Joyce Koons Honda

My experience with this service work on February 23, 2011 was exceptional. When I called, I was given a timely and convenient appointment time. The intake when i dropped the car off was quick and efficient was exceptional. When I called, I was given a timely and convenient appointment time. The intake when i dropped the car off was quick and efficient. Ralph Freese fully explained to me the service recommendations of the technician and I appreciated the fact that I was not pressured to accept all of the recommendations. The work that was done was performed in a timely manner and was done correctly. Check out and pick-up was very efficient and I appreciated the free courtesy car wash. Couldn't have been happier with my overall experience More

Bought my 2009 honda Accord in August. It didn't come with factory installed sunroof. Was told that it would be put in "just like factory." First storm, car leaked horribly. Left car for 3 days, given with factory installed sunroof. Was told that it would be put in "just like factory." First storm, car leaked horribly. Left car for 3 days, given service loaner. Car still leaks. This time they won't give me a service loaner. Very unpleased since I paid good money for a sunroof to be put in, brought it back once already and it still leaks. I'm beginning to wish I had purchased my vehicle somewhere else if this is the service that I will be receiving for the life of my vehicle. I bought my last accord from CARMAX and decided to give Koons a try. Maybe the last time. More

Nothing shady, NO PRESSURE. The sales associates were Nothing shady, NO PRESSURE. The sales associates were the absolutely the best. No pressure what so ever. In the 35 years that I have been dealing Nothing shady, NO PRESSURE. The sales associates were the absolutely the best. No pressure what so ever. In the 35 years that I have been dealing with auto dealerships, this is the certainly one that I did not end up feeling as if we had been "had" and then feel irritated/angry for weeks/months after the end of the transaction. I'm sure this happens to a lot of people, who after leaving, they realize something that they just didn't grasp at the time of the transaction, only to realized how "screwed-over" they were....There was absolutely "no-haggling", they didn't keep having to run into the manager to see if they could get you a "better price"- it was all up-front, the price was the price, it was great! I know that I have reviewed this through the negative experiences with previous dealerships, but I have purchased 20 cars in my life, so have had a lot of experience, and nearly all of those were less than satisfactory to down-right aggravating. This experience was fully satisfactory, great deal, great dealership. Great sales team! I will buy my next car from them as well. More

I walked in the dealership and I already knew what car I wanted to look at because I saw it online. Frank Thomas pointed me in the right direction. He offered the keys to me to take it for a test drive. wanted to look at because I saw it online. Frank Thomas pointed me in the right direction. He offered the keys to me to take it for a test drive. I took the car for a test drive for about 5 minutes. The car was in excellent shape - it was beautiful and it was exactly what I wanted! I came back to the dealership after the test drive and told Frank I wanted the car. He set me up with all of the paperwork and had me work with Frank Seabolt to do all of the financing. I was in and out in a couple hours. More

When I call Koons, they are always very pleasant, call me by name and work around the appt. time I need. When I arrived, they greeted me warmly and verified all the tasks that I am requesting. After service, by name and work around the appt. time I need. When I arrived, they greeted me warmly and verified all the tasks that I am requesting. After service, the tech. spoke to me about the entire work order and recommended future service, which he described in detail. My car was washed and promptly brought out for pick-up after I paid my bill. The tech. asked me if I had any questions and we discussed what might be needed at my next visit in 3-5000 miles. My Honda Pilot has 130,000 miles on it and other than replacing the transmission some time in the future, it is in good shape. Much of that success is due to the regular check-ups I get with Honda and the Honda brand itself. I am a very happy customer. More

This visit was for a "re-call" fix of my Honda. Never have had a bad experience with this dealer, since I bought the Odyssey in 2007. Service charges seem comparable to independent repair shops Never have had a bad experience with this dealer, since I bought the Odyssey in 2007. Service charges seem comparable to independent repair shops. Impressive to me- the service reps (all male) do NOT talk down to a woman and are willing to explain what is needed and why the repair must be done. More

Koons Honda always seems to provide great service. During my Saturday visit, I could hear the reps talking to customers concerning the prices of servicing and that they would give the customer 10% the During my Saturday visit, I could hear the reps talking to customers concerning the prices of servicing and that they would give the customer 10% the bill as that was what was running online this month. When it got time to pay my bill the girl at the checkout counter went and asked if I could have 10% off my $782.00 bill. She came back to print the coupon but could not print the coupon. She made a remark about having internet access but couldn't print the coupon so she couldn't do anything about the difference. My last two cars have come from Koons Honda and with the exception of one oil change at Jiffy Lube I have had all of my servicing completed at Koons. I will keep coming to Koons due to my overall satisfaction with your sales and service departments but this visit wasn't up to your usual high standards. More

I was very satisfied with my new van buying experience at koons. Issac and James were willing to deal with me to make sure I was happy with my purchase. Most importantly I don't have buyers remorse a week a koons. Issac and James were willing to deal with me to make sure I was happy with my purchase. Most importantly I don't have buyers remorse a week after the sale. I will be back to Koons to purchase my next Honday. More

Greg knew I was worried about my car's problem and kept me informed about the progress of the repairs. He also explained my options clearly. When I returned to have more work done he gave me a great discou me informed about the progress of the repairs. He also explained my options clearly. When I returned to have more work done he gave me a great discount and had me out of there in less than two hours. He's very considerate and personable. More

The sale experience was excelent. A week later we The sale experience was excelent. A week later we returned the car for paint and interior protection. On the way home after purchasing the car the The sale experience was excelent. A week later we returned the car for paint and interior protection. On the way home after purchasing the car the TPMS warning light came on. We informed the service department that the light was on and that we would be in for the paint protection. We were informed that the work could be done at the same time. We arrived in the morning for the appointment and were immediately taken care of. We were told the work would require 4 hours and it was completed right on time. Everything that was done to the car was explained in detail. No cost was incurred. The paint and interior protection was paid for in the price of the car and the warning light was fixed free of charge. More