Johnson Ford

Almost had a repeat customer While I live and hour and a half away from Johnson Ford, my experience with the dealership was extremely positive, until sometime later. For star While I live and hour and a half away from Johnson Ford, my experience with the dealership was extremely positive, until sometime later. For starters, I found a certified pre-owned Ford Edge on cars.com and had inquired about the car via e-mail with sales manager Jim Russell. He answered my questions quickly and professionally to the point that I was comfortable with the car, sight unseen, to drive the hour and a half to Pittsfield to take a test drive and ultimately purchase the car. Once we got to the dealership, we were greeted by our sales consultant, Chris Brown. Chris was great – very personable and comfortable to work with. He did a great job showing us the car and explaining all the features. The first hiccup came when we began to negotiate the deal. I’m not going to knock them too hard for this, as I feel we got an ok deal on the car and value for my trade; granted it was like pulling teeth to come to an agreement. My wife and I almost left without purchasing. A word of advice for the sales management team – when you show the customer the KBB fair market value for the car you are selling and the trade it, make sure the numbers make sense. When presented with the fair market value for the Edge, the price they wanted me to pay for the car, even after ‘discounts’ was a few hundred dollars outside of this range. Then, when presented with the fair market value for my trade in, the price they were going to give me was a few hundred dollars LESS, even after they made a big deal about how much they wanted it and how good of a condition it was in. It was also a little disheartening to see my trade in go up for sale on their website for twice as much as they gave me, granted I know this is the name of the game. Once we agreed on a price, everything else went pretty smoothly, aside from an issue with the bank (their fax machine was broken?). Again, not Johnson Ford’s fault. Working with the Business Manager, Michael Cloherty, at this time, was very easy, if rushed. We even decided to purchase the extended warranty, which, turns out, is not a Ford factory-backed warranty. Here’s to hoping it works as they describe if we ever need to use it! My main issue came a month after all of this. When going over my paperwork, I realized that I OVERPAID Johnson Ford for my registration and DMV fees. I realize that the business manager needs to estimate these at the time of sale, especially since we were not registering this car in MA. Other dealers that I have bought cars from have So I decided to run this by Michael Cloherty. I first sent him an e-mail, with documentation showing what fees I paid the dealership and which fees were paid to the DMV. The difference was only about $185. When this e-mail went unanswered after a week, I called Michael directly and left a voicemail. Unreturned again, I sent another e-mail. He responded then that he would look into it. A week and a half later, I sent another e-mail and left another voicemail following up on the matter. The answer I got was that the fee that I paid went to the registration fees and inspection, as well as “hiring the runners” who delivered the vehicle to me – which, by the way 1) no body at Johnson Ford told me that I would need to pay to have the vehicle delivered – I made it VERY clear that I was willing to take delivery of the car at the dealership and 2) I was the one who had to wait at the DMV to register the car (yes, the runners were there, but they were dealing with other business as well. I have a background in the automotive sales space, and I have NEVER heard of making a customer pay for “runners” – they are already employees of the dealership and should be paid like any other non-sales dealership employee. After this, I send another e-mail to both the business manager, as well as Chris Johnson himself, both of which went unanswered. For a dealership that touts their customer relationships and how they were nominated “Dealer of the Year” from Time Magazine, I’m not seeing it – they are just another stereotypical, dishonest car dealership that only cares about the sale and xxxxxxx as much money as possible from buyers. I tend to support businesses, no matter their location, that treat me (a paying customer) well – and unfortunately because of this experience, I will not be a returning customer, nor can I recommend Johnson Ford Lincoln to prospective customers. More

Very positive Many, many thanks to Brian B. and Jim for al their help and patience involving my recent car purchase of a MZK. The whole team went well beyond e Many, many thanks to Brian B. and Jim for al their help and patience involving my recent car purchase of a MZK. The whole team went well beyond expectations: looking for the perfect car, working within my budget, my change of mind from wanting a 4-wheel drive to a hybrid, and answering all my questions. Brian was wonderful and extremely patient with his tutorials and the teaching of technical components to a technically-challenged driver. Jim went to a great deal of effort to secure the exact car I desired. Never did I feel pushed or encouraged to increase my budget. I felt my interests were elevated over the sale of a car. Thanks to everyone and you know where I will go when it comes time to trade -in my car…. years away. I will enthusiastically recommend Johnson Ford to anyone in the market for a car More

