Joyce Koons Honda

I bought a new 2011 Honda Civic. Michael, the salesman, was good and very professional. Ronnie, the finance officer, sold me the car at 10% APR but couldn't get me financed. So a week later he asked me to was good and very professional. Ronnie, the finance officer, sold me the car at 10% APR but couldn't get me financed. So a week later he asked me to return the car. So I called Ronnie to set up a time to return the car. But luckily he was out and Frank, another finance officer, returned the call. When I told him about my situation, he immediately got me financed at much lower rate! I dont know how the financing process rally works but I think Ronnie was not totally honest with me (or maybe he was). I was very satisfied with the service provided by the dealership. The experience with Ronnie is the only reason I did not give them excellent review. More

Kristen is a very knowledgeable and friendly person to work with. She is flexible, understanding and very practical. She wont pressurize you but will give you all the facts. She is also extremely knowledg work with. She is flexible, understanding and very practical. She wont pressurize you but will give you all the facts. She is also extremely knowledgeable on tne internals and mechanics of the car. You wont expect so much knowledge for a lady, but she is really good at what she does. The service section has a nice waiting area and a separate area for kids. You can also print coupons from the website. Overall an excellent service station More

the service that i receive and they people at Koons is the reason i send everyone i can to Koons for New Cars and for service even if it is not a Honda since I feel Koons gives the best customer service a the reason i send everyone i can to Koons for New Cars and for service even if it is not a Honda since I feel Koons gives the best customer service and honest repairs at a good price Thanks for being a excellent all around dealership More

On a rainy day,I needed a repair done on my inoperatible windshield wipers ASAP. First, I tried the dealer where I purchased my car, but would not be able to get an appointment for 2 days. As I left that windshield wipers ASAP. First, I tried the dealer where I purchased my car, but would not be able to get an appointment for 2 days. As I left that dealer, I called Koons. They were extremely helpful on the phone, describing the possible problem solutions, expense, time needed, and even cautioned me about the additional damage I could cause by continuing to use the wipers. I drove directly to Koons, and the Service department was able to do the repair that afternoon. More

Dealership always answers my questions and concerns. Service is always finished on schedule and sometimes early. I never feel as if they are pushing a service on me that I don't require. I am welcomed p Service is always finished on schedule and sometimes early. I never feel as if they are pushing a service on me that I don't require. I am welcomed promptly. My concerns are addressed and I love getting my car washed with my service. More

The service took a little longer than I was expecting but Brad kept me updated about everything and was very helpful. The replacement for the brake recall made noise for a few days but seems fine now so I w Brad kept me updated about everything and was very helpful. The replacement for the brake recall made noise for a few days but seems fine now so I would have liked to have been told that might happen. More

I went to Koons to purchase a 2011 Honda CR-V. I bought my previous car there (2005 Honda Civic) six years ago. I am really happy that I went back to Koons for my new car. I was really impressed with the my previous car there (2005 Honda Civic) six years ago. I am really happy that I went back to Koons for my new car. I was really impressed with the service I received; everyone was very attentive, from the internet sales department following up on quotes to Jeremy and the sales manager when we went in to buy. Everyone was very friendly and professional. We will definitely be back for our next Honda. Thank you. More

I would like to say Tony is one of the most helpful, friendly, and overall nice persons I have encountered in your line of business. I recommend Tony for any award or commendation you may have. I have friendly, and overall nice persons I have encountered in your line of business. I recommend Tony for any award or commendation you may have. I have been a customer since 1998 when I bought my car from Koons. I have bought two more since. My overall experience has been very possible. Thanks a lot. Keep it up. Paulos More

good call back regarding work that needed to be done. good call back regarding work that needed to be done. For a "routine" maintenance appointment- 60K - this was expensive! most of the time I do good call back regarding work that needed to be done. For a "routine" maintenance appointment- 60K - this was expensive! most of the time I do not know who is handeling my car... This person has changed several times over the years. I really liked the gentleman I had the last time I brought my car in, but this time around I didn't even see him. Finally, they get my name wrong every time - even on this email :( Each time I have asked the cashier to correct it and she says it is the computer. More

My tires were rotated. The service men were friendly and professional. I was given the opportunity to ask questions and so on. Everyone was great. The cashier or customer service was helpful and cordial. I professional. I was given the opportunity to ask questions and so on. Everyone was great. The cashier or customer service was helpful and cordial. I like having auto work done where i am appreciated. I feel secure having auto service done here. More