Joyce Honda - Service Center

Experience was great. Kathy knows what's up and is always helpful and communicative whenever I've come in for service. I appreciate the service team here! helpful and communicative whenever I've come in for service. I appreciate the service team here! More

This service center is terrible. The lack of communication and professionalism is unacceptable! communication and professionalism is unacceptable! More

This dealership service center is dishonest. I recently brought my car in because of a muffler issue, and after inspecting my car, they came back with a "recommendation" that the catalytic converter also b brought my car in because of a muffler issue, and after inspecting my car, they came back with a "recommendation" that the catalytic converter also be replaced. These converters are not cheap due to the precious metals on the inside, and so this type of recommendation should not be taken lightly. They quoted me $1000 and said that catalytic converters are backordered by 3 to 4 weeks. Something seemed fishy when they told me this over the phone; the guy had a disinterested tone of voice and just did not seem genuine. After further research on my end, I realized my car was NOT showing signs of catalytic converter failure, and so I brought my car to a different shop. In the end, the issue was in fact due to the muffler ONLY, and the other shop was able to fix my car for about $350 and had it up and running within a few hours. I was coming to this Honda dealership for a few years, but I won't be doing that anymore. They flat out LIED to me and were completely fine with having my car out of commission for 3 to 4 weeks because of a NONEXISTENT catalytic converter issue. I do not recommend this dealership service center. Find a shop with employees who are honest with you EVERY time you go in for service. More

Very nice and informative, made sure before doing any repairs they came to me and asked and explained all charges throughly and what they found for my next visit repairs they came to me and asked and explained all charges throughly and what they found for my next visit More

I had to wait an hour and a half to get service. I didn’t have an appointment, but I will definitely make one the next time I come in. have an appointment, but I will definitely make one the next time I come in. More

Your best salesman may be the service manager I had dealings with. He redid a Joyce invoice so I could claim a discount, which I left the coupon in the car. And conversed on the merits of the new Civic dealings with. He redid a Joyce invoice so I could claim a discount, which I left the coupon in the car. And conversed on the merits of the new Civic for 2022 and the CR V. More

Replaced a 3 1/2 year old battery for 40% of cost. I felt that was a fair price so no complaints here at all. that was a fair price so no complaints here at all. More

Bought a new car at Joyce Honda. They charged me $1000.00 over sticker price and claim that it is legal and fair. Checked my credit three times when I told them not to that I had a pre approval from my cre over sticker price and claim that it is legal and fair. Checked my credit three times when I told them not to that I had a pre approval from my credit company. I complained and all I was told was I made this deal . It was a very sneaky and greedy thing to do to a customer. I found they have false advertising. I will never buy from this company again nor will I recommend to anyone. All I got was a couple of coupons for free oil changes. More

Service was excellent. Ernest was our service representative and made sure our maintenance was performed in a timely manner. We have had many Honda’s serviced here and have always been pleased. representative and made sure our maintenance was performed in a timely manner. We have had many Honda’s serviced here and have always been pleased. More

Every time I have gone to Joyce Honda for service it was great. The employees are always helpful, courteous and knowledgeable. I am always confident that my vehicle is in good hands. great. The employees are always helpful, courteous and knowledgeable. I am always confident that my vehicle is in good hands. More