John Eagle Acura

I have been dealing with the John Eagle Acura dealership for a couple of years and have found that they are very responsive to all of my needs. Vy Nguyen, Service Advisor, has provided such a great experien for a couple of years and have found that they are very responsive to all of my needs. Vy Nguyen, Service Advisor, has provided such a great experience for me that I feel I will always be taken care of here. I would highly recommend this dealership for a job well done in every aspect. More

Everything about John Eagle Acura is top-notch, the environment, the people, the respect, the efficiency, the quality of work, the willingness of everyone around you to be helpful and kind and consider environment, the people, the respect, the efficiency, the quality of work, the willingness of everyone around you to be helpful and kind and considerate. Some people don't agree with my decision to take my car to the dealer for service, but it's worth it to me, being a widowed female, to know that my car is getting the best of care and that I won't be taken advantage of. Finding a good, reputable, trustworthly mechanic is as good as gold, and appreciate it. Eric Younger has been my contact person in the service department for years and his integrity, knowledge, kindness, dedication and honesty is truly appreciated and since he is the "face" of the dealership as far as I am concerned, he should be acknowledged and commended for his efforts. I will continue to take my car to John Eagle Acura in the future and I am grateful for and feel blessed by their presence in my life now. More

Vy was very professional and took care of everything I needed as a customer purchasing a 2009 TL. There were a few things that the car still needed, in regards to service, and Vy handed them very profess needed as a customer purchasing a 2009 TL. There were a few things that the car still needed, in regards to service, and Vy handed them very professionally, and worked around my schedule. Richard was also very helpful. He actually sold me the car, and took care of me even after his portion of what was required was done. Richard made sure I understood everything in regards to how the car worked, and even called me up to make sure I was enjoying the car, as well as when I had a question, he made sure I spoke to the right person if he couldn't personally answer it. Both Acura employees went above and beyond what was expected in my opinion, and allowed me to feel comfortable purchasing my vehicle and getting the service it required. More

I don't understand some of these reviews, I have been dealing with John Eagle acura for almost 5 yr's I had an issue with the F&I person but I cleared that up EZ First You need to know that I can be a P dealing with John Eagle acura for almost 5 yr's I had an issue with the F&I person but I cleared that up EZ First You need to know that I can be a PAIN IN THE REAR, I have very high expectations, and I'm not easy to please as a consumer, ALL my experience at John Eagle have been great, In service you need to ask for "ERIC YOUNGER" He will take care of you as if you have a friend in the business, If You need a loaner car MAKE AN APPOINTMENT HE WILL TELL YOU WHEN HE HAS A LOANER AVAILABLE AND YOU GO IN ON THAT DAY, BINGO. . I HAVE GONE INTO JOHN EAGLE ACURA'S SERVICE WITH COMPLAINS ABOUT 4 OR 5 DIFFERENT ISSUES, WHEN I PICK UP MY CAR, EVERYTHING IS FIXED NOTHING HAS BEEN OVERLOOKED AT TIMES THING'S LIKE RECALLS ARE PERFORMED WITH OUT ME EVEN KNOWING UNTIL I SPEAK WITH ERIC. MY CAR IS ALWAYS VACUUMED AND WASHED BEFORE I PICK IT UP 100% OF THE TIME PEOPLE, NOT 100% OF EVERYTHING THAT GOES WRONG WITH A CAR IS COVERED UNDER WARRANTY, BUT IN MY DEALINGS WITH MR YOUNGER, HE HAS ALWAYS WORKED HARD TO TRY AND GET MY ISSUE'S COVERED AND MOST OF THE TIME HE'S SUCCESSFUL. BEING THE P.I.T.A., THAT I AM I FIND THAT IF YOU COMMUNICATE WITH A PERSON, TELL THEM WHAT YOU WANT / NEED / EXPECT YOU USUALLY GET IT. THERE HAVE BEEN TIMES WHEN SOMETHING HAPPENS WITH MY ACURA AND THEY WONT HAVE A LOANER AVAILABLE BUT THAT'S RARE. THAT'S WHY WE BUY ACURA 'S IN THE FIRST PLACE, THEY DON'T BREAK DOWN OFTEN SO UNLIKE FORD OR CHEVY THAT DON'T HAVE A HUGE FLEET OF LOANERS.THE NEXT TIME YOU HAVE A SERVICE PROBLEM, ASK FOR ERIC YOUNGER HE WILL WORK HARD FOR YOU AND DO THINGS RIGHT THE FIRST TIME. I WILL END THIS, SAYING I'M SORRY FOR THE RANT, AND I HAVE NO AFFILIATION WITH THIS COMPANY OR MR,YOUNGER,OTHER THAT HE IS MY SERVICE WRITER. More

Purchased 3 cars in 6 yrs. from John Eagle, when ever service needed have worked with Eric Younger who has always taken very good care of us, one of the main reasons I have purchased the new cars. It is service needed have worked with Eric Younger who has always taken very good care of us, one of the main reasons I have purchased the new cars. It is great to have confidence in the service dept., Eric provides this. More

Jesus has provided a great service here at John Eagle, and when I worked with him at Gilman Acura. He's personable, has great memory of who we were as customers (from another dealership over a couple year and when I worked with him at Gilman Acura. He's personable, has great memory of who we were as customers (from another dealership over a couple years ago in fact). He was to the point, and explained problems and solutions to a satisfactory degree. Would love to work with him again. More

I have worked with several service reps. at John Eagle. Jesus is the only one I see now because he is an extremely nice person along with a great attitude. Working with him is something I do look forward Jesus is the only one I see now because he is an extremely nice person along with a great attitude. Working with him is something I do look forward too. This is my second Acura, and because of John Eagles work and service I will continue to buy another Acura. Good, sturdy vehicles. I recommend Jesus as a service agent. He will always keep you updated and will treat you with respect. More

Jesus responded immediately to the situation(dead battery) and had the problem resolved completely within 20 minutes. The battery was replaced under warranty and the vehicle was inspected for any oth battery) and had the problem resolved completely within 20 minutes. The battery was replaced under warranty and the vehicle was inspected for any other possible st up problems before it was returned to me. Jesus responded with a terrific sense of ugency. I am very pleased with everything that happened More

I have a 2005 Acura and every time I have taken it in with Jesus I have always had exceptional customer service. Taking my car to the dealership is certainly not something I enjoy doing (dropping it with Jesus I have always had exceptional customer service. Taking my car to the dealership is certainly not something I enjoy doing (dropping it off, picking it up, getting the problem diagnosed, etc.) but Jesus alleviates the hassle. Not only does he answer all my questions but he gives detailed explanations on why and what is it that I need or don't need. In addition, my time is of great value to me and when Jesus says my car is ready to be picked up, it is absolutely ready. The car wash is just the cherry on top. This is what I feel reflects good customer service-punctuality, honesty, knowledge and the ability to communicate that with the customer. More

Jesus Montes is the finest service consultant that I have had the privilege of ever working with, bar none. Friendly, thorough, knowledgeable, flexible, timely, honest. Excellent follow-up and follow-through had the privilege of ever working with, bar none. Friendly, thorough, knowledgeable, flexible, timely, honest. Excellent follow-up and follow-through. Makes my every vist to the dealership a quality experience. More