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Joyce Koons Honda
Manassas, VA
3,007 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,007 Reviews of Joyce Koons Honda
November 09, 2015
Great Service Dept. Courteous service reps; quick service and very knowlegeable staff!! I never used a dealership for my cars in 50 years until I bought a car from Joyce Courteous service reps; quick service and very knowlegeable staff!! I never used a dealership for my cars in 50 years until I bought a car from Joyce Koon's! They are GREAT People! More
by bob409
Employees Worked With
Tony Pekich
November 08, 2015
Fantastic all around Fantastic experience. I had trouble with my first car and Steve helped me get in another one without any trouble. Very good experience overall. I woul Fantastic experience. I had trouble with my first car and Steve helped me get in another one without any trouble. Very good experience overall. I would recommend to anyone. More
by Belkak
Employees Worked With
Steve Hughes
November 07, 2015
A great team to work with Initial contact was with General Sales Manager as I was walking in the door. He turned me over to Ahmed Messaoudi, and from then on the experience of Initial contact was with General Sales Manager as I was walking in the door. He turned me over to Ahmed Messaoudi, and from then on the experience of buying our third Odyssey (first one from Joyce Koons) was the best experience I've had yet. Highly recommended! More
by 510driver
Employees Worked With
Misty Barbe, Ahmed Messaoudi, Bob Miner, Tim Welton
November 07, 2015
Best Service Dept. Chris Shade is amazing. He is always professional and gets me on my way fast. Plus he has a sense of humor. Ask for Chris -- you will not be disappoin Chris Shade is amazing. He is always professional and gets me on my way fast. Plus he has a sense of humor. Ask for Chris -- you will not be disappointed. The service department is why I keep buying Hondas. More
by Mo
Employees Worked With
Chris Shade
November 07, 2015
Service with a Capital S I have NEVER had a bad experience at Joyce Koons Honda. From the moment you drive into the service bay, you are greeted and and treated like the most I have NEVER had a bad experience at Joyce Koons Honda. From the moment you drive into the service bay, you are greeted and and treated like the most important person in the world. Even though there may be a line, I know that when my turn comes, I'll receive the same courteous treatment every time. I know what they are going to do before my car disappears and am never surprised at check-out. More
by Oyoy
Employees Worked With
Edward Hale
November 03, 2015
Purchase of a used vehicle. Gabi was a pleasure to work with. I had researched the particular vehicle on the Koons website and Gabi was able to take me to it straight away. Her k Gabi was a pleasure to work with. I had researched the particular vehicle on the Koons website and Gabi was able to take me to it straight away. Her knowledge of the vehicle was welcome and presented in a professional manner. The entire experience of purchasing a vehicle at Koons Honda was a pleasant and efficient experience. Out the Door with a good price in under 3 hours. Superb! Thank you More
by usedcarbuyer58
Employees Worked With
Tim Rowan
November 02, 2015
Great experience Dipak and ahamed were great..they really helped us to get great deals....thanks alot to joyce koons team...and thanks alot to kevin as well...the GSM Dipak and ahamed were great..they really helped us to get great deals....thanks alot to joyce koons team...and thanks alot to kevin as well...the GSM for the store.. More
by Arvin
Employees Worked With
Ahmed Messaoudi, Joyce Koons, John Ortiz, Dipak Regmi
November 01, 2015
Good car buying experience Salesman was knowledgeable and respectful. Dealership accepted No for an answer when I declined all of the add-ins without a great deal of high press Salesman was knowledgeable and respectful. Dealership accepted No for an answer when I declined all of the add-ins without a great deal of high pressure tactics. And they gave a very good price. More
by CN
Employees Worked With
Kevin Kwak
October 27, 2015
Terrible experience with the Service Department I brought my Honda Pilot in to have a noise in the driver side window fixed as well as a squeaky passenger seat. I was told they would need to order I brought my Honda Pilot in to have a noise in the driver side window fixed as well as a squeaky passenger seat. I was told they would need to order some parts. I waited and waited for a call to let me know the parts were in. Finally after two months I called them. I was transferred three times to determine if the parts were in. I found out they were in and was transferred again to make an appointment. I brought my car in at 2:00 PM on Saturday. I told them I would run a couple of errands while they swapped out my seat cushion and replaced a piece of trim on the drivers side window. I received a call at 4:50 just ten minutes before they close and was told they couldn't finish the car today. When I asked why I was given a lame mumbling answer that the tech just couldn't get it finished. I was told I would be called as soon as the car was finished. I received a call at 4:20 on Sunday, the guy told me my car was done but they were only able to fix the seat cushion. The part for the trim was sent back because it had been on the shelf too long. Or at least that was what I was told. When I asked why it took so long to change a seat cushion, he gave me some lame excuse about the tech pulling the wrong ticket. I felt like everyone I spoke with just lied and made excuses. The guy I spoke with was rude, but at least he arranged for me to get my car on Sunday. He was about to tell me that since it was after 3:00 on Sunday I would not be able to pick up my car until Monday. But I think he realized how upset I was at that point. In summary, if you like lying deceitful and lazy people servicing your car Joyce Koons Honda is for you. After the run around I got from them it wouldn't surprise me if they are doing all kinds of shady stuff to cars. KEEP AWAY!! IF you don't you will probably regret it. More
by jhodge123
Employees Worked With
Roland Murphy
October 26, 2015
" New Vehicle Purchase was Easy" This is my 2nd Honda Civic from Joyce Koons Honda. They had the exact Civic that we were looking for and made the experience very easy and enjoyable. This is my 2nd Honda Civic from Joyce Koons Honda. They had the exact Civic that we were looking for and made the experience very easy and enjoyable. More
by BCH Surprise
Employees Worked With
John Rendo, John Ortiz, John McMullan
