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Joyce Honda

Denville, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,906 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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3166 NJ-10

Denville, NJ

07834

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Showing 4,906 reviews

January 09, 2026

Salesman Jordan , was very helpful knowledgeable and professional He went over and above to make my experience an easy one More

by LAURAMIZJACKSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan steward
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January 09, 2026

Very good seller, very good service, I was very satisfied. He took his time to give me the service I was looking for. More

by LADIIDBA1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Meneses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis M Berrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 08, 2026

Ben Mckenna the best representative you have! !! my daughter called Joyce honda after a very bad experience in Honda paul miller. Ben immediately called her and had the vehicle ready to view when More

by LENIGRINIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Mckenna!!!
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January 08, 2026

Fabulous car! Great pricing. Great service and honest, clear terms. I am very pleased! Five stars. More

by SEAN34953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan
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January 07, 2026

Dealership was outrageously expensive and didn't return my car fob when I left. I had to go back for it once I realized I didn't have it. More

by adamhaimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know who I dealt with
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January 06, 2026

Best ever! Always polite and excellent service. Have never had anything less than excellent service. Thank you! More

by KATHLEEN.MANGANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who in service took care of my car but all 5 star!
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January 06, 2026

Terrible experience. Went for oil change and they suggested transmission fluid be changed which I agreed to. Next day car making terrible noise that it was not making. More

by KT
Workmanship
Recommend Dealer
No
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2026 -

Joyce Honda responded

We’re truly sorry to hear about this experience and completely understand why you’d feel frustrated and concerned. What you described is not the level of care or attention we expect to provide, especially for a service as routine as an oil change or fluid service. We sincerely apologize for the repeated visits, the initial misdiagnosis, and most importantly for the transmission fluid being left a quart low. We understand how alarming it is to be told this after experiencing unusual noises, and your concern about potential long-term damage is completely valid. This should not have happened, and we take responsibility for the inconvenience and worry it caused. We also apologize for your prior visit where oil was accidentally sprayed on your vehicle and for the added wait time and unpleasant odor afterward. That situation, combined with this most recent one, understandably adds to your disappointment. That said, we truly appreciate you recognizing Ernest. He consistently goes above and beyond for our customers, and we’re grateful you acknowledged his professionalism and dedication. Your feedback about both the positive and negative aspects of your visit is extremely important to us and will be shared with our management team Erik Matos so we can address training and quality-control issues directly. We would welcome the opportunity to speak with you personally, address your concerns about your vehicle, and work toward making this right. Please feel free to contact us directly so we can assist further. Thank you for bringing this to our attention. Best Regards, The Service Team at Joyce Honda Erik Matos 973-361-1396 erik_matos@joycehonda.com 973-607-0237 (text)

January 05, 2026

John is always great. He is friendly, knowledgeable and helpful. He always responds to my inquiries. More

by Whizskier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 02, 2026

Service is Always great here. Service advisors are top notch like Ernest, who I deal with all the time. Never had a problem. More

by ceflopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Zacatenco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2026

Its sad to day but since I got the car back im still experiencing the same issues or it might have even gotten worse, I truly don't understand why its a manufacturer defect and I should Incur the cost More

by ghyman511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

Joyce Honda responded

We’re very sorry to hear that you’re still experiencing issues with your vehicle and that this has caused frustration. That is certainly not the experience we want for our customers. We understand how concerning it is when a problem persists, and we would appreciate the opportunity to review your situation further and discuss the details with you directly. Sometimes manufacturer-related concerns can be complex, and our goal is to ensure everything has been properly evaluated and explained. Please contact one of our Service Managers so we can assist you further: Eric Zacatenco or Erik Matos 📞 973-361-1396 📧 eric_zacatenco@joycehonda.com 📧 erik_matos@joycehonda.com

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