John Eagle Acura

Very satisfied I purchased a 2015 Acura TLX from Pete Sanchez over a year ago and he was a.very pleasant salesman and this dealership also has a wonderful service d I purchased a 2015 Acura TLX from Pete Sanchez over a year ago and he was a.very pleasant salesman and this dealership also has a wonderful service department my service Consultant was Scott Sheley on my first visit For oil change and he accommodated me with loaner car and phone call when car was ready and now does it on each service for me. I was treated very nice from all employees at John Eagle Acura Katy, Texas and am planning to purchase my second vehicle. More

Car buying experience My salesman, Juan Sanchez, was delightful to work with. He sold me only a car that met my needs and did not try to over sell me a car that I didn't n My salesman, Juan Sanchez, was delightful to work with. He sold me only a car that met my needs and did not try to over sell me a car that I didn't need. He was very professional. I would definitely recommend your dealership and Juan to anyone interested in buy a car. More

Sloppy work and uncaring attitude When I had my car serviced here, 1. They left all the tools that came with the car scattered in the back of the trunk. 2. When negotiating for the When I had my car serviced here, 1. They left all the tools that came with the car scattered in the back of the trunk. 2. When negotiating for the car they took me into a back.room where they attempted to change both the price and the interest rate . They then insisted I buy features I didn't want and I threatened to report them for shady practices 3. When taking the car in for service, they harrassed me to sell my car to them and buy the new model 4. Work is not done when promised 5. When the keys stopped working they had me buy an Acura battery for the key when really the key required re-programming. 6. When you ask to speak with the service manager they say he will call you back but he never does Don't use John Eagle Acura. Go somewhere else and avoid being hassled. More

A Car Buying Experience Like No Other Both gentlemen went above and beyond to make sure I was well cared for and that my car buying experience was enjoyable. I was kindly greeted when I wa Both gentlemen went above and beyond to make sure I was well cared for and that my car buying experience was enjoyable. I was kindly greeted when I walked in, and they even stayed after hours to make sure everything was taken care of. Two very warm, kind, informed and thoughtful representatives! More

Very pleasant car purchase experience My wife and I were very pleased to have made a purchase of our new 2017 Acura MDX at John Eagle Acura. Mr. Pete Sanchez was very pleasant and we appr My wife and I were very pleased to have made a purchase of our new 2017 Acura MDX at John Eagle Acura. Mr. Pete Sanchez was very pleasant and we appreciated his patience with us. He always kept calm, cool, and provided a pleasant car buying experience. We did not feel rushed or pressured in any way. Most of our dealings were with Mr. Sanchez. Mr. Bobby Maher provided assistance with the finalization of our purchase. He was very pleasant, professional, and patient as well. Upon picking up the car to driving it home, Mr. Maher sat in the car with us and set up our phone Bluetooth hands-free link and he took the time to show us the details of each feature in the car and answered all of our questions. Both gentlemen were very professional and easy to work with. We also appreciated the Dealer's loaner program which allowed us to drive the loaner home while waiting for the service department to install the extras on our new car. The whole experience was smooth, from the purchasing to the financing. We also think John Eagle Acura's customer service stands out above the other dealers in Houston. Their processes were organized, fast, and efficient while providing a pleasant purchasing experience for the customer. I would highly recommend this dealership! More

Excellent car-buying experience! Overall, Mr. Pete Sanchez was a very patient and friendly man since the start of this progress. Far more excellent was that he spoke Spanish because i Overall, Mr. Pete Sanchez was a very patient and friendly man since the start of this progress. Far more excellent was that he spoke Spanish because it helped us a lot into gaining more information and details over the car. Mr. Sanchez, answered all our questions and made my wife and I very happy with the result of this experience. More

Very informative and enjoyable With Pete Sanchez as our dealer, we purchased a 2017 white Acura TLX AWD w/ Advance Package and were referred to Pete by the Costco Auto Program, as w With Pete Sanchez as our dealer, we purchased a 2017 white Acura TLX AWD w/ Advance Package and were referred to Pete by the Costco Auto Program, as we have been Costco members for many years. Pete was very patient with us, having been with us for 12 test drives for the Acura 2017 RDX and 2017 TLX. Also, he gave thorough explanations of the features included in the car and was very honest in his answers to our questions about how often features are utilized as well as the resale value of the car based on color. He was very respectful to us and made us feel so welcome as this was our first time to any Acura dealership. His interpersonal communication skills are top-notch and his answers to our many questions were very thoughtful. He also gave us a personalized tour of the facility as to how we would utilize the services if we come for servicing or car washes. Overall, Pete was superb and especially to any other Costco members out there, Pete is the best to work with, as Acura's John Eagle Houston dealership was an overall wonderful experience for us. Travis was very good at explaining all the various options that we have and has excellent interpersonal communication skills. He was very honest with us and was very thoughtful of answering our questions in a very informative manner. Definitely someone we would highly recommend to work with, as we came out having learned so much about financing options in general that will be very applicable for us in the future as well. More

Customer Satisfaction Pete Sanchez is very professional and customer oriented. During the test driving the car, he pointed out the good features of the SUV of which I end Pete Sanchez is very professional and customer oriented. During the test driving the car, he pointed out the good features of the SUV of which I end up buying the same vehicle. Good Job! More

Friendly, fast, customer oriented, service. One of my best car buying experiences!! From the time I walked in to the time I drove out Pete made it all about my wishes to buy the car I wanted. I One of my best car buying experiences!! From the time I walked in to the time I drove out Pete made it all about my wishes to buy the car I wanted. I had done a lot of research and knew what I wanted walking in the door. I walked in expecting this to be a typical car buying nightmare and walked out with renewed faith in the process thanks to Pete. Looking for a new or used vehicle I highly recommend Pete Sanchez. Be Blessed More

Hands great buying experience at the dealership with Pete my Person and the in house finance person. Both gentlemen were easy to talk to and understood what I needed and wanted. No games just strait and above Person and the in house finance person. Both gentlemen were easy to talk to and understood what I needed and wanted. No games just strait and above board. Excellent service More