Best dealership,treats you as family! Dealing with Johnson Ford since. 2004. Great sales and service departments. They both go out of their way to make you feel like family and back up the Dealing with Johnson Ford since. 2004. Great sales and service departments. They both go out of their way to make you feel like family and back up their products. More

Unbelievable Service in Sales!!!!! I worked in 33 Ford/Lincoln/Mercury dealerships since 1986 as a tech, I know and seen everything that goes on. I was looking for a 2010-2012 Flame Blu I worked in 33 Ford/Lincoln/Mercury dealerships since 1986 as a tech, I know and seen everything that goes on. I was looking for a 2010-2012 Flame Blue Ford Fusion with 3.0L with nav. Almost extinct, Well turns out Johnson Ford had one. Almost 2 hours travel time from my house. I want it and I went to go see it Saturday. I loved it, I got treated like a friend and they talked to me like a friend. They even gave me a tour of their service dept. We made our deal, and get this, they delivered it to my house on Monday. I'm so excited. Best car buying experience ever. I just hope Mr. Johnson knows the talent of his Used Car Sales Manager-Jim Russell and Bryan one of his salesman, and better yet reward them with more then a pat on the back. If you need a car check these guys out. I know!!! More

Everyone at the dealership was very friendly and helpful before and after purchasing a new vehicle while explaining the various options and the electronic features. Bryan did not sell us a new automobile, h before and after purchasing a new vehicle while explaining the various options and the electronic features. Bryan did not sell us a new automobile, he helped us buy a new automobile. More

for a while now i was looking for a new vehicle searching all around different dealers throught new york ands mass looking at different brands, i have been a ford fan for a while, being in pittsfield johnson all around different dealers throught new york ands mass looking at different brands, i have been a ford fan for a while, being in pittsfield johnsons was the nearest dealership and have the best deal going. Bryan in sales was very helpful, did not pressure me at all like other dealers do, gave me the best deal for my trade in and the brand new vehicle. jay in the financing department was also very helpful answering every question i asked no matter hows stupid it sounded. if anyone is looking for a new vehicle dont go out of town go right to johnsons they have the best deals and excellent staff. More

My husband and I decided to purchase locally and stopped at this dealership to check out the autos we were interested in.. Bryan Beauregard was very attentive and most helpful and gave us an auto for a test at this dealership to check out the autos we were interested in.. Bryan Beauregard was very attentive and most helpful and gave us an auto for a test drive.. After checking out other dealerships too, we decided to go with Johnsons' and picked them to do business with.. Everyone was more than courteous and all, including the owner, were very easy to speak with and do business with.. We highly recommmend this dealership.. More

In all my years buying cars and trucks from various dealerships, I have never been made to feel like anything but a number. Most of whatever courtesy I got was quite obviously generated for the sole re dealerships, I have never been made to feel like anything but a number. Most of whatever courtesy I got was quite obviously generated for the sole reason of getting me to part with my cash. I actually found Johnson Ford/Lincoln/mercury/nissan by an internet search accident (kept the search radius broad) while researching a new Nissan Frontier. I was contacted within an hour from sending my inquiry by a most pleasant salesperson. Other dealerships (4) took days to get back to me and kept giving me the runaround when discussing prices. The salesperson from Johnson was willing to give me attractive prices and vehicle options right away. I got the feeling that I was being taken care of and not "taken". Upon my first visit to the dealership for the "talk and testdrive" I was impressed by how genuine the staff seemed. Everyone there was very laid back and easy to talk to yet very professional. They really did everything in their power to get me the vehicle I wanted and treated me with courtesy and respect the whole time. I never once felt pressured. They even worked with a local credit union to get me financed at a lower rate than my own credit union was offering. They didn't have to do that, but did, and all with a smile. Upon getting my vehicle I was impressed by how much the salesperson knew about the vehicle and walked me through all the bells and whistles until I was comfortable with everything. She even walked me around the dealership and personally introduced me to all the service staff. Who by the way are just as great and helpful. Service is great, prompt, and done right. I drove 35miles out of my way to visit this dealership even when I have 4 others within 15min. away, and I gladly do so for my service, and I'll do it again when it comes time for another purchase. Outstanding experience! And that doesn't come lightly from me. I have since told many friends and relatives to check them out as well. Not many places like this left around. More

Friendly and professional service.Laura was with us before during and after our purchase to insure that all went well.I would definitely recommend this dealership to people who asked and also friends a before during and after our purchase to insure that all went well.I would definitely recommend this dealership to people who asked and also friends and relatives.The service department is excellent as well. More