Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
John Eagle Acura
Houston, TX
697 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
697 Reviews of John Eagle Acura
February 18, 2013
Every time I step foot at this Acura Dealership, I am always treated with friendliness! Jesus always shows enthusiasm not only to me but to others! He definitely knows what he is talking about and alway always treated with friendliness! Jesus always shows enthusiasm not only to me but to others! He definitely knows what he is talking about and always goes out of his way to help me! The prices are decent though, I have found parts much cheaper on the very same website they use for parts at other Acura dealership websites More
by fineuh4u
Employees Worked With
Jesus Montes, Jesus Montes
February 14, 2013
AMAZING car buying experience. I walked into the dealership expecting a good deal and landed a great deal. Avery Barksdale and the finance team (Matt Bogt and Vy Nguyen) went above and beyond what dealership expecting a good deal and landed a great deal. Avery Barksdale and the finance team (Matt Bogt and Vy Nguyen) went above and beyond what I expected to get me into this car and comfortable with my payment options. This was the best car deal I have ever experienced in my years of car buying experience. I will definitely recommend this dealership and my salesman and finance team to my friends and family. Thanks, John Eagle Acura More
by ymlemon
Employees Worked With
Avery Barksdale, Vy Nguyen and Matt Bogt, Avery Barksdale
February 12, 2013
Jesus Montes is my service person and has always been helpful and accommodating. He is knowledgeable about my vehicle because he has taken care of my car from the very beginning. He takes the time to ex helpful and accommodating. He is knowledgeable about my vehicle because he has taken care of my car from the very beginning. He takes the time to explain what has to be done with my repairs and is always willing to answer any of my questions. More
by aroel
Employees Worked With
Jesus Montes , Jesus Montes
February 11, 2013
We have purchased 6 cars from this Dealership over the years and had the cars serviced there as well. Avery Bardsdale sold us the last 3 and was straight forward, no games and made the experience as easy years and had the cars serviced there as well. Avery Bardsdale sold us the last 3 and was straight forward, no games and made the experience as easy and honest as possible. Plus he recently found us a stunning deal on a certified MDX . He also went the extra mile when we had a breakdown and had to be towed to the Dealership late at night. He as there with a loaner when we arrived around 9:30 pm.Eric Younger has been our Service Consultant for the past 10 years. He has been extemely helpfull in ensuring we do the correct and timely servicing in a price effective manner. Bruce Tomling worked with Avery when we had my wife's new TL towed back to the Dealership late one evening. Bruce made certain the car was carefully evaluated and tested before returning it to us. I think the fact that we have been dealing exclusively with John Eagle for about 15 years confirms why we think so highly of the treatment we have received over the such a long period. More
by jbarton
Employees Worked With
Avery Barksdale, Eric Younger, and Bruce Tomlin, Avery Barksdale, Eric Younger
February 10, 2013
Hal Burright and Richard Malloy beat Nordstroms renowned customer service!! I would definitely buy my next car from them and recommend others do the same! customer service!! I would definitely buy my next car from them and recommend others do the same! More
by Joantilton
Employees Worked With
Richard Malloy , Richard Molloy
December 19, 2012
I just got my MDX from John Eagle Acura and they are wonderful to work with. David Leachman was my salesmen and he knew everything about the car and took the time to show me how everything works. He was wonderful to work with. David Leachman was my salesmen and he knew everything about the car and took the time to show me how everything works. He was even sweet enough to take my call when I could not remember how to use the voice control and walk me through it again. Matt in finance was great also. As I was leaving the general manager came out of his office to thank me for my business. All I have to say is they are fantastic, you will not regret getting you car here!!! More
by rlbunny
Employees Worked With
David Leachman, Valerian Kuznetsov, Matt
December 04, 2012
This dealership has caused us so much grief. We purchased a car and within the second time driving it the check engine light came on. The motor mounts were rigged and had to be replaced and all four rims are a car and within the second time driving it the check engine light came on. The motor mounts were rigged and had to be replaced and all four rims are bent. The top to the negative battery plug is missing leaving us to believe that they unplug it in order for the light to go off and within us driving it the light came back on. This car is a 2003 Mazda 6 purchased for over $6000.00 out the door with over 125,000 miles on it. We informed them of the problems and we were told by VAL general manager that it's "as is". They were told that this car would be donated and they still sold it to us without informing us of its problems. Then over priced it on top of that.Our company will never buy from a John Eagle dealership again, nor recommend them to anybody (not even our worse enemies.) The report on this car only has up to 2008.....4 years and what could have happened in 4 years is missing. We are over 8000 dollars into a 3000 car in the condition it was given to us in. We are late on presenting this car and a young lady in college is still in need of a good working car until we are finished get everything fixed. John Eagle has turn a beautiful thing into a nightmare. Stay away from them!!!!!!! They bring nothing but heart break and disappointment. More
