John Eagle Acura

Do not rely on a Acura Certified Vehicle, that process is a joke. I bought a certified car, and I got the car with a dent on the hood, a chip on the windshield. The car that I bought also came with a very ba a joke. I bought a certified car, and I got the car with a dent on the hood, a chip on the windshield. The car that I bought also came with a very bad customers service. A sales guy will tell you the vehicle should pass a very hard test, that even checks if the car has two keys. I trusted the dealership and bought the car. Right before I left the dealership with the car, I found a dent on the left side of the hood. I told the sales guy that I thought there would not be an issue with a certified car. The sales guy said "I did not see it when I sold the car." I asked him to fix the dent and the sales guy said "I am not sure.....if I can..I cannot promise you" I told him that I even have not picked up the car yet, then he said, "but you already bought a car and I could not promise you anything....." What kind of service is that? Later he spoke with his supervisor and then he said he would fix it. By the way, it later turned out that the dealership knew that there was a dent on the body and it was scheduled to be fixed in 4 days. The sales guy just kept telling me that he did not know instead of apology. How come the sales guy doesn't know anything about the car when everyone else knew that car was scheduled to be fixed? The sales guy also said he did not have a second key at the moment and he would get me an another key later. I said "Didn't you say that the vehicle should have two keys at the time to be qualified to be a certified car?" the sales guys said "yes, it should....I would get your key in three days, don't worry." What??????? Since I figured the certification process was not reliable, after I came back home, I started to look for other body damages very carefully. I found a dime size of chip on the windshield. It was not easy to find since the chip was at the very bottom of the windshield. I called a sales guy and told him that I would come in now to complain. The sales guys just kept saying that he did not know. However, I was expecting more like, sorry and let me see what I can do for you..The sales guy did not say anything like that. What I learned from my experience is, 1.any car with any damage can be a Acura Certified Vehicle, so don't over pay for this 2. A sales guy at the dealership doesn't know anything about the status of the car even though the mechanic knew that there was a problem and it was scheduled to be fixed 3. Once you singed the document, you are done. Acura dealership doesn't care about the buyer anymore. Dealership is not interested in customer's satisfaction. 4. Don't buy Acura or at least buy a car from somewhere you can be treated better. My car is scheduled to be fixed on May 21. Let's see what the dealership will do on this car. Btw, I also just received the letter saying that "I trust that your buying experience was exceptional and you are completely satisfied." I was like what??? I am not happy at all! More

Easy, friendly, no-hassle buying experience. Working with Rick Canales was great, and my experience with the service team thus far has also been great. Rick Canales was great, and my experience with the service team thus far has also been great. More

Richard was very easy to deal with him. I knew the car I wanted and the price I wanted to pay. The paper work didn't take long and I was out of there quickly and easily. Richard was also very good at chec wanted and the price I wanted to pay. The paper work didn't take long and I was out of there quickly and easily. Richard was also very good at checking in with me in the previous weeks before I bought the car. He was not pushy, just made sure I knew he was there if I had any questions. Overall a great experience. More

I havd an excellent experience with my service on my 2008 Acura. The CD & DVD system were both going out. My vehicle is under extended warranty and my vehicle was repaired as explained to me. In fact they Acura. The CD & DVD system were both going out. My vehicle is under extended warranty and my vehicle was repaired as explained to me. In fact they even gave me a new free DVD for my Navagation System. My service advisor is extremely professional and honest. I can believe anything he tells me about my vehicle. I completely trust his opinion. The charge was only $50.00 the deductible for my extended warranty. Both systems are working now. I was unable to use my Navagation system and now it works just like new. My service advisor is very warm and friendly. He is also a people person in my opinion. He always returns my calls or emails concerning my 2008 Acura. He is the only service advisor I want to use for the lifetime of my Acura. More

I came to John Eagle Acura looking for a TL. I had a price point in mind, and I wasn't going to pay a cent more. I was greeted by Richard Molloy and he showed me to the exact vehicles I was looking for price point in mind, and I wasn't going to pay a cent more. I was greeted by Richard Molloy and he showed me to the exact vehicles I was looking for; a silver/black TL and a black/parchment TL. He did a great job explaining the features of the vehicles, and the test drive was fantastic! I loved the feel of the car so much I took 2 drives! As we walked back to the dealership it was time to start talking about the price. I just knew it would be a battle. I did my research, and figured that I would be offering much less than they would be willing to sell it for. Imagine my surprise when I pulled my paperwork out of my pocket, told Richard that I loved the car, but was willing to only pay "X"....and he said, I'll tell you what, we'll sell it to you for less than that!!!!....with the add ons and tinted windows as well!! What???!!! Sign me up!! My next stop was to the finance office...another high pressure close, right? No even close! German was professional, informative, and most importantly, not over bearing! Needless to say, my experience at John Eagle Acura was, as we call it in my line of work, "top box"; the best you can get! I was sad to see my 2000 TL go, but so far I'm loving my 2013 TL!! It was a pleasure doing business with John Eagle Acura!! Great job Richard and German! More

Great experience at this dealership. Richard Molloy was extremely helpful, he goes above and beyond to make you happy as a customer. He is a no pressure, no non sense kind of person. Best thing that John extremely helpful, he goes above and beyond to make you happy as a customer. He is a no pressure, no non sense kind of person. Best thing that John Eagle Acura did was to hire him. I also dealt with Travis Parson in finance, he gave me a better deal than my bank was giving me and was glad he helped me out. In the end I love my new ILX and can say that it is the first time I have a wonderful experience at a dealership. Congrats John Eagle and Thanks to Richard again! More

My last review of John Eagle Acura was 2/23/10 and it's time for an update. I continue to go to John Eagle Acura for ALL my service needs and am still SO appreciative of this dealership and in partic it's time for an update. I continue to go to John Eagle Acura for ALL my service needs and am still SO appreciative of this dealership and in particular, Eric Younger, who I hope never retires or quits because with his help and guidance, I plan on keeping my little '99 Integra going until the wheels fall off, as they say, and so far John Eagle Acura and Eric Younger are helping me do just that! More