Joyce Koons Honda

In September and October, I had my two cars maintained at this dealership:Accord and Odyssey. In both cases you are at the mercy and generosity of the service representative. I negotiated my cost and the lis this dealership:Accord and Odyssey. In both cases you are at the mercy and generosity of the service representative. I negotiated my cost and the list of maintenance services I wanted done. At the end, I was convinced that it all depends on what the service representative wants to charge you. I always try to avoid coming to this Honda dealership in Manassas. My last two services proved that this dealership is mechanically very capable but way high in its prices. More

It was time for an 18 month service for our CR-V Hybrid Touring. Took the SUV to Joyce Koons Honda on 4 October 2021 and the Service was excellent. I arrived at around 7 AM and was on the road heading home Touring. Took the SUV to Joyce Koons Honda on 4 October 2021 and the Service was excellent. I arrived at around 7 AM and was on the road heading home by before 8 AM. The Service Department Technician was very helpful and waiting at the dealership was a pleasant experience. I strongly recommend Joyce Koons Honda for your vehicle service needs. More

I had my Honda car serviced twice, the last time on Oct. 5. Loved the pick up and delivery, great special feature. I was kept up to date on the service by Jessie Bussard and everything was done to my sati 5. Loved the pick up and delivery, great special feature. I was kept up to date on the service by Jessie Bussard and everything was done to my satisfaction. Recommend Honda service highly. More

My son and I have been taking our cars to Joyce Koons Honda for the last 14 years and always receive great service!!! Honda for the last 14 years and always receive great service!!! More

Kevin is the best! Always takes care of me from setting up the appointment via text to confirming final price and working with me to his capacity. He is great to work with! up the appointment via text to confirming final price and working with me to his capacity. He is great to work with! More

Joyce Koons Honda Manassas, VA did a great customer service and we had wonderful experience in purchasing a new Honda CR-V on 14 October 2021. The Sales Agent, Grima Mersha was fantastic. He was hones service and we had wonderful experience in purchasing a new Honda CR-V on 14 October 2021. The Sales Agent, Grima Mersha was fantastic. He was honest in dealing with us and listened to what we wanted. He is a polite, courteous, friendly and a professional individual. He really cares for a Customer Service. In working with Sales Manager, Peter Stohlman we got a great deal on the car without the hassle of haggling back and forth for a deal. In almost 3 hours we drove the new car to home that’s it! This is appreciated since we were trying to limit our exposure during Covid! You can trust Joyce Koons Honda and the staff for the best customer service. More

Vehicle was dropped off the night before, service advisor kept me apprised throughout the day and called to inform me the vehicle was ready for pick-up. kept me apprised throughout the day and called to inform me the vehicle was ready for pick-up. More

Easy purchase I was in and out very quickly. Would recommend recommend to friends and family. recommend recommend to friends and family. More

Very nice touch when they add the service picking up the car and drop off the loner car. car and drop off the loner car. More

Most of the time when I come here the workers are condescending and rude, on the rare occasion I will get someone who is nice and patient. I had s dropped my car off for an inspection and waited 3+ h condescending and rude, on the rare occasion I will get someone who is nice and patient. I had s dropped my car off for an inspection and waited 3+ hours for something that should take maybe an hour, and I politely asked if my car was ready yet and they gave me an attitude saying well there’s like 100 cars back there and two people what do you expect, and then was asked why I looked so agitated. Leasing my car from this dealer was an even worse experience, and was confusing as xxxx but I won’t get into that mess. Truth be told once my lease is up it’s fair to say I will not be coming back to this dealer again. More