by SpringInJune
Employees Worked With
Kevin
November 29, 2012
I went to this dealer for 2012 Acura RDX Certified vehicle. Initially we had a Negotiation on the drive out price and sales person Avery Barksdale agreed for one price and made me to sign on the buyou vehicle. Initially we had a Negotiation on the drive out price and sales person Avery Barksdale agreed for one price and made me to sign on the buyout plan. Then they sent me to finance team for further processing and as it's too late for me and with the trust on the dealer I signed all the paper work without checking the price. Later I realized that they quoted $1000 more on my car in paper work. Initially the negotiation happened with Avery Barksdale and now they are asking me to talk to Valerian Kuznetsov where both are not on one word/price. Valerian Kuznetsov saying that price is final, if I don’t like the car just return it. They literally cheated me where I trusted them. None of the employee is professional and they are putting the phone off on my face when I called them. Just go to Sterling McCall Acura dealer. Stay away from John Eagle guys and be safe. More
by Raj007
Employees Worked With
Avery Barksdale and Valerian Kuznetsov
November 01, 2012
We had been waiting for the '13 MDX new re-design arrival We had been waiting for the '13 MDX new re-design arrival with much anticipation. I had been speaking to Sales Consultant Richard Molloy off and on f We had been waiting for the '13 MDX new re-design arrival with much anticipation. I had been speaking to Sales Consultant Richard Molloy off and on for over a year! My wife and I were in dismay when we learned that the '13 MDX would be the same body style as the current model and the '14 MDX would be "all new". :( 7 years with the same body style? Un-heard of for Honda/Acura products. We decided to buy a current MDX. I started to talk to Richard and he offered a '12 Certified MDX with 2700 miles for a price to low for me to repeat on this review. I could not convince my wife to go with any other color but Pearl White. I advised Richard of the color situation and stated that we found a White MDX at a competitor Acura dealership. He Stated that he just wanted us to be happy with our purchase weather it was with him or not. He asked us to come back if the deal did not work out. We went to the other Acura Dealership and looked at, liked and signed papers on a '12 White MDX for a better that amazing price. This seemed to be the perfect vehicle for us. Due to un-forseen circumstances with the vehicle(manufactured had repainted two surfaces on the vehicle and the dealership did not have knowledge of it) we did not complete the deal. We went back to John Eagle and spoke to Richard again. We informed him of the situation and he thanked us for coming back to see him. This is where Sales Mgr. Ruben stated he had the ultimate solution. He said that there was a '12 white MDX in service as a loaner with ~3500 miles that he would try to get for us. Ruben spoke to Tony Webb (service mgr) who agreed to release the '12 white MDX early from service to sell to a customer. Thank you to all the higher ups for allowing this to happen too(Dealer Priciple, G.M., G.S.M.). Ruben matched the price of the competetive Acura dealership on a vehicle with lower miles on it, and still kept all the accessories in the deal! I purchased the parts that were not included in the deal from Matthew Chun(parts mgr.) at a great discounted price. Richard Molloy and every one at John Eagle Acura went "above and beyond" what I had ever expected from a dealership. This was the best car buying experience I have ever had. I have been servicing my current Acura product at John Eagle Acura for years, and now I have even more reason to be a loyal customer! ******* I am a Completely Satisfied customer ************ Richard Molloy was the best Sales Consultant I have ever dealt. Thank you, Richard Molloy and John Eagle Acura. More
by vtec32
Employees Worked With
Richard Molloy,Ruben Ramos,Matthew Chun,Tony Webb, Richard Molloy
July 26, 2012
The guy that we had didn't know how to sell a car. Horrible service, unprofessional, didn't know squat about the car. Some other guy came along coz the guy we had couldn't handle negotiation - really Horrible service, unprofessional, didn't know squat about the car. Some other guy came along coz the guy we had couldn't handle negotiation - really unbelievable. Now this guy was just condescending. Never felt once that we were welcomed properly nor provided an atmosphere of comfort.The dealership is nice, aesthetically speaking, other than that, it's very unprofessional and have no customer service whatsoever unless they think you have money. Well we had money to spend, it's their loss. It's the type of place that you don't want to go back after your visit. I will never recommend to friends and family. More
by djg15
Employees Worked With
Tom Chau, Reuben, Will
