John Eagle Acura

Just an absolute joke of a dealership. Doing everything in their power to not fix something under warranty, despite 5 trips to dealership, dozens of videos proving the issue, and doing lot Doing everything in their power to not fix something under warranty, despite 5 trips to dealership, dozens of videos proving the issue, and doing lots of outside research on automotive forums to prove how common the issue is. Every single time the excuse is "cannot replicate" after taking the vehicle for a 5 minute spin around the dealership parking lot. An oil change takes 4 hours. I had my brake fluid replaced at a different mechanic shop as part of routine maintenance, and i was told by this dealership months later that my brake fluid looks due to replace. Once I told them that it was literally just replaced they backtracked saying "oh, um, actually it doesnt look that bad". I am a medical professional and will be doing everything in my power to convince all of my colleagues to take their business elsewhere More

I had similar reservations after reading all the reviews but it was close to the house so I went by to check out their inventory. I was greeted by David Guzman and he helped me throughout the way.. I even l but it was close to the house so I went by to check out their inventory. I was greeted by David Guzman and he helped me throughout the way.. I even let him know that I was very hesitant with working with him because of the awful reviews I read. He was still patient and kind and reassured me that he would take good care of me and I had nothing to worry about.. I blew him off and even shopped around different dealers but none had the same type of customer service David showed me.. so I ended up purchasing my car with John Eagle Acura in Katy. The scariest part was the financing since I didn’t know what to expect.. but alas, David kept his word and they gave me a great price for my trade in and rates for purchase. Even the finance manager, Josh Conry was attentive, understanding and worked with me to make sure I was comfortable with the purchase. To say the least, I would buy from David Guzman again. He knows his cars and still to this day attentive and responsive to any questions that I have (it’s been over a month now since I bought the car). I forgot to mention, that while shopping for cars, I was quoted a lot higher prices at other dealerships than what David did.. Also, yes, you do have to finance through them but the rates were good so I was okay with it. More

I have no idea why anyone would do business with these people. All of the dirty tricks that you used to hear about car dealerships but you thought no one does that anymore, they still do them. I wouldn’t people. All of the dirty tricks that you used to hear about car dealerships but you thought no one does that anymore, they still do them. I wouldn’t purchase a coke from their vending machine if I was dying of thirst. And before I get the canned response from Charles Reese, I left you a message two days before I’m leaving this review. If you want to talk to me, then you call me. More

Ding Cheng who was the finance manager presented a contract with a wrong finance amount and I signed because I did not expect he did the mistake. I noticed and informed him right away after I signed contract with a wrong finance amount and I signed because I did not expect he did the mistake. I noticed and informed him right away after I signed so he fixed it and let me sign another contract with the correct amount but not sure if it was his intention or mistake that he reported to Acura finance the wrong amount. The difference in the finance amount is $1139.08. He emailed me on 06/30/22 that a check had been sent to Acura Finance and I would see this happened in a couple weeks. I followed up with him on 08/17/22 since I still did not see the credit. I escalate this issue with his boss who is Joseph Conry (Finance Director). Joseph blamed on me to sign the wrong contract and he and Ding fixed my problem instead it's Ding's problem but apparently none of them take action on returning my credit. Joseph never returns my phone calls, nor emails. I finally talked to Charles Reese and took him ONLY 2 business days for me to see the credit! Kudos to Charles Reese! Took Ding and Josephine months and going nowhere!!! To me, they both just ignore my issue!!! I will definitely won't want another horrible experience like this with John Eagle Acura, lot of time and stress for a VERY SMALL issue!!! Not to mentioned, I was at the dealer at 10am and did not leave the place until 4:30pm, very ridiculous long. Not sure if that their strategy to stress you out so you cannot think wisely any more!!! More

They do organized cheating here. They maid me purchase services which rejected by me during negotiation. Without telling services are added they took sign and later said you signed. They maid me purchase services which rejected by me during negotiation. Without telling services are added they took sign and later said you signed. They sold vehicle with windshield crack and not ready to replace. They promised to fill the gas when I come for fixing windshield but when I asked they said not aware of promise. I regret for buying vehicle here. More

