John Eagle Acura

Deceptive practice, they don’t disclose information about vehicle accident and repair. I would not recommend doing business with them. I’m sure I’m not the only one that has this unfortunate experience about vehicle accident and repair. I would not recommend doing business with them. I’m sure I’m not the only one that has this unfortunate experience with them. More

They just weren’t helpful they were almost mad that I flew into purchase a vehicle from them. I had more than enough cash to make a deal happen but the energy overall just wasn’t I wasn’t well received. flew into purchase a vehicle from them. I had more than enough cash to make a deal happen but the energy overall just wasn’t I wasn’t well received. More

Unbelievable, for a Acura recall job, that the service representative denied a 'Complimentary' shuttle ride home because it was 15.1 miles away, Had it been 15 miles, they would have said yes! Representat representative denied a 'Complimentary' shuttle ride home because it was 15.1 miles away, Had it been 15 miles, they would have said yes! Representative mentioned, these rides are for customers who service vehicles regularly., I was told to have vehicle picked up as soon as work was done. They wouldn't hold the car over the weekend. Subsequently, I let the manager know, who suggested otherwise. Poor experience overall. More

Made an appoint, drove over an hour to see the car and as soon as I got there the sales associate Jackson Russell who I made an appointment with was too busy to help me and the car was already sold. I previo soon as I got there the sales associate Jackson Russell who I made an appointment with was too busy to help me and the car was already sold. I previously purchased a car in the past and had a good experience. But this time around it was awful. I will never again buy a car from here and make sure anyone who considers an Acura does not as well. More

They just want to rip you off by selling you “unlimited life time oil change “ plan and selling you all kinds of overpriced services….will not buy any car from this dealership again!!! life time oil change “ plan and selling you all kinds of overpriced services….will not buy any car from this dealership again!!! More

Not transparent nor honest. Just bought a used car for my daughter. I was told the car came as is no warranty. Got to the GAP insurance part of the finance and I was told what m Just bought a used car for my daughter. I was told the car came as is no warranty. Got to the GAP insurance part of the finance and I was told what my monthly payment would be with each option, decided not to get any. Finance guy left his office for several minutes, came back and said they are finishing getting the car ready and good news I was able to get you a small warranty! This was after I signed all actual papers copies. I should have asked to see all the electronic version better before signing electronically. I was under the impression it was just the final touches for the finance side, not the first time Ive had to sign both paper and electronic when purchasing a car. Imagine my surprise when I go to make my first payment on the loan and see my loan amount is $4,000 more than what I originally signed for the car because of the added 3 year warranty I said I did not want. I was not given any copies of the signed paper though, only electronic on a stick drive. I could have purchased a new car for the price I am now having to pay for a used one. Buyer beware!!!! I will never buy another vehicle from this dealer and will spread the word about this. Which is sad because I had a good experience. Not worth the unexpected $4000 though. More

I have purchased my last 5 cars from John Eagle Acura. They are always a pleasure to do business with. They are fair and they don't play games or do the gimmicks. I decided with my most recent purchase to They are always a pleasure to do business with. They are fair and they don't play games or do the gimmicks. I decided with my most recent purchase to try a different dealership, after days of frustration and haggling, I went back to JEA. Jonathan was my salesman, and he was phenomenal. Everyone there is professional and kind, but Jonathan definitely made my experience stress-free and fun. My husband and I laughed through most of the transaction. Jonathan even helped me prank my daughter, who the car was a surprise gift for. I give them a 11/10. We have a very long decades track history with John Eagle for sales and service, and they always exceed our expectations. Oh, they have a guy that comes through sometimes that sells fruit. Best I've ever had. More

The dealer wanted to charge 20% in fees on a used car while paying cash- dishonest and shady while paying cash- dishonest and shady More

Never in my life have i met a group of more dishonest people. From the used car salesman, Vinh, to the finance manager our car buying experience was disgusting. If i could give -5 stars I would. We went people. From the used car salesman, Vinh, to the finance manager our car buying experience was disgusting. If i could give -5 stars I would. We went in knowing what car we were going to purchase, test drove and in beginning the finance process they added 5k to the 18k car in lojack and maintenence fees, neither of which we asked for or were made aware of. We also told them we had out of house financing and they just needed to enter the information in our lender and they agreed only to run our credit twice in the next ten minutes without us there or approving the inquiries. When we confronted them they lied about it so I contacted my lender and they said to beware, john eagle was shopping our loan to different lenders so they could make money on the backside of the loan. And that they had, in fact, run it two additional times for no reason except to secure financing that would benefit them. These guys should be in jail, not selling cars or messing with peoples credit. Buyer beware! More