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Joyce Koons Honda
Manassas, VA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,013 Reviews of Joyce Koons Honda
March 16, 2011
My car inspection was estimated to take 1 hour. I told the service rep that I was waiting but was going to McD's and would be back before the hour. I had my 18 month old with me. I returned in 30 minutes the service rep that I was waiting but was going to McD's and would be back before the hour. I had my 18 month old with me. I returned in 30 minutes and continued to wait around for another hour before asking the cashier to check on my car. My toddler was starting to melt down by that time. Turned out that my car had been finished a few minutes before I returned from McD's yet the service rep never came to look for me again. I was very disappointed that I wasted an hour sitting in the dealership with a toddler when my car had already been completed. I just feel like someone should have followed up with a page or phone call shortly after not locating me. I would expect the service rep to have seen me chasing the toddler around during that time and maybe recall that my car was done. Guess not. The only reason I continue to drive to Manassas for my service is because the customer service was good. The only good thing about this experience was I had a coupon for a free inspection. More
by nrpolisensky
Employees Worked With
Don't know
March 16, 2011
I love coming to this dealership for service. I make my appointment online and arrive. They are ready for me and they get me in and out quickly. This particular visit I had a coupon for a free safety ins appointment online and arrive. They are ready for me and they get me in and out quickly. This particular visit I had a coupon for a free safety inspection. What's their to complain about? Love it. Highly recommend this place. More
by debshopn02
Employees Worked With
dont know
March 14, 2011
Every time I take my Honda Fit in for scheduled service, the service is great. The online reservation system is very user friendly, they offer coupons for service and the staff is friendly and knowledgeabl the service is great. The online reservation system is very user friendly, they offer coupons for service and the staff is friendly and knowledgeable. They always deliver as promised and offer a free car wash. More
by ram2254
Employees Worked With
Service Staff
March 12, 2011
The most painless process I have experienced yet when buying a car, new or used. The salesman, Kim, was knowledgeable about any vehicle on the lot. He was willing to answer any questions, when I went bac buying a car, new or used. The salesman, Kim, was knowledgeable about any vehicle on the lot. He was willing to answer any questions, when I went back a few days later to look more thoroughly and test drive the vehicle he remembered who I was and what vehicle I was interested in without my needing to ask. More
by urptis
Employees Worked With
Kim Thompson
March 10, 2011
We have purchased multiple Hondas from Koons over the years. Service keeps us coming back to the dealership over the years. A 90K service on my Accord, plus state inspections, plus needed brake servi years. Service keeps us coming back to the dealership over the years. A 90K service on my Accord, plus state inspections, plus needed brake service, plus a problem with the cruise control - all suggested major pain in the wallet! I have found over the years that at Koons Honda I am working with a TEAM of which the Koons staff includes me as a member. Yes, I have a great service advisor. However, from the time I turn my keys over to a driver through the time I checkout to finally having a driver returning my keys - I am treated with a friendly smile, courteous explanations, and every attempt possible to save me money! Everyone conveys an enjoyment of working at Koons Honda and with each other! One cannot ask for more than that!!! Bob and the technician found that Honda Care would cover the cost of the throttle body issue which caused the cruise control to fail. Bob and Kristen found additional discounts which I could use. Talk about Customer Centered approach! They truly work together as a team! THIS IS THE NORM THAT I KNOW THAT I CAN EXPECT! More
by RLStites
Employees Worked With
Bob, Kristen, and others
March 09, 2011
I have used this dealership for ten years; have always found them to be fair and honest. The waiting room is comfortable with wifi. It helps that Honda's are amazing cars to begin with. Mantenance is alw found them to be fair and honest. The waiting room is comfortable with wifi. It helps that Honda's are amazing cars to begin with. Mantenance is always done within the timeframes I was told up front. Someone always goes over with me what needs to be done, what was done, and answers my questions to my satisfaction. More
by jharri
Employees Worked With
Chris Shade and A. Manno
March 07, 2011
My sales guy was great. I brought my car in the night before my appointment so they could start it first thing Saturday morning and within an hour of leaving the dealership after dropping off my car he c before my appointment so they could start it first thing Saturday morning and within an hour of leaving the dealership after dropping off my car he called me and told me they were working on the door and that I needed new brakes (which I kind of figured). He gave me an estimate, which I think was really high for brakes and I could only afford to get the front done at this time but he never pushed me or made me feel like I needed to get the back done right now or else I could be putting myself and my family in danger. He was honest with me and told me I had a couple thousand more miles before I needed to get them done. In these economical times it's nice to know that there are still some honest people out there that aren't just trying to make a buck off you. I think his name was Joe but please look up his name because I think he should definitely get recognition for his outstanding customer service. My name is Jennifer Meyers and my phone number is (703) 330-5456. Thank you More
by meyersja
Employees Worked With
Joe (I think)
March 07, 2011
Working with Brad is always a pleasure, I bought my Odysee at Koons and have had it serviced there since. I will not take it anywere but Koons for service. Brad always takes care of letting me know wha Odysee at Koons and have had it serviced there since. I will not take it anywere but Koons for service. Brad always takes care of letting me know what services are required, I don't even have to track any of that. V/R, Jeff More
by Jeffrery.Schrank
Employees Worked With
Brad Burch
March 06, 2011
I always have a great experience at Koons Honda. The service managers really care about the maintenance of my car. Whenever I need to bring my Pilot in for service, I always get right in, and that is i service managers really care about the maintenance of my car. Whenever I need to bring my Pilot in for service, I always get right in, and that is important to me for a dealer to be so available. I enjoy working with Joe Carroll...he's a great service manager! More
by jhouston
Employees Worked With
Joe Carrol
March 05, 2011
Excellent buying experience. The entire staff was extremely helpful and did everything they could to make us happy to buy another vehicle at Koons Honda. Even though they did not have the color of v extremely helpful and did everything they could to make us happy to buy another vehicle at Koons Honda. Even though they did not have the color of vehicle we wanted, they were able to locate one and get it to us within a couple of hours. More
by jfhennecke
Employees Worked With
Jeremy Cunningham, Tim Rowan, Misty Barbe
