Joyce Koons Honda

Although my 2012 Honda Fit (purchased new at Koons 11/01/12)) passed the July safety inspection I was advised that $1264.84 in repairs needed to be completed. Included in this estimate was $228.08 to 11/01/12)) passed the July safety inspection I was advised that $1264.84 in repairs needed to be completed. Included in this estimate was $228.08 to replace the serpentine belt. I had just had a new serpentine belt replaced in December by a local independent shop. I was informed by the Joyce Koons Honda service writer that the recommendations are based solely on the age and mileage of the vehicle. I find it disheartening that the technician did not even take the time to open the hood and inspect the belt. As an original Koons Honda owner I find such recommendations to be based entirely on the vehicle age and mileage to be totally unacceptable. Prior to this experience I had generally been happy with the service provided by Koons. However I will now challenge any "needed repairs" to be thoroughly explained and justified before I accept any work. I am truly disappointed with Koons and now question their integrity and reliability. More

Una muy buena experiencia en la compra de mi carro gracias por toda la ayuda Amit es una excelente persona me ayudó muchísimo me siento muy satisfecha con la compra de mi carro todo el personal es súp gracias por toda la ayuda Amit es una excelente persona me ayudó muchísimo me siento muy satisfecha con la compra de mi carro todo el personal es súper eficiente y una calidad en el servicio More

Joyce Koons Honda has serviced my 2004 Pilot 113 K miles and 2008 CRV 131K miles. They have kept both running well. Very good service department that fixed the problem the first time and didn't have to retu and 2008 CRV 131K miles. They have kept both running well. Very good service department that fixed the problem the first time and didn't have to return to fix same problem. We recently purchased a 2021 Honda Passport from Joyce Koons Honda and Mansour Assadpour Sr Sales Rep did a exceptional job helping us trade in our Pilot and negotiate the new price on the Passport. He spent several hours with us patiently showing the safety features and helping us program the technology in the Passport. He provided us with exceptional service along with his Sales manager Dipak Regmi. More

The valet service and my serfvice advisor is why I will be buying my next car from this dealership. I used Koons service for a recall because of their valet offer, the service advisor stole my heart for th be buying my next car from this dealership. I used Koons service for a recall because of their valet offer, the service advisor stole my heart for this dealership. Joe recognized the wisdom of how best to invest in my 18 year old car. More

I have been buying cars (5 I believe) from Koons for almost 20 years.. Medhat Salem was by far the most professional and helpful salesman I have encountered either here or at any other dealer over the y almost 20 years.. Medhat Salem was by far the most professional and helpful salesman I have encountered either here or at any other dealer over the years..A true gentleman who I honestly believe had my and my wife's best interest at heart in the sales process... For service Karen Huntington is the second advisor I have had over the years.. I never thought anyone could equal my original advisor Ralph Freeze but this lady has not only equaled, but exceeded all of my expectations.. She explains (in terms I can understand) what is being done and who the mechanic is that is working on the car.. I was once given the opportunity to meet the mechanic and found him both knowledgeable, professional and friendly.. His work, like all the work I have had done there has been flawless and again fully explained to me by Karen during and at the conclusion of the service.. Know this, if the purchase process and service work was less than excellent over all the years I've been a customer I would have had no problem finding a different dealer and product to deal with... More

Have been using this dealer for sales and service for 15 years now, will not go anywhere else for my vehicle care. Attention is unmatched years now, will not go anywhere else for my vehicle care. Attention is unmatched More

The customer service and quality of service is excellent. They are helpful and don’t try to sell you services you don’t need. I love the concierge service. It makes getting service easy! They are helpful and don’t try to sell you services you don’t need. I love the concierge service. It makes getting service easy! More

Front to back the Joyce Koon's organization is the best by far From sales ie the awesome sales manager and Cj my salesman was soooo on point ....not slot of sales BS just straight shooter good deals Ser by far From sales ie the awesome sales manager and Cj my salesman was soooo on point ....not slot of sales BS just straight shooter good deals Service rocks too They picked up my car at my hotel and dropped it back to me at work the next day....how frickin off the charts is that And they gave me a free loaner car ...instead of excuses like ot her dealers do More

I loved the fact that the oil change price was reasonable AND they picked up my car. This saved me hours: drive time, entire morning or afternoon waiting for an oil change, etc. The people I dealt with were AND they picked up my car. This saved me hours: drive time, entire morning or afternoon waiting for an oil change, etc. The people I dealt with were very friendly. I didn’t like that they charged me for a service I don’t feel I should have been charged for. I had my engine worked on 2-3 years ago. At the time, they reprogrammed my main key but never my spare keys. I forgot, so when they didn’t work, I was perplexed. After the service had begun and I talked to a very nice man on the phone, I realized that THIS is why they weren’t working. I should never have had to pay to have the keys reprogrammed when they should have been programmed correctly to begin with. More

The work is hat was done was out standing. I would recommend your dealership to anyone that has a Honda. Called the service that morning and told to bring it in and the work was done with in 2 hours a recommend your dealership to anyone that has a Honda. Called the service that morning and told to bring it in and the work was done with in 2 hours and I was back on the road . More