John Eagle Acura

I had the absolute WORST experience during and after purchasing a car from John Eagle Acura in Houston, TX. From the incompetent salesman to the absolutely horrible treatment from their finance departm purchasing a car from John Eagle Acura in Houston, TX. From the incompetent salesman to the absolutely horrible treatment from their finance department the experience is one I would never wish on anyone. The salesman was completely inept. He didn't have to do any real work or selling. I came in having done my research - I knew all the specs, had already taken a test drive, didn't need any kind of pitch and had virtually no questions. I guess I threw him off his game because he never asked for my ID or insurance card. They sold me a car without having verified who I was! I could have been anyone - I could have been committing identify fraud for all they knew. He realized his mistake hours later but they had closed and it was late. Since I driving back home (out of state) the next morning it was going to be days before I could fax him all my info. That ended up being lucky for me because once I got home and had time to pour over all the contracts and analyze the numbers I had several changes/refunds I wanted issued. That is when it got really ugly. The salesman actually threatened me over the phone because I hadn't faxed my documents (3 business days later) and I'm sure he was in big trouble over it. I'm guessing they can't sell a loan without those documents so they were sitting on a $27k loan they couldn't do anything with. The finance guy never returned my calls or emails, he was ivasive and down right rude. Through everything I always maintained my level of professionalism but I was firm about what I wanted. I am still fighting with them over an issue with my warranty. It has been elevated to the finance manager and I guess because I'm a female he has treated me like I'm an idiot. He was condescending and rude but I will not be deterred. I will fly back to TX to argue with them to clear the matter up if need be. Please, whatever you do - DO NOT purchase your next vehicle from these people. They are the epitome of slimy car salesmen. More

I bought a 2005 RSX here a year ago and in retrospect it was a great experience. I requested a quote online from several dealers and JEA came through with one a couple hundred over invoice. When I arrived was a great experience. I requested a quote online from several dealers and JEA came through with one a couple hundred over invoice. When I arrived to purchase the car there was no funny business with tint, "protectant", or any other unasked for dealer added accessories. The car I wanted at the price I was quoted, really the most you can ask for. More

I bought a new car from them in February and traded in my car. A few months later I got a notice in the mail from the North Texas Tollway saying I had been on the tollway and hadn't payed and now there were car. A few months later I got a notice in the mail from the North Texas Tollway saying I had been on the tollway and hadn't payed and now there were fines attached. I told them I had traded in the car to Sport-City and no longer owned it. I called sport-city and they assured me they would take care of the problem. I have received three notices from NTTA and contacted sport-city who said they had taken care of this. It is now September 14 and NTTA just phoned again and said IT IS STILL NOT TAKEN CARE OF!!! I love the car I bought, but it is not worth this hassle and I will not buy another car from sport-city or any other John Eagle dealership and will definitely not reccomend them to anyone. More