy with my purchase. Most importantly I don't have buyers remorse a week a koons. Issac and James were willing to deal with me to make sure I was happy with my purchase. Most importantly I don't have buyers remorse a week after the sale. I will be back to Koons to purchase my next Honday. More
by dano68
Employees Worked With
Issac and James (general manger)
February 23, 2011
Greg knew I was worried about my car's problem and kept me informed about the progress of the repairs. He also explained my options clearly. When I returned to have more work done he gave me a great discou me informed about the progress of the repairs. He also explained my options clearly. When I returned to have more work done he gave me a great discount and had me out of there in less than two hours. He's very considerate and personable. More
by nothoney
Employees Worked With
Greg Ogle
February 22, 2011
The sale experience was excelent. A week later we The sale experience was excelent. A week later we returned the car for paint and interior protection. On the way home after purchasing the car the The sale experience was excelent. A week later we returned the car for paint and interior protection. On the way home after purchasing the car the TPMS warning light came on. We informed the service department that the light was on and that we would be in for the paint protection. We were informed that the work could be done at the same time. We arrived in the morning for the appointment and were immediately taken care of. We were told the work would require 4 hours and it was completed right on time. Everything that was done to the car was explained in detail. No cost was incurred. The paint and interior protection was paid for in the price of the car and the warning light was fixed free of charge. More
by rmpiper
Employees Worked With
Tai Nguyen, Matthew Evens
February 21, 2011
I took in my 2003 used Honda Civic that I had purchased from Koons in July of 2010. I had started getting a maintenance required light upon start up. Setting up the appointment was easy and quick, so no co from Koons in July of 2010. I had started getting a maintenance required light upon start up. Setting up the appointment was easy and quick, so no complaints there. Within a few hours of dropping the car off I received a call from Mike about my car. It turned out the my brake, and transmission fluid needed to be flushed and I needed new oil. I was shocked by the former 2 since the car was only 6 months in my possession. The oil change was expected and I gladly paid for that. The Mike began telling me about a problem with my battery and the passenger side cable deteriorating. I asked first off how there was any chance this could have developed in the mere 6 months of my ownership of the vehicle since corrosion takes time to manifest and is not a short process (his words on corrosion not mine). He did not have an answer to that but assured me that it was actually covered by Honda Care and it would be an easy fix. Another 15 minutes passes and Mike calls me back telling me that my car no longer has Honda Care and I would have to pay for the battery repair out of pocket if I still wanted it. I once again pressed for an explanation of how a car that was owned by Koons 6 months ago is now manifesting this issue. Mike was unable to explain in any detail about that or how this came about. I asked Mike how critical the issue was and I got a non-committal, "It could be or it could never amount to anything, we are required to inform you." After coming over to pick up my car I was greeted told where to pay and then given my car. No one went over the work they had done on my vehicle or why. In retrospect I also wonder about the necessity of changing the brake and transmission fluid after only 6 months of ownership. Overall I walked away with doubts about purchasing the car from Koons in the first place. More
by brsegal
Employees Worked With
Mike
February 21, 2011
Our Honda CRV needed some minor work due to a small accident. Glenn was very helpful. Would call with information, so we were always kept abreast of our progress. When the car was ready, we picked it u accident. Glenn was very helpful. Would call with information, so we were always kept abreast of our progress. When the car was ready, we picked it up and it was in brand-new condition again! Thanks Koons Honda! More
by andrea652
Employees Worked With
Glenn Ogle
February 21, 2011
I have been doing business with Koons for at least 26 years. I have always been very satisfied. I only have one concern. I receive coupons for oil changes that expire too quickly and then after I ha years. I have always been very satisfied. I only have one concern. I receive coupons for oil changes that expire too quickly and then after I have an oil change I receive another that is only good for 1 month. I do not put that many miles on my Honda so my coupon needs to last at least 3 months. More
by bobbiedufrene
Employees Worked With
Ralph Freese and cashier
February 20, 2011
Overall a good visit; did not appreciate the poor signage about free coffee machine tokens - I had already plunked my 50 cents into the machine when I saw the sign - then the cashier would not signage about free coffee machine tokens - I had already plunked my 50 cents into the machine when I saw the sign - then the cashier would not refund my 50 cents - not a big deal but the principle of the matter. Some mechanic got grease on my driver's seat - when I noticed it, Ralph cleaned it off with some solvent that was unbearable to breathe - had to drive home with windows down and it sure was cold! More
by dennyi
Employees Worked With
Ralph Freese
February 18, 2011
I have been using this dealership for several years. They are honest, friendly, and dependable. They are one of the reason's I own a Honda. I have only had one problem with the service department (a s They are honest, friendly, and dependable. They are one of the reason's I own a Honda. I have only had one problem with the service department (a simple miscommunication) and they bent over backwards to make it right. More
by wolfewk
Employees Worked With
Ralph Freese
