John Eagle Acura

Buyer beware! All dealers are not equal. I was unable to find the vehicle I wanted at my local dealership so decided to get it from John Eagle Acura. I was t All dealers are not equal. I was unable to find the vehicle I wanted at my local dealership so decided to get it from John Eagle Acura. I was told that I could put a deposit down and have the vehicle I wanted the next week, it was in transit and would be mine if I gave them the deposit. I signed the paperwork for the deposit and never questioned what the salesman told me. Unfortunately, I did not pay enough attention to the paperwork and realized that on the deposit paperwork there was also a stamp saying I could not combine my “partial payment” with any other offer. The vehicle did come in about a week late and as I went to pick it up I realized that they were limiting me tremendously on any purchase option for financing and that I had to take a long finance plan with high interest rates. He never talked about any finance options at the time of the deposit – only price of vehicle and trade in options. I was not allowed to put additional monies down on vehicle or get finance options. Fortunately, I have the means to pay off the vehicle early or I would be paying extreme finance rates. I realized quickly that I had made a mistake and felt that I had been mislead on several occasions. The salesman also told me that the vehicle was originally scheduled for someone else and that he gave it to me and ordered them another. This is my fourth new Acura vehicle and I have always felt good about the other dealerships. I would never purchase from here again and left with a bad taste instead of feeling good about the beautiful vehicle I had just purchased. More

Sold me a used car with bad AC. . repairs over 5k... "Bought as is they said... Not really a trusty dealer... buyers ve aware...!!! . repairs over 5k... "Bought as is they said... Not really a trusty dealer... buyers ve aware...!!! More

Bought my second vehicle, New 2022 MDX and everyone was super helpful and from sales to finance, everyone was great. ! Definitely recommend. super helpful and from sales to finance, everyone was great. ! Definitely recommend. More

I love this dealership, have been buying from this store since 2000, staff has been extremely helpful and service level is top notch. Their finance manager Josh Conry and sales manager Charles Reese is very since 2000, staff has been extremely helpful and service level is top notch. Their finance manager Josh Conry and sales manager Charles Reese is very helpful, and patient to answer all the questions I had. Truly 10-start service. Will definitely coming back. More

Hands down best experience ever buying a car and I will never buy from anyone else. Great time never buy from anyone else. Great time More

I was there the other day looking at some inventory in this crazy market , Bertha who I had appointment with did a prefect job showing me all the inventory and got my payment to where I want to be ! Will this crazy market , Bertha who I had appointment with did a prefect job showing me all the inventory and got my payment to where I want to be ! Will definitely referring more my friends and family to purchase here More

Joshua Conry - FRAUD Greetings Charles Reese of John Eagle Acura: ( I Have cc Demetrius on this email as I have mentioned him on here- My issues are not with the salesman nor Demetrius-FIY) I hav Eagle Acura: ( I Have cc Demetrius on this email as I have mentioned him on here- My issues are not with the salesman nor Demetrius-FIY) I have contacted you regarding the unethical situation at your dealership with Josh- your account manager. I came in today to return the vehicle I purchased on June 4th at 4 pm, I received a phone call from Bank of America on Saturday, and I was not able to contact them back until Monday. I assume that it was because of the financing the back contacted me, I spoke to Bank of America today, and they asked about activities that were not correct. Your dealership was closed on Sunday when I tried to contact them, on June 5th. I sent an email on June 5th to your financial accounting, Demetrius letting him know that my Toyota Camry was valued at a high trade than I was given, and I was returning the purchased used vehicle. Your dealership called me today at 9 am because Demetrius had received my email on Sunday. I got connected to him and expressed I am returning the car back and Demetrius expressed that I would have to pay a fee to get it, I stated to him I will not because it has not been even 48 hours from purchasing the car. This conversation took place via phone this morning, I told him I would come to the dealership to speak to the manager. I came in and your manager Josh lied in my face. All of the documents I hand-signed and my information was shredded per Josh. My monthly income is 4,000. On the contract, the monthly income is 9,342 give or take. That is not what I wrote down on my forms, maybe this was an error, I explain to Josh, and he stated that I may have bad writing when it was typed in, I asked for the original documents he stated he shredded them, surly your dealership has a retention policy in place for customers documents. He refused to show me so I showed him the facts from my phone regarding my income, and other misleading information I signed. This was brought to my attention by the bank. It is unlawful and it is very much a fraud situation Josh seem to take it lightly and mirrored it back to me. None of the information that I wrote on paper was in the contract. Josh got rid of my paperwork which is unethical and fraudulent and/or misrepresentation by law. I retain documents from your staff regarding my trade-in white Toyota Camry and brought them back to Josh. He lied in my face and on paper about my trade-in of my white 2017 Toyota Camry. This problem could have been easily addressed but he took matters into his hands by threatening me with my car, I traded in because I wanted it back. He manages to print out paperwork stating he had done work to the Camry and I will have to pay about 3000 rounded amount, that was convenient for him as he had plenty of time to do so, leaving back and forth from his office we were speaking in, I have a witness I brought my son. I have documentations of times dates and emails sent at the very same time Josh decided to lie and stated he shredded my information. I want my car back; I have legal proof that the contract is not accurate and none of the information is correct that I signed. I have contacted the bank, and they are in my favor, but they will not proceed with the finances. Josh caused a big problem by lying to me verbally and by documents. If anything is touched on that white Toyota Camry, there will be a problem as I told Josh. I will contact the Texas Motor Vehicle regarding a report against the dealership if I don’t receive my car back, tomorrow. Josh could have settled, instead, he did unnecessary-fraudulent activities that have been reported to the bank. I ask you to contact me to further address this issue, either way, Josh has made this situation worse. If need be, I will contact my attorney so I can take this further. More

Avoid This dealership at all cost. ..they bundle and markup their new vehicles, and rude sales manager....Sterling McCall or Autonation are far better.... ..they bundle and markup their new vehicles, and rude sales manager....Sterling McCall or Autonation are far better.... More

My husband and I had the worst experience at this dealership. First, we were addressed at you people by a sale associate, so requested the only AA sales rep they had to do business. I wish we had le dealership. First, we were addressed at you people by a sale associate, so requested the only AA sales rep they had to do business. I wish we had left, but we made a purchase and things were xxxx from there…..from the unprofessionalism to the lies to the coverup of not having a registration on the vehicle though was sold to Leith by their GM….We have waited 11 months to get our permanent tag and registration due to the vehicle not having a title and we were never told when it was sold and then we were lied too over and over and over again!! We were tested as if we had done something wrong. If I could give Leith a negative number as a review that would still be too good for the horrible experience we had. Will never shop there again and would not recommend this dealership to anyone of color!! More

I drove 1.5 hours to look at a car that wasn't there (and probably never was, although I had received confirmation it was available), and the only vehicle they could manage to find upon my arrival was a dirt probably never was, although I had received confirmation it was available), and the only vehicle they could manage to find upon my arrival was a dirty base model FWD loaner car of the previous body style. The salesperson I made the appointment with was "with a customer" and never came out to see me - although I know what she looks like and she was chatting with other coworkers in the lobby - so I also had to start over with someone else as if I had never made an appointment even though the "client relations" desk could see it. Very bizarre place - a lot of workers lounging around in the waiting area playing on their phones while discreetely staring at us stand there for 20 minutes waiting to be "helped." More