Joyce Koons Honda

I had a wonderful experience, especially when my service representive noticed that I was charged to much and had me credited back the overage. I really apprecite the detailed information about my car and n representive noticed that I was charged to much and had me credited back the overage. I really apprecite the detailed information about my car and now am able to plan to save the money needed to get the remaining replairs compleated. Thanks! More

I come to Koon's for quality work and best customer service. This time, while I am happy about the quality work customer service at billing was worse. My service advisor,was very good in explaining service. This time, while I am happy about the quality work customer service at billing was worse. My service advisor,was very good in explaining the services required. In addition to my scheduled 90K mile service($475), later, looking at service records he suggested to perform transmission fluid service and rear differential fluid change (combined price tag of $280) which I decided to go ahead with. Bob also told me that it is not mandatory to do these additional services right away. When I dropped the car in the morning I had mentioned that I had 10% coupon from your website. When I went to pickup the car in the evening, it was to my surprise , the cashier told me the coupon can be applied to only one service. She sounded very rude and careless while communicating the message. I was expecting that this information to be told up-front so that I could have postponed the service to later date. When I mentioned to her that about miscommunication and thinking about changing the dealership, she couldn't care less. Now I am seriously thinking about changing dealership. More

I went in for a state inspection. I had not made an appointment, and just went in. Ralph got the car in back right away and it was ready much quicker than I had expected. Because the dealership had s appointment, and just went in. Ralph got the car in back right away and it was ready much quicker than I had expected. Because the dealership had sent me a free inspection coupon, the total cost was the cost of installing a new wiper blade. Even though there are closer Honda dealers, I ALWAYS go to Koons because they take good care of me. More

Your sales team was very knowledgable of the products they were selling. Ernest was very helpful in describing the features of the vehicle. The overall process in the purchase of my vehicle went smooth they were selling. Ernest was very helpful in describing the features of the vehicle. The overall process in the purchase of my vehicle went smoothly. I would definately recommend Koon's to everyone that i know who's looking to purchase a vehicle. More

I have nothing to say. The advisor was very kind and very patience with me. He wrote down on paper for me to understand what he was saying because I am Deaf. The staff are very nice and very friendly. He als patience with me. He wrote down on paper for me to understand what he was saying because I am Deaf. The staff are very nice and very friendly. He also comes back and explained to me in details about my car services and any concerns about my car that it needs to have check up... More

I always have a good experience at Koons of Manassas. They are friendly, efficient, and trustworthy. When I go for service I never have to wait for my car to be looked at. The system is very efficient an They are friendly, efficient, and trustworthy. When I go for service I never have to wait for my car to be looked at. The system is very efficient and even when I forget to make a reservation, they take me anyway. Any service done is explained to me in detail and recommendations are made. They only do the work I authorize them to do and they give me a reasonable price. My wait is not very long and it is comfortable. I would recommend Koons of Manassas to anyone who wants a Honda or used car. They are the best! More

I have dealt with Joe Carroll for the last 5 years and it has been a real pleasure to have my car's serviced at Koons Honda, he always does what he says he is going to do and the car is ready on time and cle has been a real pleasure to have my car's serviced at Koons Honda, he always does what he says he is going to do and the car is ready on time and clean, very friendly people @ Koons and Joe is first class..... Thanks Rigg More

I have been a customer of Koons for quite a number of years now. I have always found them to be honest, friendly, helpful, very reasonable costing, exceptional service, very knowledgeable folks. All th years now. I have always found them to be honest, friendly, helpful, very reasonable costing, exceptional service, very knowledgeable folks. All the work they have done for me over the years has always been of the first caliber and they always honor their warranties. I do in fact plan to purchase another Honda in the future based on performance of the vehicle and the support provided by the dealer. More

While lower hour rates and parts prices is always desired, the value for the service received is what counts. The staff is knowledgeable and ensures repairs are done to your satisfication. This staff desired, the value for the service received is what counts. The staff is knowledgeable and ensures repairs are done to your satisfication. This staff takes the time to address your questions and respond to customer requests. My repairs were routine maintenance or normal wear and tear replacement. I believe for what I paid to have done gave me peace of mind. I can not say that for another independent dealer service facility I recently used to have work done on a Chrylser vehicle. Krystal Koons has it right at Koons Honda at Manassas. More

Ms. Berry was courteous and professional; a rarity in today's business environment. There are number of males employed in this industry that could clearly learn from this lady's top-notch conduct. The pr today's business environment. There are number of males employed in this industry that could clearly learn from this lady's top-notch conduct. The promotion of this lady would be a smart move for Koons Honda. More