Joyce Koons Honda

This dealership has always been the best when i bring my 2020 honda in. Even with long lines and wait times for those who have made an appointment, they still do everything they can to make sure you leave h 2020 honda in. Even with long lines and wait times for those who have made an appointment, they still do everything they can to make sure you leave happy. (Ex. Car wash). More

Mansour made our 3rd purchase smooth as silk. His customer service and attention to detail as to what the customer wants and needs is impeccable. customer service and attention to detail as to what the customer wants and needs is impeccable. More

Mansour Assadpour is the reason I bought at Koons. He went above and beyond in every area of client service. Initially, he made me feel welcome, answered every question about the 2021 CRV and made me re went above and beyond in every area of client service. Initially, he made me feel welcome, answered every question about the 2021 CRV and made me realize it was the car for me. He was extremely polite, respectful of my wishes and made it obvious he would be there for me even after the sale. He is an excellent representative for Koons Honda and a valuable asset for the dealership. He continues to email me weekly to answer questions and ask if I need further assistance. I will send friends to Koons Honda, but tell them they have to ask for Mansour--he is the best! More

My service tech Joe was outstanding. He got 2020 Odyssey ready from the body shop cleaned and ready in time for me to leave on a trip out of town.. ready from the body shop cleaned and ready in time for me to leave on a trip out of town.. More

Darius provided a great new car purchase experience. He was honest and up front on the pricing and made the transaction comfortable without all the back and forth (let me go talk to my manager games). Up was honest and up front on the pricing and made the transaction comfortable without all the back and forth (let me go talk to my manager games). Up front pricing without the need to haggle. Would definitely purchase from Joyce Koons and Darius again. More

My problem, a bad front wheel bearing, wasn't identified until my second visit but thanks to my service advisor, Roland Murphy, birddogging the issue while I waited, the bearing was replaced and is working until my second visit but thanks to my service advisor, Roland Murphy, birddogging the issue while I waited, the bearing was replaced and is working fine. More

It's one of the best dealership I have visited so far. Not only Service department but Technician are also very helpful to explain the problem with best solution and pricing. I talked with couple of Tech Not only Service department but Technician are also very helpful to explain the problem with best solution and pricing. I talked with couple of Tech members during my visits for servicing my cars. Now a days dealership is providing us all the features like Car Pickup and Drop service, price match and many more discount coupons A BIG Thanks to Karen & Koons Honda for taking care of my both cars. More

Although my 2012 Honda Fit (purchased new at Koons 11/01/12)) passed the July safety inspection I was advised that $1264.84 in repairs needed to be completed. Included in this estimate was $228.08 to 11/01/12)) passed the July safety inspection I was advised that $1264.84 in repairs needed to be completed. Included in this estimate was $228.08 to replace the serpentine belt. I had just had a new serpentine belt replaced in December by a local independent shop. I was informed by the Joyce Koons Honda service writer that the recommendations are based solely on the age and mileage of the vehicle. I find it disheartening that the technician did not even take the time to open the hood and inspect the belt. As an original Koons Honda owner I find such recommendations to be based entirely on the vehicle age and mileage to be totally unacceptable. Prior to this experience I had generally been happy with the service provided by Koons. However I will now challenge any "needed repairs" to be thoroughly explained and justified before I accept any work. I am truly disappointed with Koons and now question their integrity and reliability. More

Una muy buena experiencia en la compra de mi carro gracias por toda la ayuda Amit es una excelente persona me ayudó muchísimo me siento muy satisfecha con la compra de mi carro todo el personal es súp gracias por toda la ayuda Amit es una excelente persona me ayudó muchísimo me siento muy satisfecha con la compra de mi carro todo el personal es súper eficiente y una calidad en el servicio More

Joyce Koons Honda has serviced my 2004 Pilot 113 K miles and 2008 CRV 131K miles. They have kept both running well. Very good service department that fixed the problem the first time and didn't have to retu and 2008 CRV 131K miles. They have kept both running well. Very good service department that fixed the problem the first time and didn't have to return to fix same problem. We recently purchased a 2021 Honda Passport from Joyce Koons Honda and Mansour Assadpour Sr Sales Rep did a exceptional job helping us trade in our Pilot and negotiate the new price on the Passport. He spent several hours with us patiently showing the safety features and helping us program the technology in the Passport. He provided us with exceptional service along with his Sales manager Dipak Regmi. More