John Eagle Acura

I have a 2005 Acura and every time I have taken it in with Jesus I have always had exceptional customer service. Taking my car to the dealership is certainly not something I enjoy doing (dropping it with Jesus I have always had exceptional customer service. Taking my car to the dealership is certainly not something I enjoy doing (dropping it off, picking it up, getting the problem diagnosed, etc.) but Jesus alleviates the hassle. Not only does he answer all my questions but he gives detailed explanations on why and what is it that I need or don't need. In addition, my time is of great value to me and when Jesus says my car is ready to be picked up, it is absolutely ready. The car wash is just the cherry on top. This is what I feel reflects good customer service-punctuality, honesty, knowledge and the ability to communicate that with the customer. More

Jesus Montes is the finest service consultant that I have had the privilege of ever working with, bar none. Friendly, thorough, knowledgeable, flexible, timely, honest. Excellent follow-up and follow-through had the privilege of ever working with, bar none. Friendly, thorough, knowledgeable, flexible, timely, honest. Excellent follow-up and follow-through. Makes my every vist to the dealership a quality experience. More

EXCELLENT DEALERSHIP, EXCELLENT PEOPLE, EXCELLENT SERVICE DEPARTMENT (ERIC YOUNGER)...THIS IS THE REASON WE KEEP BUYING ACURA'S AND WILL CONTINUE TO DO SO IN THE FUTURE. THIS JOHN EAGLE ACURA TEAM IS FIRST DEPARTMENT (ERIC YOUNGER)...THIS IS THE REASON WE KEEP BUYING ACURA'S AND WILL CONTINUE TO DO SO IN THE FUTURE. THIS JOHN EAGLE ACURA TEAM IS FIRST CLASS PROFESSIONALISM WITHOUT A DOUBT AND WITH THE UNCERTAINTY OF SO MANY CAR MANUFACTURERS, JOHN EAGLE ACURA CONTINUES TO PERFORM WELL BEYOND EXPECTATIONS! More

My service rep, Eric Younger, is always very helpful, informative and tries very hard to ensure customer satisfaction. Eric also strives to provide me with a loaner car when repairs take several days, w informative and tries very hard to ensure customer satisfaction. Eric also strives to provide me with a loaner car when repairs take several days, which is very helpful to me. Eric has been a pleasure to work with when I bring my car in for maintenance or repairs. Overall, I have had a very positive experience in bringing my car to John Eagle Acura; however, I think that the repair costs tend to be a little too high. More

This is an EXCEPTIONAL dealership--fantastic accommodations. Its Service Department is phenomenal. I routinely have my car serviced at this location and am always impressed with the quality of accommodations. Its Service Department is phenomenal. I routinely have my car serviced at this location and am always impressed with the quality of the service and the professionalism of the Department's employees. I schedule my services through Jesus Montes. I believe his work ethic, knowledge, and pleasant demeanor are an asset to the Acura brand. He always updates me regarding the status of my service, reminds me of upcoming services, and follows-up after each service to ensure that I am satisfied. The experience is precisely what one would expect (and more) from a luxury dealer. I am more than satisfied with my purchase and am certain that my next purchase will also be an Acura. More

The service that Mr.Jesus Montes has given me is excellent. My cars have been taken car of during the maintenance visits, we have purchased several vehicles from this dealership and the attention fr excellent. My cars have been taken car of during the maintenance visits, we have purchased several vehicles from this dealership and the attention from the service department has been outstanding in the hand of Mr. Jesus Montes. Mr.Jesus Montes has been always been there to support me and deliver the services needs to my vehicles. We have always been helped by Mr. Montes since he is bilingual and I'm able to communicate my needs with him since he speaks Spanish and english. Based on the services that we received from Mr. Jesus Montes we have decide to buy more cars form Acura. More

I bought my new 2004 MDX online from John Eagle and have never taken it anywhere else for service, which has always been friendly, courteous, and efficient. I've always been able to arrange to use a loaner never taken it anywhere else for service, which has always been friendly, courteous, and efficient. I've always been able to arrange to use a loaner when my car's service was estimated to be lengthy. I have been very pleased that potential problems and any recalls outstanding were brought to my attention and promptly resolved. I feel that John Eagle in general and Eric Y specifically are looking out for my car and my best interests. More

We purchased our MDX in 2003 after also considering the Lexus SUV. To be honest, we knew the Lexus brand and reputation and had confidence in it. We were not so certain of Acura, but we ultimately liked Lexus SUV. To be honest, we knew the Lexus brand and reputation and had confidence in it. We were not so certain of Acura, but we ultimately liked the MDX and many of it's features better. We ulitmately purchased our MDX at John Eagle Acura at what was a fair market price. Since then, we have had terrific experience over the years and attribute a great deal of that to our service tech, Eric Younger. He's great. He has checked out service issues for us that ended up being covered by our extended warranty. He has had a loaner car available on a couple occasions when the repair merited it. He is always business-like and respectful, a true professional. Based on our experience, we hope our next purchase can be from John Eagle and it is a hybrid SUV so we can drive it feeling our comfort is not at the expense of our environment More

I purchased a used acura from another acura dealer and had original warranty, certified warranty, and paid for the extended coverage. When I was shopping John Eagle sales team said several different time had original warranty, certified warranty, and paid for the extended coverage. When I was shopping John Eagle sales team said several different times that the certified warranty was the same as the original. After several months of very good service at this dealer my original warranty expired. The next time I needed service I called and made an appointment and not until I came in did Alan in service tell me that it would cost me $125 just to look at my car. He said that the certified warranty was "Very different" from the original. My service (for an engine rattle) was likely to not be covered and I would have to pay for that in addition to the $125 fee. I asked what the difference in the two warranties was and he could not tell me. We walked together to the sales department and they could not tell us, Alan asked the receptionist at the front of the lobby for any documentation on the certified warranty and she said there was none, we walked to the finance department and they could not tell or show us anything. Short story is I left MAD, I went to another dealer and they seemed to think I was crazy when I asked about a fee just to look at the car, they found bad engine mounts and replaced them, fully covered, no charge to me. Get your story straight and don’t spring bogus charges on your once loyal customers. I will never return here again. More

Promises, Promises, Promises What a sales pitch!!! When you buy a new car from John Acura that is what you get. Free car washes, loaner cars---so where are they? Everytime we have booked service we ge When you buy a new car from John Acura that is what you get. Free car washes, loaner cars---so where are they? Everytime we have booked service we get the "sorry no loaner car" then when you throw a fit- they say "well, I guess we could get you a rental car" then why didn't you do that in the first place? Car wash- forget it- I don't have two hours to wait-and they know it! Thanks, but no thanks. No more John Eagle. More