Joyce Koons Honda

The sale of the vehicle was a good experience, and the finance person was great. But the first red flag was when I was told that I would have to come back for another key and it would only take a few min finance person was great. But the first red flag was when I was told that I would have to come back for another key and it would only take a few minutes, even though the check list in the vehicle stated that there were 2 keys. I also noticed that there were no interior matts, so I was told that there would be some there when I came by to pick up the spare key. When I came to pick up the key I was brought some MDX matts even though I bought an Odyssey. I talked to the manager and he stated that he would make sure he gets back to me but haven't heard anything. Then I get a survey call, and I stated that same thing, and he stated that he would make sure I get a call but nothing again. Then I get a survey in the mail, and state the same issue an nothing once again. I am a first and last time customer and am extremely disappointed that I spent $27,000 there for a vehicle, and was not even given a call back for something that probably costs Honda $150. I would think that Koons would treat their first time buyers better to gain more future business, but that was not the case at all here. One of the reasons I went here is that a coworker had really good things to say about the service dept. Regards, Joe Pitera More

This dealership was very helpful in giving us the car we wanted. There had been some confusion initially with the car we wanted being sold to someone else. Your team did everything in their power to find an wanted. There had been some confusion initially with the car we wanted being sold to someone else. Your team did everything in their power to find another car for us as soon as possible and to make sure we were satisfied. More

Great people to deal with. Gave me an honest, straight forward deal on a 2011 Honda Accord. Salesperson was helpful, whole process was quick from picking out the car, negotiating my trade and doing the p forward deal on a 2011 Honda Accord. Salesperson was helpful, whole process was quick from picking out the car, negotiating my trade and doing the paperwork. Would recommend this dealership to friends and family. More

i have not able to obtain state stickers because Koon's wanted other repair done to the car without having any revelance to passing the emission reuirement. I do not want to violate any state laws but the wanted other repair done to the car without having any revelance to passing the emission reuirement. I do not want to violate any state laws but the dealership is forcing uneeded maintenance on the customer. More

As service customers for over four years, our experience has been consistently excellent! The staff is knowledgable and accommodating (both schedules and budgets) and really treat us like they do at the lu has been consistently excellent! The staff is knowledgable and accommodating (both schedules and budgets) and really treat us like they do at the luxury car dealerships (we also have a BMW to compare). Joe Carroll (and Steve Dill before him) have advised and guided us very soundly so far during the 80K miles on our Odyssey. Mike Clancy runs a great shop and gives his lieutenants the leeway to do what's right for the customer - and it shows in every interaction we've had there. We've never considered another service option for either our Honda or GMC and have recommended many friends and neighbors to Joyce Koons' service. Our new car purchase experience at this dealership was abysmal and I'm not sure I'd go back here to buy another Honda, I'd have to see a DRASTIC change on that side of the house. But regardless where we purchase our next Honda, as long as Mike and Joe are still there, we're giving Joyce Koons Honda our business exclusively! More

Kelly was great to work with. He had great customer services skills and always made sure I knew what was going on with my car. He did a great job of explaining what was wrong with my car and what they services skills and always made sure I knew what was going on with my car. He did a great job of explaining what was wrong with my car and what they needed to do to fix it. He was very knowledgable about the car and the work that needed to be performed. More

This is the fifth car I have bought from Koons Honda. From our first car to this most recent purchase, the people I have worked with have gone above and beyond my expectations. From servicing to purchasi From our first car to this most recent purchase, the people I have worked with have gone above and beyond my expectations. From servicing to purchasing, I know I am treated fairly and well at Koons Honda! I know that if I ever have a problem, it will be addressed to my satisfaction. More

I knew this particular service would take much longer than previous routine maintenance trips (this involved a vehicle recall). Even though I was offered a ride home, due to my work schedule I needed to than previous routine maintenance trips (this involved a vehicle recall). Even though I was offered a ride home, due to my work schedule I needed to wait. Matt periodically kept me updated as to the progress of the work and the time remaining until completion. I sincerely appreciated his attentiveness and his friendly updates. Even though I did not purchase my 09 Honda Fit at Koons, they have always serviced my car. Each service appointment I have found them to be attentive, thorough, friendly and efficient. Thanks Koons Service!!! More

I purchased my Honda from Koons, but I regularly use several Acura dealerships in the Washington DC metro area, (recently Pohanka) for servicing my Honda and Acura cars, because I have found that the se several Acura dealerships in the Washington DC metro area, (recently Pohanka) for servicing my Honda and Acura cars, because I have found that the service from the Acura dealerships is exceptional or great compared to the average or good service from Koons. I only recently used the Koons service center because the Acura dealers did not have the ability to update the hybrid computer software. Please advise the service staff; Attitudes and respect for the customers can move this service center from OK to very good. The "BEST" or "holy-grail" of exemplary service (with DAYS of lasting impact) is after taking time out of my hectic day to squeeze in a dreaded car service repair, and deal with the "I-66 commute" (depressed after an hour+ in traffic); IS, picking up my car after the repair and sitting in a clean car, washed, dry, vacuumed and smelling good, makes me feel like the car runs better even if the service department did none-thing to affect the ride. Then each day for the next few days I get ready to make that "I-66 commute" and get back into a proud clean car and remember the great service again. This makes me feel better about spending the money to get a car repaired. Then suddenly I need to use the wind-shield washer and remember "darn" I did not fill it, but to my surprise the service center took care of that also, WOW!! now I think to myself they took care of all kinds of things that I don't even know about. I am a valued customer, and feel proud to bring my car to this service center!! That is the experience, that I have had from the Acura service center, no not every time but several times, and is why I keep going back. More

I have driven from Reston to have my car serviced here for years because I trusted them to be honest with me. But at my last visit they told me my battery needed to be replaced. They gave me a printout sa for years because I trusted them to be honest with me. But at my last visit they told me my battery needed to be replaced. They gave me a printout saying the battery failed a load test. It was only 9 months old and when I got it tested somewhere else it was fine. I went back to the place where I bought it and he put a big load on it and the battery tested out as excellent. He said he's seen this several times where dealerships give out bogus "bad" battery tests to try and make a sale. I do not appreciate that!! I don't drive down to Manassas to get ripped off. I can't trust them to be honest with me anymore. More