John Eagle Acura

Found a used car online went were very interested in. Went to the dealership, located the car and decided we did in fact like it. A sales person came put to greet us. We showed him the car and we went i Went to the dealership, located the car and decided we did in fact like it. A sales person came put to greet us. We showed him the car and we went in dealership to sign in and wait to drive. It took 45 minutes to get the started, the sales person said the battery was dead, but assured us all was good with the vehicle. We drove the car and decided to purchase. Went inside to start the process, about 20 minutes later sales person came back with an offer $5000.00 over on line price plus tax, title and license. My husband said no we aren't interested, basically sales person left and came back twice before we agreed on a price. My husband told him we were already pre-approved through capital one and had verification code to give them for a loan. Sales person said okay great. He leaves and doesn't come back after almost 45 minutes. My phone alerted me for an email which then alerted me that my credit score just changed!! The stupid finance department ran a hard credit report before evening speaking with and getting my pre approval code!! My husband was irrate and became very angry. He insisted on speaking with a manager. 3 men came out and lied, giving some ridiculous excuse for running a credit check when it was not necessary!!! We sat and waited for another hour. Finally another person from the finance department came out to get us. When I asked why they ran my credit report I got some song and dance excuse as to the necessity. I became very angry and frustrated and l am not proud of the way I acted but was angrily inappropriate because I was being lied to again. This finance guy went and got the manager. The manager then comes and starts the same line of lies. So I lost it with him and told gim he screwed up my credit for NOTHING!!! He got angry and said...we are done. Not going any further with loan. I said great you screwed up my credit and now you are done because your finance department is CRAP!!! He then told me I could dispute it with the credit bureau. I have purchased 3 brand new vehicles and 3 used vehicles and financed them ALL. I have NEVER in my life delt with such complete incompetence and igonorance when purchasing a vehicle. THIS IS ABSOLUTELY THE WORST DEALERSHIP AND FINANCE DEPARTMENT I HAVE EVER SEEN. If you are looking for an Acura or a used vehicle BEWARE BEGORE USING THIS DEALERSHIP. More

Wish I had seen the reviews before buying a car here. I expected more from Acura but this isn't the first John Eagle Dealer I had issues with especially when it comes to the finance department. I cancele I expected more from Acura but this isn't the first John Eagle Dealer I had issues with especially when it comes to the finance department. I canceled GAP insurance and never received my refund. Every time I call they give a reason just to stall or get me off the phone. I'm still paying interest on GAP insurance I don't have. More

I went this weekend to purchase a vehicle from this location. Waited 4 hours to then get to talk to the financial department. They didn’t communicate warranties properly. They put so many warranties th location. Waited 4 hours to then get to talk to the financial department. They didn’t communicate warranties properly. They put so many warranties that I wasn’t aware of and the total came up to be almost as much as what I owed just in warranties. Now they are saying they can’t cancel the warranties that I did not approved but since I sign paperwork they can’t do anything about it just because I was tired and wanted to go home with my new car and trusted them blindly. They will take advantage of you specially if you’re a first time buyer. Do not recommend. More

****DISHONEST PRACTICES******************** First problem False advertising of a Pre-Cert. 2022 Acura MDX for $41800 and when I called, they told me that it was really $44,800 because the advertised problem False advertising of a Pre-Cert. 2022 Acura MDX for $41800 and when I called, they told me that it was really $44,800 because the advertised price did not include pre-certification price and other packages. I called them out on this practice and how this is misleading. We then negotiated a price for $44,500 and that I would be calling Monday to send over the payment details and insurance information. I called today, Monday and they said that the car sold but we had another car for you. This was very Shady also known as a bait and switch tactic. More

Purchased a 2021 TLX Type-S CASH off the show room floor in March of 2022 and promised a car cover and windshield cover when they came in and to this day still haven't received a call or anything. I spent 7 in March of 2022 and promised a car cover and windshield cover when they came in and to this day still haven't received a call or anything. I spent 7k over MSRP because I couldn't wait and they could care less to at least give me a few freebies for my car which I was promised. More

I had a great experience buying my vehicle. I would give 5 stars for that. However, I have tried contacting this dealership daily for 10 days now about my plates that still are not in and I hav I would give 5 stars for that. However, I have tried contacting this dealership daily for 10 days now about my plates that still are not in and I have been driving around with expired tags. I just wanted to see what the status was of the plates and if I can get new tags with a new expiration date. I have left many messages, sent emails, used the chat feature on the website which I was ensured someone would contact me, and spoke to the young lady that answers the phone and she did not even know who else to connect me with. Very horrible customer service. If I get a ticket for expired tags I will not be happy! More

