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Johnson Ford

Pittsfield, MA

4.5
49 Reviews

694 East St

Pittsfield, MA

01201

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49 Reviews of Johnson Ford

March 11, 2022

Left deposit they sold van out from under me. No integrity at all. Notified owner no response. More

by vccmuller
Customer Service
Recommend Dealer
No
Employees Worked With
Sales manager
Mar 11, 2022 -

vccmuller responded

This should never happen when the word of the salesperson was the vehicle was secured. One Thousand dollar deposit was made. People should find a ford dealer with integrity. You might not get your vehicle you purchase. Very sad.

Mar 11, 2022 -

vccmuller responded

Dealership made it right and is going to honor their word and my deposit.

September 13, 2021

Chris Johnson has destroyed his family’s legacy, he is solely responsible for the loss off Lincoln and soon Ford. Gary Johnson should be ashamed and disgusted by his sons poor business skills. More

by PompousCJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick
Sep 13, 2021 -

PompousCJ responded

It’s a shame CJ’s ego doesn’t allow him to make proper decisions, instead he makes idiotic decisions that he forces his employees to implement then blames the employee when it fails (and it always fails).

September 10, 2021

Friendly staff, not a high pressure sales experience.I Friendly staff, not a high pressure sales experience. I consistently have a good experience with the service department. Owners on site, available a More

by junegreen01201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
August 02, 2021

Great service from the sales staff to the service dept. We will definitely keep our business local at Johnson Ford . Recommend them to all our friends. More

by Krd413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
June 16, 2021

I purchased a 2020 F350 in November of 2020 and so far I'm pleased with my purchase and the service after the sale has been great! My sales person Anna has been Awsem helping me out even after the sale. K More

by wrichardwilcox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna
June 10, 2021

Excellent customer service from setting up appointment to test drive to driving away in new car! No pushy sales people and met all my criteria. Very accommodating and a pleasure to do business with. Will def More

by ksh01201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin was salesman but everyone was great!
May 11, 2021

I have been lucky enough to bought multiple trucks from Johnson Ford over the last few years. My lariat exceeded my expectations, my 250 is a work horse, and my black widow has blown my mind. The whole tea More

by ashley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Bryan, service, Chris and Gary. And Jet!!!!!
May 03, 2021

Overall really happy with what I got and the price I got for it, makes me happy. Everything seemed good but always room for improvement. More

by Goldenrex5599
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Virgilio
April 27, 2021

Nick showed excellent customer service and spent a lot of time with us, disrupting his own schedule, to make sure we knew how to use everything. I highly recommend him. More

by BLT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Virgilio
April 25, 2021

Nick Virgilio and Brian, (manager), were friendly, professional, and helpful. When I unexpectedly had to replace my vehicle, and really had no idea what I wanted, other than heated seats, Nick took More

by Swick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Virgilio, Brian, Dylan