Eric Zacatenco
Eric Zacatenco at Joyce Honda

Eric Zacatenco

Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.4
100 Reviews

Languages Spoken

Spanish Spanish

4.4

100 Reviews

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100 Reviews of Eric Zacatenco

July 08, 2026

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Employee Rating

Purchase brand new vehicle & engine blows a head gasket less than 85k.. Service advisors want to make a mortgage off a service ticket.. Misdiagnosing cars is their specialty.. No customer loyalty when it c More

by THOMAS.GWALTNEY
Service Price Transparency
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Recommend Dealer
No

April 30, 2026

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Great dealership with great people. Can’t forget to mention Solomon. Great advisor and will always be my go to when I need a service More

by daniel.pagoada101
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 30, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 17, 2026

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Always the best honda dealership to get your car worked on! Always in and out with everything completed! Very professional!!! Only dealership I go to for all my cars and trucks! More

by Darren S
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Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Erik Matos, Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields, Allen in parts is the Man!!!!

Apr 20, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 02, 2026

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Service is Always great here. Service advisors are top notch like Ernest, who I deal with all the time. Never had a problem. More

by ceflopez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Erik Matos

September 09, 2025

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I highly recommend Joyce Honda for your next vehicle purchase, service or parts needs. I have purchased 9+ vehicles here, and have always had a pleasurable experience. From start to finish…!!! More

by WHITEHOTT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

August 20, 2025

Dealership Rating
Employee Rating

My service advisor Kelly is awesome! Always keeps me the loop on my service and reviews any additional items that may need attention. Joyce Honda, the best service department hands dow More

by STERNOSKYLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Fields

Aug 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 25, 2025

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Employee Rating

This dealership has great customer service. Went inside got greeted by the porters and the advisor were amazing and helped out a lot with my car and what it needed highly recommend this place.A More

by Alfonso
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

February 26, 2025

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Employee Rating

Your finance manager refused to give me what the interest rate was on the car and the salesman didn’t give us an answer More

by NJSP738
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Ernest Biondolino, John Lavelle

January 27, 2025

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Employee Rating

Lloyd is the best. The entire service department is awesome. The kid who drive me home was great. I highly recommend Joyce Honda to everyone More

by CHRISTOPHERJFEELEY
Service Price Transparency
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Recommend Dealer
Yes

January 22, 2025

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Employee Rating

Service was Great, they were right on time and took care of a recall item. More

by JOHNVB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Gina Verrilli, John Lavelle , Kelly Fields

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