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Joyce Koons Honda
Manassas, VA
3,007 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,007 Reviews of Joyce Koons Honda
February 14, 2015
Door Lock Recall Service I took my CR-V in for a RECALL. The service dept was prompt and courteous. They installed the recalled part only to find out it was defective. So, I took my CR-V in for a RECALL. The service dept was prompt and courteous. They installed the recalled part only to find out it was defective. So, they gave me a loaner until they received a new part and were able to complete the recall. The only disappointment was that they did not clean up the glass where maybe some grease was left. Thanks! More
by Stink
February 13, 2015
Service I have had my car serviced at Joyce Koons Honda since 2010. The service has always been excellent. I had one small problem and it was taken care of I have had my car serviced at Joyce Koons Honda since 2010. The service has always been excellent. I had one small problem and it was taken care of immediately without hesitation. I highly recommend this dealership. More
by jveradt
Employees Worked With
Steve Hughes
February 08, 2015
Way too long for a simple oil change, 1.5 hours This is not the first time a oil change has taken over an hour and that is way too long for someone who always makes an appointment. This is not the first time a oil change has taken over an hour and that is way too long for someone who always makes an appointment. More
by Rob
Employees Worked With
do not remember
February 07, 2015
Two-hour wait, nothing done My wife recently took our Honda Crosstour to Joyce Koons for a routine oil change, which was covered under our purchase agreement. She checked in with My wife recently took our Honda Crosstour to Joyce Koons for a routine oil change, which was covered under our purchase agreement. She checked in with the service adviser and waited two hours in the customer lounge. When she inquired about progress, she was told there was a "glitch" in the service queue system and no work had been performed. We had to make another appointment.Sigh... More
by donwhite428
February 04, 2015
Excellent Service The service was exactly what I asked for. The manager was knowledgeable and efficient. The car was ready in an hour. The price was very fair. The service was exactly what I asked for. The manager was knowledgeable and efficient. The car was ready in an hour. The price was very fair. More
by billhechmer
Employees Worked With
Bob Miner
January 30, 2015
Last chance Brought my Honda Fit in to service problem that generated the "check engine" light. 1st time was over $500 to "fix" the problem. Less than a mile aw Brought my Honda Fit in to service problem that generated the "check engine" light. 1st time was over $500 to "fix" the problem. Less than a mile away the light came back on. Brought the Fit back to address the "check engine" light issue, again. This time they wanted an additional $369.00 to adjust the valves. Really????? I declined this service as it was not certain that this would fx the problem. I cannot afford to support the experimentation and training for the Koons maintenance staff to guess why a light is continually on. To top ot all off, I raised my hood to top off fluids due to latest snow event ---- the rod that holds the hood up was broken off. I have no way to safely secure the hood in the raised position. When did this break? Why didn't the Koons staff advise of this as it was clearly something that occurred during my second service check.? So disappointed with this dealership. I have tried several times to use their service but each visit proves a dissatisfied customer experience and less than exceptional effort to amend the problem.. I am shopping for another Honda Maintenance Shop that will have an educated, trained staff with customer service skills and work ethics to match. To hide a broken hood support is very sad and unethical. It makes me wonder what else has been tampered with , broken, hidden??? I will trade convenience for good, honest, fair work on my vehicle. More
by nfezler
Employees Worked With
Can't remember
January 29, 2015
Service department at the dealership Over many years we have used the service at the Joyce Koons Honda dealership. We were extremely please with services we received there. They provided Over many years we have used the service at the Joyce Koons Honda dealership. We were extremely please with services we received there. They provided us with honest information and quotes for any repair my car needed. More
by singh
Employees Worked With
Brad Burch, Bob Miner, Chris Shade, Roland Murphy, Mike Seymour, Melissa Moon
January 28, 2015
A pleasure buying my CRV Everybody I worked with especially Kevin Kwak were a pleasure. No pressure was applied to me and they listened to my many questions. Once I decided Everybody I worked with especially Kevin Kwak were a pleasure. No pressure was applied to me and they listened to my many questions. Once I decided to buy I needed my color. Kevin found it and drove to Arlington to pick it up. Joe neath the price of 3 different dealers without hesitation. I will definitely return if I ever buy another car. More
by Panay
Employees Worked With
Misty Barbe, Kevin Kwak
January 26, 2015
Honda Service I always get top notch service from Joe Carroll! He is friendly and very easy to work with! I can always get my car in for service at a time convenie I always get top notch service from Joe Carroll! He is friendly and very easy to work with! I can always get my car in for service at a time convenient to me! More
by jhouston
January 22, 2015
Excellent car buying experience Kevin greeted us at the door. We took the car on a test ride and he made everything else happen. A very smooth experience. I didn't feel any pressure. Kevin greeted us at the door. We took the car on a test ride and he made everything else happen. A very smooth experience. I didn't feel any pressure. I would recommend Joyce Koons Honda. More
by JJC
Employees Worked With
Kevin Kwak