TO GM RESPONSE BELOW: "Certain programs and specials are not eligible to be combined, therefore in this specific case you may not have qualified" WHAT A JOKE! We paid sticker price on the car PLUS the deale not eligible to be combined, therefore in this specific case you may not have qualified" WHAT A JOKE! We paid sticker price on the car PLUS the dealer added package with taxes and other fees! i'd like to know what "programs and specials" we benefited from to not qualify for the 3.9% rate! there are other similar reviews complaining about the same with customers who have GREAT credit scores! so wth are you talking about!? you guys are price gouging! BBB should know about this scam! you can't deny the facts! We were fools to put a deposit down and sign papers without learning about your scam but i hope this review is helpful to customers who can avoid giving you their business! More

BUYERS BEWARE! For those thinking of Financing the car needs to be educated, I wish I knew about the scam before I even put a $1k deposit on a $72K car (Acura MDX a For those thinking of Financing the car needs to be educated, I wish I knew about the scam before I even put a $1k deposit on a $72K car (Acura MDX advance package). Writing the review day after the whole experience so it’s fresh and I will be doing more inquiry to see whether Honda/Acura or John eagle acura is scamming/lying to it’s customers for reasons below. 1. You can’t pay cash and you must finance through Honda /Acura Financial 2. $3000 charge added to price of car if you choose to finance through other lenders 3. $3000 charge added to price of car to get 3.9% for 48months (as advertised on Acura’s website) EVEN if you are well qualified with a credit score of 800+ 4. My wife’s credit score was 797 and she was given a rate of 6.87% for 84 months!! So, we would pay $16k in interest on a $72k car EVEN WITH A GREAT CREDIT SCORE! 5. Was told by John Eagle Acura dealership manager and finance guy that this is how Acura lures buyers by advertising low rate but in reality it is not the case AND recommended that I refinance through lender of my choice after 4 months of making payments to Honda/Acura financial 6. You can’t opt out of dealer added package of $2500 which includes LoJack, protective coating on exterior and interior, window tint This was my wife’s first NEW car and We were very excited to take the car home until we sat down in the finance office to finalize the paperwork which ruined the whole experience. We went in with an understanding that we would qualify for 3.9% for 48months because we have such great credit BUT we were very wrong for reasons 1-4 above. We were so frustrated that we wanted to leave but were told that we would not be reimbursed $1000 deposit if we chose to walk away so we had no choice but to go through the process AND will be refinancing as soon as able! More

Buyer beware! All dealers are not equal. I was unable to find the vehicle I wanted at my local dealership so decided to get it from John Eagle Acura. I was t All dealers are not equal. I was unable to find the vehicle I wanted at my local dealership so decided to get it from John Eagle Acura. I was told that I could put a deposit down and have the vehicle I wanted the next week, it was in transit and would be mine if I gave them the deposit. I signed the paperwork for the deposit and never questioned what the salesman told me. Unfortunately, I did not pay enough attention to the paperwork and realized that on the deposit paperwork there was also a stamp saying I could not combine my “partial payment” with any other offer. The vehicle did come in about a week late and as I went to pick it up I realized that they were limiting me tremendously on any purchase option for financing and that I had to take a long finance plan with high interest rates. He never talked about any finance options at the time of the deposit – only price of vehicle and trade in options. I was not allowed to put additional monies down on vehicle or get finance options. Fortunately, I have the means to pay off the vehicle early or I would be paying extreme finance rates. I realized quickly that I had made a mistake and felt that I had been mislead on several occasions. The salesman also told me that the vehicle was originally scheduled for someone else and that he gave it to me and ordered them another. This is my fourth new Acura vehicle and I have always felt good about the other dealerships. I would never purchase from here again and left with a bad taste instead of feeling good about the beautiful vehicle I had just purchased. More

Sold me a used car with bad AC. . repairs over 5k... "Bought as is they said... Not really a trusty dealer... buyers ve aware...!!! . repairs over 5k... "Bought as is they said... Not really a trusty dealer... buyers ve aware...!!! More

Bought my second vehicle, New 2022 MDX and everyone was super helpful and from sales to finance, everyone was great. ! Definitely recommend. super helpful and from sales to finance, everyone was great. ! Definitely recommend. More