Johnson Ford

Great experience! Sales person very helpful and friendly. Lots of vehicles to choose from. Very happy with vehicle that I purchased . would definitely recommend this dealer to others. Lots of vehicles to choose from. Very happy with vehicle that I purchased . would definitely recommend this dealer to others. More

I went to Johnson Ford to try and get into a bigger vehicle for my growing family. I have been a Ford customer for years, purchasing/leasing many vehicles. I always dreaded having to go back to the vehicle for my growing family. I have been a Ford customer for years, purchasing/leasing many vehicles. I always dreaded having to go back to the dealership (I was dealing with a different dealership at the time) at the end of my leases. After visiting multiple other dealerships to try and get into an Explorer and getting the run around constantly I had given up. I went to Johnson’s since it is local and at that point was ready to just buy my current lease out and keep my Ford Edge. From the moment I walked in the door, everyone was so kind. Nick Virgilio actually listened to my needs and was honest about my options. He told me he could get me into the vehicle I needed at the price point I could afford. The whole process was smooth as could be. Nick and the team only took an hour from the time I test drove the car to securing the financing. It was the shortest amount of time I’ve ever had to spend in a dealership. They told me to come back in 2 hours so they could detail the car and get the paperwork prepared. When I came back they had done everything, detailed the car, filled the gas tank, replaced old battery with a brand new battery, registered and inspected the car and had the paperwork ready to go. I was there for only 30 minutes. Nick kept me well informed during the whole process which was so nice and made the process more enjoyable. The team at Johnson’s is exceptional and I will be returning for my future purchases and servicing needs. Best car buying experience I’ve ever had! More

stay away from the service they quoted me a price and came in almost $600 over they didn't deliver on time. and then told me one item was wrong and took it to another dealer and it was only a $40 fix in came in almost $600 over they didn't deliver on time. and then told me one item was wrong and took it to another dealer and it was only a $40 fix instead of the $300 they quoted More

I could not be more satisfied with the crew at Johnson ford. On my 4th Ford Explorer ( and 1 Ford Transit), could not imagine going to any other dealer after all of the great experiences that I have had o ford. On my 4th Ford Explorer ( and 1 Ford Transit), could not imagine going to any other dealer after all of the great experiences that I have had over the last 10 years. More

The negotiations and the final deal was right for me as the customer. In the past, with other Ford dealers my experience has been less than favorable. the customer. In the past, with other Ford dealers my experience has been less than favorable. More

They only care about the bottom line not the customer!! On 9/14/2019 my husband bought a new F150. When negotiating the price most dealers begin negotiations from the MSRP sticker price, because of course On 9/14/2019 my husband bought a new F150. When negotiating the price most dealers begin negotiations from the MSRP sticker price, because of course any of the manufacture rebates are already guaranteed to you. However, when dealing with Johnson Ford in Pittsfield, MA specifically Jeff Shepard, the sales manager and Ryan Wadsworth the Sales associate, they are sneaky and deceitful. If you are planning on shopping there my first bit of advice is not to. There are many other dealerships who will treat you much more respectfully while helping you make such an expensive purchase. If you still want to give it a try then pay attention to the MSRP sticker price of the vehicle you are looking to purchase. When negotiating with them make sure any additional discounts and/or rebates they claim to give you is coming off that bottom MSRP Sticker price. During our negotiations they wrote the market value selling price as the amount BEFORE the guaranteed discounts instead of the Total MSRP value and then tried to make it look they (the dealership) gave you more money off the sticker price when really you are already promised more than half of what they are offering you. Although it was party our own fault for believing them and not double checking the numbers they wrote down at the time against the vehicle sticker, several times I asked them what deal is Johnson Ford giving us. Not counting all the manufacturing rebates and Ford rebates. What is Johnson Ford dealership giving us and they circled and proudly yelled we are giving you 4,528.40 which at the time sounded very fair. But it was a direct lie!! That number already included all the manufacturing rebates guaranteed to us. Reality was they didn’t give us half of that number. When all was realized and I went back to them thinking it was an honest mistake, they basically laughed in my face and never did a thing to make good on the fact I was upset, nor did they care. In fact the owner was there and never even asked to speak with me and nobody has tried to reach out and see if there is anything that can be done to make this a happier experience and it will be a week tomorrow! If you’re going to spend that kind of money, go to a dealership who appreciates your business!!! More

excellent guys I had bought a used car from them. Right after that, the next day, a few problems surfaced that I didn't notice at first. It took them several days I had bought a used car from them. Right after that, the next day, a few problems surfaced that I didn't notice at first. It took them several days to take care of these problems, but they did everything to address them, without a word of complaint. I would especially like to praise the girl I worked with - Stephanie Sheperd. She is a real pistol. Excellent guys, I highly recommend them. More

Great Service Brian Beauregard was great. He knew what I wanted and kept me posted on the inventory. I will definitely go back when we are looking for another vehi Brian Beauregard was great. He knew what I wanted and kept me posted on the inventory. I will definitely go back when we are looking for another vehicle. More

Great dealership . They were 80 miles away, but it was worth visiting them. FAR more friendly than the bigger city dealerships and still having good inventory and se . They were 80 miles away, but it was worth visiting them. FAR more friendly than the bigger city dealerships and still having good inventory and services. I have purchased from MANY dealers over the years, but these guys rank right up there with the best. More

Fast, courteus service. Went in for a 20K mile service. Fast polite service. Very satisfied. It was a pleasure to do business with them. Will be a regular there. Went in for a 20K mile service. Fast polite service. Very satisfied. It was a pleasure to do business with them. Will be a regular there. More