John Eagle Acura

This dealership was fantastic. Straight forward pricing and great customer service. I shopped all four dealers in Houston and I am glad I shopped John Eagle. Anyone who wants to be treated like you busin and great customer service. I shopped all four dealers in Houston and I am glad I shopped John Eagle. Anyone who wants to be treated like you business matters and get a great price should go to John eagle. More

I will not recommend this dealer for service to anyone. I will not recommend this dealer for service to anyone. After I drove over 45 miles to take my Acura for service and for a warranty issue, which I e I will not recommend this dealer for service to anyone. After I drove over 45 miles to take my Acura for service and for a warranty issue, which I ended up paying over $500, they did not put my front bumper right and cracked the base of a headlamp. When I went back to show them what happened, the service manager looked at the issues and started blaming me for it and screaming that I was setting him up for that. I experienced the most unprofessional and low customer service ever. There are no words to describe the way a service manager conducted his business and approached a client. I sincerely hope that no one goes through what I went through at that dealership. It is very sad. More

MY EXPERIENCE WITH JOHN EAGLE ACURA WAS GOOD. I WAS NOT HAPPY WITH THE ADD-ON INSURANCE (DISABILITY, HEALTH AND WHO KNOWS WHAT ELSE) THAT IS PACKAGED INTO "SPECIAL" INTEREST RATES. BUT, THERE WASN'T MUCH H HAPPY WITH THE ADD-ON INSURANCE (DISABILITY, HEALTH AND WHO KNOWS WHAT ELSE) THAT IS PACKAGED INTO "SPECIAL" INTEREST RATES. BUT, THERE WASN'T MUCH HAGGLING AND NONSENSE OTHERWISE. More

Over priced, faulty loan papers, undocumented charges, and horrible service. I will never visit nor recommend this dealer to anyone! They will receive what is coming to them in the long-run, meaning I h and horrible service. I will never visit nor recommend this dealer to anyone! They will receive what is coming to them in the long-run, meaning I hope their doors are forced closed and go bankrupt. Do not trust these people and what ever you decide on do not but John Eagle More

I had the absolute WORST experience during and after purchasing a car from John Eagle Acura in Houston, TX. From the incompetent salesman to the absolutely horrible treatment from their finance departm purchasing a car from John Eagle Acura in Houston, TX. From the incompetent salesman to the absolutely horrible treatment from their finance department the experience is one I would never wish on anyone. The salesman was completely inept. He didn't have to do any real work or selling. I came in having done my research - I knew all the specs, had already taken a test drive, didn't need any kind of pitch and had virtually no questions. I guess I threw him off his game because he never asked for my ID or insurance card. They sold me a car without having verified who I was! I could have been anyone - I could have been committing identify fraud for all they knew. He realized his mistake hours later but they had closed and it was late. Since I driving back home (out of state) the next morning it was going to be days before I could fax him all my info. That ended up being lucky for me because once I got home and had time to pour over all the contracts and analyze the numbers I had several changes/refunds I wanted issued. That is when it got really ugly. The salesman actually threatened me over the phone because I hadn't faxed my documents (3 business days later) and I'm sure he was in big trouble over it. I'm guessing they can't sell a loan without those documents so they were sitting on a $27k loan they couldn't do anything with. The finance guy never returned my calls or emails, he was ivasive and down right rude. Through everything I always maintained my level of professionalism but I was firm about what I wanted. I am still fighting with them over an issue with my warranty. It has been elevated to the finance manager and I guess because I'm a female he has treated me like I'm an idiot. He was condescending and rude but I will not be deterred. I will fly back to TX to argue with them to clear the matter up if need be. Please, whatever you do - DO NOT purchase your next vehicle from these people. They are the epitome of slimy car salesmen. More

I bought a 2005 RSX here a year ago and in retrospect it was a great experience. I requested a quote online from several dealers and JEA came through with one a couple hundred over invoice. When I arrived was a great experience. I requested a quote online from several dealers and JEA came through with one a couple hundred over invoice. When I arrived to purchase the car there was no funny business with tint, "protectant", or any other unasked for dealer added accessories. The car I wanted at the price I was quoted, really the most you can ask for. More

I bought a new car from them in February and traded in my car. A few months later I got a notice in the mail from the North Texas Tollway saying I had been on the tollway and hadn't payed and now there were car. A few months later I got a notice in the mail from the North Texas Tollway saying I had been on the tollway and hadn't payed and now there were fines attached. I told them I had traded in the car to Sport-City and no longer owned it. I called sport-city and they assured me they would take care of the problem. I have received three notices from NTTA and contacted sport-city who said they had taken care of this. It is now September 14 and NTTA just phoned again and said IT IS STILL NOT TAKEN CARE OF!!! I love the car I bought, but it is not worth this hassle and I will not buy another car from sport-city or any other John Eagle dealership and will definitely not reccomend them to anyone. More