Joyce Koons Honda

Top-notch sales & service. I purchased my 2014 Honda Accord from this dealership, but have utilized their service department. for the past 3 years. I've found their sales & ser I purchased my 2014 Honda Accord from this dealership, but have utilized their service department. for the past 3 years. I've found their sales & service staff to be both professional and very customer oriented. So far I trust that they perform the stated service items and haven't encountered any problems. They provided me with a detailed service breakdown and the price estimate prior to any servicing of my car, which has always been quite accurate. I would recommend this dealership to family or friend. More

Regular Servicing They got me in a little early. The service work completed quickly, completed in just over an hour. The work was done right and the price was as adve They got me in a little early. The service work completed quickly, completed in just over an hour. The work was done right and the price was as advertised. More

Not what I was looking for I found the length of time for scheduled appointment oil changes to be excessive (almost two hours while waiting). I was treated quite rudely during m I found the length of time for scheduled appointment oil changes to be excessive (almost two hours while waiting). I was treated quite rudely during my second visit, and I was never notified that my car service was complete during my third visit. The waiting area for kids doesn't allow you to change channels and the location is not conducive to going somewhere else to wait. I will not be returning. More

Lease of a new 2015 Honda Pilot The sales team of Ivan and Peter worked very hard to make sure I received exactly the car I wanted at the price I could afford. I have leased cars fro The sales team of Ivan and Peter worked very hard to make sure I received exactly the car I wanted at the price I could afford. I have leased cars from other dealerships in the area and this was by far the best experience yet! More

The best car buying experience ever! Joyce Koons Honda made buying a car painless! The staff was so kind and helpful. There were no gimmicks! We will never purchase anywhere else. We will Joyce Koons Honda made buying a car painless! The staff was so kind and helpful. There were no gimmicks! We will never purchase anywhere else. We will be lifetime Joyce Koons buyers. More

Purchase of a new Honda Civic My experience was great! The sales person was helpful and patient and the process didn't take as long as it has in past years. This would make my th My experience was great! The sales person was helpful and patient and the process didn't take as long as it has in past years. This would make my third new car purchase from the Joyce Koons Honda Manassas dealer and this by far was the best experience. The dealership is clean, and the people were very professional and I didn't have to spend all day there! More

Brake work Was able to get appointment quickly. Almost half of the work was covered by extended warranty. It's like driving a new car I tried to rate quality Was able to get appointment quickly. Almost half of the work was covered by extended warranty. It's like driving a new car I tried to rate quality of work 5 but touch pad wouldn't go there. More

Easy to work with Melissa is always great to work with and very understanding. Makes the suggestions of potential additional services, but does not push you to do the u Melissa is always great to work with and very understanding. Makes the suggestions of potential additional services, but does not push you to do the unnecessary services. Have never felt like I was being "up sold" while working with her. My only complaint is that the price of services seems very high when it cost over $50 to have the oil changed in my 2012 Honda Fit. More

Tried Joyce Koons Honda and it was Great! My first experience and from the time I rolled my car in the bay for service I was greeted with a friendly smile. My service technician was professio My first experience and from the time I rolled my car in the bay for service I was greeted with a friendly smile. My service technician was professional and friendly. The cashier who checked me out was also very friendly. She explained they took competitor coupons from local dealers. You pick your car up in the bay which is climate controlled and is perfect if you have children or bad weather. To top it off they washed my car without me asking and it was free!! There facility is clean and very well taken care of. Thank you Jessica More

Welcomed Miss Melissa welcomed me and was ready to assist me as soon as I got out of the car. I appreciate her very kind help. Miss Melissa welcomed me and was ready to assist me as soon as I got out of the car. I appreciate her very kind help. More