I would not recommend buying from this dealership to ANYBODY. The price and car advertised online were not the price and vehicle offered. We saw a ‘Certified Pre-Owned TLX’ on the dealer website for a g ANYBODY. The price and car advertised online were not the price and vehicle offered. We saw a ‘Certified Pre-Owned TLX’ on the dealer website for a great price, when we got the ‘final cost’ it had the price listed online plus an additional $1696 for it to be CPO’d (though it was listed as a CPO Acura) and an additional $799 for the tint and low jack package which were ALREADY on the vehicle. Not to mention, the description describes the cost as inclusive of these features. When we asked the manager why they’d advertise one price then add on costs for features that were advertised (and already on the vehicle) we were told “all dealerships do that.” After some negotiation we drove nearly 3 hours to also find out the photos online were not of the actual vehicle, but a vehicle with a higher trim. Photos showed wireless charging and HUD which were not actually features of the vehicle. Furthermore we were told financing was as low as 3.9% so we applied online and came in only to be told that with an excellent credit score the best rate we could get was 10 PERCENT! When we told them we were already approved for a better rate through our credit union we were told that we would have to get a purchase order, take it to our credit union (in Austin) and return with a Money Order from the credit union. What in the 1989 crap is this?! Also, I have many years of experience with dealership purchases and I have never not had a manager come acknowledge me or thank me for my business. Overall very unprofessional and misleading. More

In August 2024 purcsed my first and last car from John Eagle Acura. I traded in and paid cash for the remaining balance on my 2024 MDX. The salesman was great, David, but everything after him has bee Eagle Acura. I traded in and paid cash for the remaining balance on my 2024 MDX. The salesman was great, David, but everything after him has been a nightmare. My story is as follows: Purchased a car in early August and returned the car 7 days later due to significant steering issue. JE Sales Manager agreed to the replace the car, “ like for like” at “ (“$0”) but failed to tell me the extended and specific warrantees I purchased originally would not transfer and would have to be repurchased. I learned this when the second car came in while transferring the paperwork. , I was told at transfer initially that the cost to keep the same coverages I had bought originally was an additional $6700 to my account. I was outraged since I was only in the predicament due to the failure of the first car and not aware of these additional cost. . After a couple hours going back and forth with the finance department, I was offered a deal that cost me the NITRO tire warranty ($1150) + $350 dollars out of pocket in order to drive out the new car. ( It is clear to me JE knew they had me over a barrel and did their best take advantage of me.) One of the services I purchased, under protest, included LoJack which JE puts on all its cars. I did not want Lojack due to costs and value but was told at closing JE will not sale a car without it. JE finance people worked hard at closing on the first car to sell warranties without discussing and explaining what i was really buying. I explicitly told the finance person at first closing I did not want a tire warranty (NITRO) but somehow he put it on the sheet. I did sign the sales approval but missed this NTRI addition likely due to a long process, many documents and overall long day. I accept my responsibility but clearly missed this on the contract. In the end, There sales/finance staff clearly tried to take advantage of me and were successful taking $1500 additional from me based on the loss of NITRO and extra Out of pocket. Although I did not want this NITRO warranty, I paid for it but now do not have it to satisfy JE numbers. I only agreed to this deal due to my disgust with these people and wanting to get away as soon as I could. My suggestion to anyone looking for an Acura, look around at other dealers before going to JE. If a person decides on purchasing a vehicle from JE I suggest take your lawyer, since these people are only considerate to their bottom line at the expense of their customers at the end of the day based on my experience. John Eagle Is responsible for my awful buying experience and tainted my initial enjoyment of my new car. More

It is hardly even worth writing a review since the other reviews make it so obvious to avoid this dealership. They advertised a car as CPO and then tried to charge me for the certification. Talk about a bai reviews make it so obvious to avoid this dealership. They advertised a car as CPO and then tried to charge me for the certification. Talk about a bait and switch. The sales manager tried to convince me that this was SOP for all dealerships. Try your scams on someone else buddy. You wasted my time, but I'm glad you showed your true colors. More

Bad customer service in service department thinking change my Acura 2020 MDX Service department is not cooperate change my Acura 2020 MDX Service department is not cooperate More